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stonehorse
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Joined 6 years ago
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Re: AI endless loop
Well, it took 6 days to actually speak to someone that was able to answer a simple question and had the ability to resolve my issue. The whole conversation lasted no more than a few minutes. I never did receive a call back after the initial call from Telus that went straight to my voice mail. I left two return voice mail messages, following the instructions that was provided to the letter. I got tired of waiting so I endured AI again this afternoon. This time, I managed to get AI to connect me to a "team member" after a verbal struggle. That took just under one hour while having to listen to some awful, repetitive 'music' 😒. I mean really, listening to 'ocean waves' or some other nature sounds would be far better than having to endure something worst than standard 'elevator music'. Six days is too long for a simple fix. It would have been longer if I had not managed to get AI to connect me to a live person and I had the patience to hang in there on the phone.64Views2likes0CommentsRe: AI endless loop
There was an attempted phone call but it went straight to my voice mail. Most likely because I have call control enable and my number was called by an auto-dialer. Regardless, I got the voice mail and followed the instructions to leave a message directly via mailbox. I left my full name, phone number, case number and the name of the person that contacted me. This was on Aug 12th and I have not received a call back at this time. I will try again and leave a second message.145Views0likes3Comments- 151Views0likes0Comments
- 143Views1like0Comments
AI endless loop
Does Telus have a customer service phone number (for home services) that has a real live person on the other end? I'm frustrated talking to AI in an endless loop trying to get what should be a simple answer to a simple question. I had a number for the Telus loyalty call centre but that is also being answered by AI. If I can't talk to a real person and get my issue shorted out, I will be cancelling my services with Telus after many years.Solved335Views1like14CommentsRe: Delete Offline Devices List on Boost?
Thanks for the response, support team member. I was already thinking a factory reset was going to be the solution. That has now been confirmed. Too bad a "clear" button was not incorporated but it is what it is. I'm just going to leave it alone, I really don't want to go back into the configuration menus and start from default settings and then reconnect all my devices 😐.2.3KViews0likes0CommentsDelete Offline Devices List on Boost?
This has been bugging me for awhile. Logging into Telus Boost, under "Connected Devices - Offline Devices", there is a list of 237 devices. I know what these devices are. Some of them are my laptop with an old device name, friends & family that have logged into my Wi-Fi. Is there a way to delete this list in the Boost GUI? The only option I can find is "Rename Device". I don't want to rename, I want it gone. The Telus Connect App on my phone doesn't have a delete or clear feature either, just a device pause option. I can clear system logs but not a device list, which seems an oversight on Telus part. Or am I missing something somewhere?Solved2.2KViews0likes2Comments