Internet & Home Phone
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Resolved! Horrible home internet reliability

Hello, I have been fighting internet drop off for years with telus, had them play with the settings on their end and on my router, had them replace the router, every night (like right now) I switch to my cell internet because I can't get connection.A...

Telus Fiber Instalation

Hi, Telus is currently installing their Fiber network in my neighborhood and on my property. I would like to contact someone regarding damages to my property by their contractors. does anybody know who I would contact? I have tried the generic custom...

dpm1983 by Neighbour
  • 2074 Views
  • 1 replies
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Resolved! How to add multiple static IP addresses?

Hi everyone,We have a small office and purchase 5 static IP address from Telus business.The issue is that, we cannot add these 5 static IP addresses to our Router (happened to be Edge Router) as Telus does not support this way.Tech support from Telus...

jamesnb by Neighbour
  • 4737 Views
  • 3 replies
  • 0 kudos

strange dial tone

My landline is giving off a strange dial tone. Something like a continuous droning . Occurs on my cordless Panasonic phones and my kitchen wall phone. Swapped phones around and unplugged them still the same droning …Cannot receive or make call with t...

husula48 by Neighbour
  • 2009 Views
  • 1 replies
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Resolved! My internet is extremely slow and inconsistent.

For the past month, my high-speed internet has been really slow on my phone (32.60mbps) and my laptop great (78.73mbps). But here is the real issue, on my laptop (Macbook Pro) when I close my browser (Chrome) I have to turn off my wifi and turn it on...

Rippieus by Neighbour
  • 11706 Views
  • 4 replies
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Resolved! Norton 360 not working after transferring the subscription

I canceled my Norton 360 on my laptop as I was trying to transfer to my iPad. Now, neither one works. I cannot even reinstall it on my mac as I get the following: Norton 360 with lifelock basic plus is not active because your subscription has been tr...

unjustified charge, I have no services with Tellus

According to the email sent by Tellus, it is charging me for a service that I have not contracted. On September 5, I sent an email informing you that I had no contracted service, they did not give any response, the customer service line was called wh...

Internet slow in the last couple of weeks

I am on 1 Gb internet and recently my download speed (LAN) is consistently below 200 Mb/s My upload speed, however, is above 800 Mb/s. I also noticed a considerable slowdown of streaming on my TV. Any ideas?

4jerzy by Neighbour
  • 1867 Views
  • 2 replies
  • 0 kudos
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