Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Boost Wifi Speed Issues

Hey! I recently got a boost wifi starter kit to help with some deadzones I have at my place. I currently have both the boost units connected to the T3200m via ethernet. The problem I seem to have is that my boost network is way more stable than the o...

Labec by Organizer
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  • 1 replies
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Resolved! Moving an overhead line from my house to my garage

Hi there, Does anyone know who I need to chat with at Telus about getting information about the process of moving an overhead fibre line from the pole to my house? I'm doing some landscaping work and would like to reroute that line via the garage and...

Resolved! NVR, TELUS Modem & HIK-CONNECT

I just had Telus installed after being with Shaw. I have my own cameras at my residence connected directly to a NVR (all of which are working). The issue I’m now experiencing is that HIK-CONNECT /IVMS-4500 cannot connect to the cameras/PVR. I have at...

JamesDB by Organizer
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  • 5 replies
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Resolved! HOME PHONE DISCONNECT

Spoiler (Highlight to read)IF I TERMINATE MY HOME PHONE WILL IT EFFECT MY TELUS OPTIK TV OR SECURITY ?IF I TERMINATE MY HOME PHONE WILL IT EFFECT MY TELUS OPTIK TV OR SECURITY ?

BarryN11 by Friendly Neighbour
  • 4280 Views
  • 4 replies
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Resolved! Boost Wi-Fi not showing all devices connected

When I go to the IP address for my boost Wi-Fi, it doesn't show certain devices like my iPhone and my Apple Watch, meaning I can't tell the signal strength, what frequency is being used or which booster its currently connected to. Even more bizarre i...

RyDawg by Advisor
  • 3435 Views
  • 2 replies
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Shaw now has a Wi-Fi 6 modem, Telus to follow soon?

Just went through the equipment on Shaw's website and I noticed they now have their new XB7 modem which has Wi-Fi capability and even has a 2.5 Gbps ethernet port. Considering that Telus currently offers a 1.5gbps plan that cant even reach full speed...

RyDawg by Advisor
  • 3829 Views
  • 3 replies
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Resolved! Internet/Wifi interruption every evening at 9:00 pm

Our internet/wifi stops working every evening at 9:00 pm, and it takes about 20 minutes to recover. So everything is disrupted, no WIFI at all. Every device connected, including cell phones, computers, Optik TV loses WIFI. We get a message on our TV ...

tpaskall by Neighbour
  • 2454 Views
  • 2 replies
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SMTP port 25 on Telus Purefibre (1Gig - Residential)

I got Purefibre installed yesterday, but before I signed up I called Telus and asked if ports were still being blocked (as described on their website). The agent confirmed that ports are blocked only on Internet services delivered through copper. I l...

newclient by Friendly Neighbour
  • 4555 Views
  • 4 replies
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Resolved! Bridge Mode - Using Your Own Router (New)

Hi, can someone shed some light on this: I have a Linksys EA9500 Max-Stream™ AC5400 MU-MIMO Gigabit WiFi Router which I would like to use instead of the Telus Actiontec T3200M Gateway in my home. All my Telus Optik boxes are connected via moca ethern...

upgrade questions

I'm inetrested in upgrading soon, but I'm curious..-Will doing so shut my internet off until the upgrade takes effect?-Am I charged Right away or on my next Bill?-Will me upgrading take effect right away after payment?

lixisoqi by Neighbour
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  • 1 replies
  • 0 kudos
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