Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Possible identify theft?

Hi all, is there an email address where I can share a security video with Telus, so they can tell me if the person that came to my door to discuss the new Purefibre is an employee of Telus or not? It was not an appointment that was set up, but they c...

Resolved! Telus Wifi Hub and Google Home Mini speaker

I just got internet set up in our new home and they gave me the white Telus Wifi Hub and one booster. The 5GHz and 2.4GHz signals are joined to one SSID. I tried to get the my Google Home Mini speaker connected via the Google Home app. I get through ...

Resolved! Problem connecting devices to Telus modem

I have a Honeywell thermostat which connects to the internet via a redlink internet gateway. I have issues connecting the redlink to the internet (via cable) and I was told it is a common issue with the white Telus modem. Does anyone have similar iss...

Booster drops out every 60 minutes

I have a Telus Wifi Hub and one Booster set up.Every 60 minutes the booster drops off the network, shows a red light, then a blinking blue, then solid blue as it comes back up. The interruption is enough to drop Zoom and VOIP calls.The Wifi Hub is fi...

bigeh by Just Moved In
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Where to Start?

I'm looking to switch our mobile and home services to Telus but I don't know where to start. I know we can save if we bundle but not one Telus store does it all. Do we start with getting Mobile set up and then bundle and save when we sign up for home...

Resolved! T3200M has blank Bridge Mode option?

On my T3200M when I go into Advanced settings to turn on Bridge Mode, there are no checkboxes available to choose Enable or Disable.I should be able to enable it right?

ksignorini by Friendly Neighbour
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Resolved! One Main line coming to house but seperate modems

We have a telus line coming to our house, however it goes to the basement where they have the Telus internet. I'm living on the main floor and using Shaw but decided to switch to Telus, can I use that main line but have seperate modems? Will this aff...

MaxYuuki by Just Moved In
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Resolved! Upload Speed on PureFiber

Hello I seem to be having an issue with my Telus PureFiber WiFi Hub. My current setup is the PureFiber WiFi Hub connected to my Linksys Velop MX5300 WiFi 6. THe issue is, when I test the connection from the LinkSys node connected to the PureFiber Hub...

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