Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Rural Smart Hub and cell booster?

We currently use the Telus Rural Smart Hub white wifi router. When we originally got this, it was incredibly fast and an upgrade from our previous Xplornet experience. Lately the download speeds have been less than great and we have been curious abou...

KLongston by Just Moved In
  • 2 replies
  • 0 kudos

Latency incredibly unstable recently?

Usually, my wifi would be rather poor 4/7 days of the week, but now I have not been able to do anything for the past 2-3 weeks. Nothing has changed since then and I am even connected through Ethernet. This is my ping test towards google.comPackets: S...

AJM123 by Just Moved In
  • 0 replies
  • 0 kudos

Resolved! how good is internet 15 ?

I am arranging to have internet 15 with unlimited internet installed but wondering if this would be sufficient as I do a lot of streaming

Dawn1 by Just Moved In
  • 3 replies
  • 0 kudos

Telus assistant on google home

I am trying to install telus assistant on Google home.I followed all the steps and I have the digital box showing on Google home BUT it says it is offline....Any idea what am I doing wrong?

Diego13 by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Pure fibre not available at new home

I am a current PureFibre 300 user - and the service has been very good. I will be moving in September to a new home, and PureFibre is not available in the area. I called in to inquire about my account, and what to do with it, and was told be a very r...

TonyB by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Moving router to cottage

Hello, my primary residence is in Alberta where my internet account is setup. I have cottage in BC, which is serviced by Telus. Can I bring my router with me to BC and use my router as a single account to obtain internet service?

Scotto by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Considering switching back to shaw.... need some advice

We were long time Shaw subscribers and were happy with the service until we moved last year. In our new neighbourhood, the shaw internet was not very good and would really bog down during peak hours. Fortunately (I thought) Telus pulled fiber to our ...

Brian9 by Organizer
  • 20 replies
  • 1 kudos
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