Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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MyTelus Website not working!

For the last many months, the MyTelus website has not been working.I can login OK and see my Overview just fine, but when I click on any of the tabs like Internet or Home Phone, etc., I always get this error message - "Looks like something went wrong...

Pesi by Friendly Neighbour
  • 3696 Views
  • 1 replies
  • 0 kudos

Resolved! Anybody having issue with VPN via Telus Home Fiber service?

My wife and I have worked from home for around a year and we just started to get constant disconnection via VPN about 2 weeks ago.Just wonder if somebody else having the same issue with us? The issue only occurred during day time (my wife used VPN at...

LucS by Neighbour
  • 3255 Views
  • 2 replies
  • 1 kudos

Resolved! What does my modem look like?

Is it the thing they installed in my front hall closet or the little black box next to tv?And apparently my bandwidth sucks. How to I fix it?

Jane2 by Neighbour
  • 4007 Views
  • 2 replies
  • 0 kudos

Resolved! PureFibre install

Hi Guys, Telus technician came twice(Mar 24th 2021 and Apr 8th 2021) then found out that the conduit was not installed yet, Aecon the contractor did the preparation survey and the operator said they needed to talk to Telus for a proposed solution and...

HenryHa by Neighbour
  • 4702 Views
  • 6 replies
  • 0 kudos

Using a MacBook Air as a phone

Evidently there are "apps" that would let me use my MacBook Air to make phone calls. But, the one I briefly tried required settings I do not have. Something referred to as SIM settings. The sample setup box implied a website address and a password. A...

62063e by Organizer
  • 2505 Views
  • 2 replies
  • 0 kudos

Resolved! Simplified Telus Email access

If you disable JavaScript and you attempt to access Telus email, you will receive this feedback: ************************************* JavaScript must be enabled in order for you to use telus.net Mail in standard view. However, it seems JavaScript is...

allec by Organizer
  • 4237 Views
  • 3 replies
  • 0 kudos

Internet outage

I’ve had no internet for a day and a half. Telus says when it comes back on I will see two green lights on my modem. Question is when I was trouble shooting in the beginning I swapped out the telephone cable. Will this affect it coming back on?

Barbj by Neighbour
  • 1707 Views
  • 1 replies
  • 0 kudos

Internet

I moved to telus from shaw last week, all is fine except i can not seem to get into my website builder after spending over 100 hours trying to set it up on the wordpress localhost. does anyone know if it was the switch that tangled everything up and ...

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