Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1797 Views
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 14337 Views
  • 65 replies
  • 2 kudos

Connecting Sonos to Telus Wifi Boost

I have a couple of Sonos speakers around the house that I want to connect to my Boost network. I can connect to the main wifi but it is not the default address I have my mobile devices connected to normally. So if I want to access the speakers I have...

cstordy by Just Moved In
  • 2384 Views
  • 2 replies
  • 0 kudos

3rd party router recommendation for Telus PureFibre

Hi everyone,I want to provide my downstairs tenant with their own secured wifi network, completely cut off from my own network, through my PureFibre service. I know there are several routers that can produce multiple SSID'S. Does anyone have any reco...

Kermit51 by Just Moved In
  • 1434 Views
  • 1 replies
  • 0 kudos

Resolved! What firbe patch cables are used during installation?

When my Firbe service as installed the cable wasn't long enough so the patch box below was installed. I would now like to move the modem 50 feet further along an unfinished wall in my basement. So I need to replace the current 5' fibre patch cord tha...

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NVG by Just Moved In
  • 5214 Views
  • 4 replies
  • 0 kudos

Not Receiving Full Speeds on Internet 75

I recently had my modem upgraded and finally had bonded copper installed. After running a couple of speed tests to my delight I was getting 68.30mbps download and 20.38mbps upload with 4 ms ping on hard wired connection. On 5g I get 68.09down and 20....

Switch between Actiontec ECB6200 and Optik PVR

Hello.So. To start my setup right now is my modem is in our utility room. Our PVR is connected to the ECB6200 (coax to ethernet). Where my PVR is there are multiple devices I'd like to have hard wired instead of wireless.I tried installing a switch b...

Jbirdius by Neighbour
  • 3596 Views
  • 8 replies
  • 0 kudos

Repeat disconnects on my internet.

I'll start by saying that my brother has been having the same issue for longer(About 3 weeks) and just last night I started having them too. In addition to this, my ping in online games has been degrading consistently over the last week(From an avera...

TMck by Just Moved In
  • 1932 Views
  • 1 replies
  • 0 kudos

Feedback and suggestions for Telus

New customer here, about 6 months in. My past experience has been with other providers offering satellite services to rural areas, as well as another major provider offering cable services to a major city, so I have good basis for comparison. I love ...

Resolved! UIW4001 Wifi Digtial Cable Box - change access point

Hello, my wireless 4k UIW4001 box is showing red reception of only 1 or 2 bars. I have a feeling it is running off the access point that is located further away. How do I get the option to pair this box (WPS) to a new access point? I;ve stumbled upon...

bmacc604 by Connector
  • 5691 Views
  • 4 replies
  • 0 kudos