Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2493 Views
  • 4 replies
  • 3 kudos

Google Maps - How to solve Organization Administrator issue

Hey everyone! We’ve noticed a few threads pop up from customers having trouble getting access to their Personal Google account data (Google Drive, Docs, Sheets, Photos, YouTube, etc.). This issue is typically caused by an error known as “conflicting ...

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cpantelis by TELUS Employee
  • 19175 Views
  • 21 replies
  • 4 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 17845 Views
  • 66 replies
  • 2 kudos

Best set-up for Wi-Fi in duplex?

I am the owner of an up/down split property. Fibre was just installed in my community and I have successfully upgraded to Internet 300. My modem is in an unfortunate location, in the corner of the house in the basement inside a cabinet that contains ...

lischka31 by Just Moved In
  • 1730 Views
  • 1 replies
  • 0 kudos

ipv6-test.com and ICMP Packet test failing

Does any one know if there is some sort of configuration on the telus supplied router you need to do to resolve ICMP packets from being filtered out? Previously I had issues with IPV6 dropping after 30 minutes but that was resolved after switching to...

jag_rana by Connector
  • 1495 Views
  • 1 replies
  • 0 kudos

spotify and Google mini

When I use the Spotify app on my phone with my Google mini, the music will stop for a few seconds, or completely.How do I fix this? Thanks in advance

Actiontec 3200 Wifi Upload Speeds

Hi all, Just curious if anyone has had upload speed issues with an actiontec 3200 gateway? Long story: Had an actiontec v1000 for years with a wifi plus extender with Telus PureFibre. A couple of weeks ago the v1000 started freezing (lights would sto...

Ryan3378 by Neighbour
  • 838 Views
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No free gift?!?

I received a letter a while back with a promo offer. I accepted a 2 year contract and picked the $150 gift card over the Apple TV (already have Apple TV). Upon confirming this offer over the phone I was told my gift card would be mailed and to me wit...

Aleelove by Just Moved In
  • 911 Views
  • 0 replies
  • 0 kudos

Full speed from Wifi hub - 2/3 speed from Boost starter pack

I just switched to PureFibre 150 from Shaw a couple of weeks ago and have the wifi hub and Boost starter pack. The wifi hub is in the back corner of my basement where my panel is, first boost is hardwired to the wifi hub via existing in wall ethernet...

Opes by Just Moved In
  • 1132 Views
  • 2 replies
  • 0 kudos

Resolved! Bridging ASUS RT-AC86U to Telus Actiontec T3200M

Hi All, First of all, Happy New Year 2020 to all of you and thank you very much to all of the wonderful contributors in keeping this forum going!! I just bought ASUS RT-AC86U router yesterday and that plan is that I want to use it as a primary router...

Error looking at devices with telus APP

I went to look at the active devices on my wifi with the Telus app on my phone and am getting "Unhandled error. Cannot convert to days as this period contains years and years vary in length"Was working fine a few days ago, maybe has something to do w...

chich by Just Moved In
  • 1304 Views
  • 2 replies
  • 0 kudos

Is Telus blocking ports 80, 8080, 8081, and any others?

Is Telus blocking, for residential customers, ports 80, 8080, 8081, or, really, any other port? Other threads on these forums have confirmed that to be the case for port 80 and other ports specifically, but I've set up a port forward on my home route...

dmehus by Just Moved In
  • 990 Views
  • 0 replies
  • 0 kudos