Internet & Home Phone
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Resolved! Telus/Koodo and potential data breach

Hi everyone,I got call yesterday from a phone number that appeared as Telus and the caller said as a Home service Telus customer I could move my mobile line to Koodo and get more value in terms of data to use on my phone.It sounded like a good offer ...

Ter by Neighbour
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  • 1 replies
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Arcadyan Trash Can router - anybody have a manual?

Hello all, Looking for a manual for the Arcadyan trash can looking router. White cylinder with the lift able top. Want to confirm it's maximum internet connection speed. People are telling me it is 1G. Anybody know what the new Telus square router mo...

d4ll4s by Neighbour
  • 2603 Views
  • 1 replies
  • 1 kudos

Telus WiFi Hub Arcadyan - Parental Control

I have a Telus WiFi Hub Arcadyan (model: 4711a-prv65b) router. The admin panel does not have any option for parental control, or to block some websites/servers.Am I missing something?Is the option available and I can't find it?

amirabdi by Neighbour
  • 3886 Views
  • 2 replies
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Resolved! Horrible home internet reliability

Hello, I have been fighting internet drop off for years with telus, had them play with the settings on their end and on my router, had them replace the router, every night (like right now) I switch to my cell internet because I can't get connection.A...

Telus Fiber Instalation

Hi, Telus is currently installing their Fiber network in my neighborhood and on my property. I would like to contact someone regarding damages to my property by their contractors. does anybody know who I would contact? I have tried the generic custom...

dpm1983 by Neighbour
  • 2125 Views
  • 1 replies
  • 0 kudos

Resolved! How to add multiple static IP addresses?

Hi everyone,We have a small office and purchase 5 static IP address from Telus business.The issue is that, we cannot add these 5 static IP addresses to our Router (happened to be Edge Router) as Telus does not support this way.Tech support from Telus...

jamesnb by Neighbour
  • 4916 Views
  • 3 replies
  • 0 kudos

strange dial tone

My landline is giving off a strange dial tone. Something like a continuous droning . Occurs on my cordless Panasonic phones and my kitchen wall phone. Swapped phones around and unplugged them still the same droning …Cannot receive or make call with t...

husula48 by Neighbour
  • 2070 Views
  • 1 replies
  • 0 kudos

Resolved! My internet is extremely slow and inconsistent.

For the past month, my high-speed internet has been really slow on my phone (32.60mbps) and my laptop great (78.73mbps). But here is the real issue, on my laptop (Macbook Pro) when I close my browser (Chrome) I have to turn off my wifi and turn it on...

Rippieus by Neighbour
  • 12217 Views
  • 4 replies
  • 0 kudos

Resolved! Norton 360 not working after transferring the subscription

I canceled my Norton 360 on my laptop as I was trying to transfer to my iPad. Now, neither one works. I cannot even reinstall it on my mac as I get the following: Norton 360 with lifelock basic plus is not active because your subscription has been tr...

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