Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 61 replies
  • 2 kudos

Access point no signal but have internet

Hi,I have Telus optik TV and my tv randomly this morning said “no signal” so I unplugged the PVR and now it has said “initializing” for he past 6 hours... Our internet is still working but I noticed the access point has no signal. This happened all o...

Npl2 by Just Moved In
  • 1 replies
  • 0 kudos

Bad internet

The internet I have been paying for is very bad and goes down to 0.18 download and 0.1 upload. I am currently living outside spruce grove in morning side and am wondering when fiber optic will be available in my area

Malcolm1 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Does the T3200M NEED an ONT to have purefibre?

I was told that the T3200M needs an ONT as well to convert purefire signals into copper signals. Is there also a version of the T3200M that has that function built in where you do not require the white telus ONT box to convert the signals?

Wissum by Just Moved In
  • 3 replies
  • 0 kudos

Stop Changing my Recording Settings!

Every time I setup a series recording, I set it up for "Any day, anytime", "First run only" and "SAVE: All episodes until space is needed". There is an annoying bug where series recordings get changed on their own. The time will reset to the original...

cb111 by Just Moved In
  • 0 replies
  • 0 kudos

Resolved! No sound after programming remote

I programmed the remotes for my Sony TV but turned the sound on the STB to zero first (I now see I shouldn’t have). How do I turn up the STB sound when the remotes only talk to the TV?? Or how do I deprogram the remote?

Gregg by Neighbour
  • 1 replies
  • 0 kudos

Slimline remote 2 - text input

I recently noticed my remote no longer works using text input when trying to search.... it worked a few weeks ago. Now I have to arrow over to each letter, select, then go down to space/delete/clear, when I used to be able to just use the numbers on ...

Help With Home Network Architecture/Layout

Hi, I need some help planning my network layout. I have 300GB fiber. Even though it is a new build townhouse there is no ethernet or phone wiring anywhere you would expect (Media wall, bedrooms, etc...) only in the flex room downstairs and in the kit...

Resolved! Move ONT

Anybody have their ONT moved to another location. I’m doing a reno and would like to get it moved out of my living room to a more suitable location. Guessing there would be a charge.

buckycat by Ambassador
  • 6 replies
  • 0 kudos