Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Latest topics

Resolved! Deleting an email address.

How do I delete an email address? This was easy before the migration to Google, but now it requires a administrator to do it. Repeated requests to TELUS Technical Support over the last 4 weeks have produced zero results.

fn0 by Friendly Neighbour
  • 3 replies
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Resolved! High Ping

I switched from Shaw 300 download and 15 upload to TELUS PureFibre 1 gigabit upload and download, On the Telus website it says that it is rated the #1 gaming isp in Canada, however in fortnite I am getting more ping than I got with Shaw, I am averagi...

Saadafsy by Organizer
  • 7 replies
  • 0 kudos

Better service?

Has anyone had experience with other internet providers, or are they all dismal?

arnoldcg by Friendly Neighbour
  • 1 replies
  • 0 kudos

Google e-mail platform

Can anyone explain why Telus moved to the Google platform? It's the worst platform I've ever encountered. For example, as far as I can tell, it doesn't allow messages to be sorted by sender, which is very important to many users. I've given up trying...

arnoldcg by Friendly Neighbour
  • 1 replies
  • 0 kudos

Resolved! Incoming Landline Phone Calls That Just Show "Incoming Call" on Call Display and Aren't Missed Calls

I occasionally receive an incoming call on my Panasonic landline that shows nothing in call display but "Incoming Call". I don't ever answer and the call eventually disappears without ever being subsequently registered by my phone as a missed call. J...

CAMERC by Organizer
  • 12 replies
  • 0 kudos

Telus Wi-Fi Hub and Apple Homekit

Hi gang,I upgraded my service to gigabit a while ago and got the Wifi Hub modem (the new white one) along with it. It’s in my garage but I’m finding, since getting the modem, my HomeKit devices (door lock and garage door opener - both within 25 feet ...

Resolved! Telus My-Wifi showing the wrong information

I have had 5 Telus Wi-Fi Boost devices in my home for about 2 years. While the WiFi does work well, recently I see in the My-Wifi app that the limit of 5 boost devices has been reached (previously there was no set limit)But it now does not recognize ...

BlairP by Organizer
  • 1 replies
  • 0 kudos

Wan aggregation

Does anyone know if it’s possible to enable LACP-IEEE 802.3ad on the new Telus wifi hub? I’d like to get wan aggregation to work (if I can) with my new Asus rt-ax86u router. Thanks!

Jamied89 by Just Moved In
  • 1 replies
  • 0 kudos
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