Resolved! I upgraded to PureFibre 1.5 GB but speed remains 1GB
It is a simple set up, one hard wired computer and Cat6 cable. Telus support not very helpful. I'm confused - did all the restarts etc... Any suggestions ?
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SmartHub Issues
This is silly. I can't believe it's almost 2020 and I still have to ask about this... A cellular phone, connected to the LTE network gets an IPv6 address. A "smart" hub, on the other hand, is explicitly excluded from IPv6. On top of this, ICMP is blo...
ONT to home over Coax - where is MoCa?
I have an ONT in my garage like many ppl in the forum, running internet 300/300. From the ONT (fiber) it goes to an ethernet port, and from the ethernet port it carries to my Telus T3200M over coax. My assumption is there must be a MoCa in the garage...
Fibre upgrade report - direct to TM3200 modem, no ONT needed.
So i just upgraded to purefibre. I warned Telus when i agreed to let them upgrade that I had a landline with alarm dialer, they issued a ticket for full switch to fibre, both phone line and internet. They seemed convinced on the phone that it wouldn'...
Home Phone Won't Ring, Just Goes to Voice Mail
A couple of days ago, without my notice or having changed anything, I suddenly noticed my phone had a missed messages alert. I checked and the times noted were when I was home. Then, an important call I was expecting didn't come and I noticed again t...
Google home linking problem
I can link my account to my google assistant, but then I get a pop up that says something went wrong try again and it won’t move beyond the linking screen. I have unlinked and rekindled the TELUS home assistant so I’m at a loss
2.4Ghz not working, or only working for a couple of minutes but then slow
I recently bought a Sonos speaker and therefore had to disable "SmartSteering" on my router (T3200M) so I get a 2.4Ghz Wifi.Initially it didn't even show up (even thought SSID broadcast was enabled). I then eventually was able to connect my phone and...
Outtage
How can I check online areas of Telus outtages?
Resolved! Watching Live TV on TSN
I am trying to watch Live TV on TSN, but when I try to login and select "TSN Go", a popup appears to tell me:There has been a technical problem!Please try again and if the problem persists, please contact your television service provider.I discovered...
Resolved! WiFi Paused on a device and can't un-pause
We set my son's Alexa Dot up in the Telus WiFi app so we could pause WiFi to it. Now that it is paused, it won't un-pause. The device is greyed out in the WiFi app but I can see through my Ubiqiti contoller that it is indeed "seen"... the Telus WiFi ...
Resolved! RTP Portuguese channel is available form provider CityWest Terrace https://www.citywest.ca/terrace
If a small network like Citywest can provide RTP network to their customers in Terrace, Kitimat & Prince Rupert why can't Telus do the same?Providers lime Bell, in Toronto, Quebec all carry the network.Vancouver lower main land has approximately 80 t...
