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Will_ash
Neighbour
Joined 4 years ago
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Re: Poor User Account system and Customer Support
When trying to login to Home Services, I get redirected to Mobility. I see no way to actually look at my Home Services account. Here is a video I made showing the issue: https://drive.google.com/file/d/1RtqIxD7jGGzL9X0zvh4bCBnm5-UHIj8i/view?usp=sharing4.9KViews0likes2CommentsRe: Poor User Account system and Customer Support
Hello Fabylous. I am still not able to find a login that takes me to my home services account. Every time I login, I just go to my mobility account. I tried to link the services also, but the website says the account number and/or postal code are incorrect, which they are not. I'm wondering if because it's a Quebec home services account number, the telus website is not able to link it...4.9KViews0likes4CommentsPoor User Account system and Customer Support
I've been having some issues with Telus lately unfortunately. Firstly, my login email address was change to something which is not my email address. Secondly, that was fixed but then the support rep unlinked my mobility account from my account - I'm not even sure how that could have happened. Thirdly, after that was fixed by someone else, I wanted to check my Home Services account. I gave my account number and they couldn't find it. It turns out, as it's a Quebec number, it wasn't showing in their system in the province they were in. They transferred me to a Quebec agent (in French, but that's OK) and they asked me to try and sign on the Telus espace client website (which for some reason is quite different to the main Telus website). I tried this and was presented with an error: Une erreur est survenue! "Désolé, un problème technique nous empêche momentanément de traiter votre demande. Veuillez réessayer plus tard ou contacter le service à la clientèle au 310-1212." Regardless, I clicked on log in and bam....I was directed to my mobility account and not my home services account. I then tried in another browser and I still got that error message, but this time when trying to login, the webpage just kept refreshing itself. So, finally, my questions: - How can I login to my Quebec Home Services account? - Why is Espace Telus Client such a different website from the main Telus site? - Why are Quebec Home Service account numbers so hard to find by Support staff in other Provinces?5.5KViews0likes6Comments