Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2474 Views
  • 4 replies
  • 3 kudos

Google Maps - How to solve Organization Administrator issue

Hey everyone! We’ve noticed a few threads pop up from customers having trouble getting access to their Personal Google account data (Google Drive, Docs, Sheets, Photos, YouTube, etc.). This issue is typically caused by an error known as “conflicting ...

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cpantelis by TELUS Employee
  • 18955 Views
  • 21 replies
  • 4 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 17774 Views
  • 66 replies
  • 2 kudos

Resolved! Internet 75 offer, up to 3 devices

So I am a little bit confused. I am thinking about the internet 75 plan but it says: "Use up to 3 devices at the same time", and that`s when I click on view details. On the offer itself it says:2-3 devicesstreaming or gaming So if I have a laptop and...

Moving and new home doesn’t support gigabit

Thinking of switch to Telus giga from Shaw but worried if I move and the new location doesn’t support giga plan, Telus would consider it a cancellation to switch plans. Even if the monthly $ value of 300 mb is the same, According to Shaw. This true??...

Internet Data Overage

Hey, so since the data caps are lifted, does that mean all the overage charges I would receive would be waived? This seems like an obvious answer, but since the charges are every 50 gbs, 5$ for the first charge and 10$ for every other charge, does th...

DuckBerd by Just Moved In
  • 911 Views
  • 1 replies
  • 0 kudos

Internet connection to modem t3200 offline

As of 11am today the internet connection has been offline, tries to contact TELUS twice today, one stint on the phone for 3 hours the other for 2 hours I’ve reset the modem unplugged it nothing works, I’m in central Edmonton is anybody experiencing t...

Internet, phone lines, and cable not working

The Internet, cable, and phone lines do not work right now in the house. Others around us are not experiencing this issue. After checking in the IP login it's failing to connect to the ISP so I'm left wondering if the fault plays on Telus's end.

KyriaAlex by Just Moved In
  • 735 Views
  • 1 replies
  • 0 kudos