Internet & Home Phone
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Resolved! Client DNS Settings on Tleus Fibre Router (Arcadyan?)

Hi,I just had fibre installed and received a new white, round router which is obviously a rebranded piece of hardware (possibly from Arcadyan.)I'm using a private DNS server on my local LAN, but I can't seem to get the built-in DHCP server to hand ou...

AltoBaja by Neighbour
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  • 7 replies
  • 1 kudos

fibre installation in apartment building

Hello there,Just wanted to ask is there anybody living in apartment buildings which have the enterphone communication system installed using the landline to buzz and opening of the building doors using Telus fibre network for internet and phone ? I u...

cableman by Friendly Neighbour
  • 3583 Views
  • 3 replies
  • 0 kudos

Resolved! Rural landline installation

Why can't I just phone Telus to get a straight answer on what it costs to install a landline on a rural lot with no service? It's rather ironic that "the phone company" doesn't have a phone number. I've tried numerous searches, including on the Telus...

Wordsnob by Just Moved In
  • 2151 Views
  • 3 replies
  • 0 kudos

Resolved! Telus Wifi Hub Admin Page Issues

Hello. Hope you all are doing well. I am having issues on the Telus Wifi Hub Admin Page. Particularly in Wifi section, every tab ie General Setting, WLAN 2.4.ghz and so on, I am unable to click on save settings. Everytime I hover the mouse on it or c...

Telus Wifi Hub screenshot.jpg

Resolved! Need more wired lan ports

I am running cable for a new wired desktop. I was going to go from the existing telus device and add a switch where one one the current devices are. There are four existing ports all in use. Teo lines run to some weird little junction that appears to...

Ralph_h by Neighbour
  • 3371 Views
  • 6 replies
  • 0 kudos

Resolved! Complaint!!!

I called your CS to add 6 additional Telus.net accounts into my account, however your rep asked me to hold for more than an hour, to my surprise, he didn't add the emails instead he deleted two of the emails I have been using that cause the lost of a...

bcnl999 by Just Moved In
  • 1409 Views
  • 2 replies
  • 0 kudos

Proper IPv6 Setting for Telus Purefibre/Arcadyn Hub?

Hey All,I got a new ASUS Zenwifi Xt8 router and I was hoping to enable IPv6 to take full advantage. Asus tell customers to reach out to their ISP to determine the IPv6 'Connection Type' to set the corresponding router settings properly, and they list...

adrockwe by Helpful Neighbour
  • 2144 Views
  • 0 replies
  • 0 kudos

Resolved! New FibreModem NH20A - Cannot find default admin password

I just got Telus services installed a couple days ago and do not know where to find the default admin password for the new NH20A modem. I can find the admin password for the B20 WiFi 6 booster no problem, but that just lets me login to the Wifi unit ...

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