Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Latest topics

Resolved! rate increase 2021

My monthly rate increased even though I am on a 2 year plan. The increase should be applied after my contract expires. Right?

leolion9 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Copper phone lines

Is there anyone that offers service on a copper line - Telus is constantly telling me they are going to move my home phone service to Fibre - which I do NOT want. If anyone knows of any provider that still offers copper service, please let me know!

bug reporting for

Hi, I noticed there are several bugs currently exist on your website. 1) unable to contact through the Telus Assist on your website, as nothing was nothing on the "bottom right" of the page.2) website feedback feature "To help us improve thi...

Resolved! ASUS RT-AX86U lowering speeds

Hi all, I recently upgraded to telus gigabite internet, but I'm not able to get the right speeds while using my router. My Speedtest average around 300-400 down and up, but when plugged directly into the Telus modem I'm getting 900+. I would very muc...

Zhadow by Neighbour
  • 4 replies
  • 0 kudos

Home internet

Why is my internet so terrible for the last week. Loses connection all the time. Have not moved it and it was working fine

Rweeks by Just Moved In
  • 2 replies
  • 0 kudos

Question about WiFi Strength

I have a couple of questions about the strength of my WiFi, to which I seem to have a lot of problems keeping device connected to the system. First, I have the T3200M router and connected to the system is a pair of WiFi Boosts, one hard wired and the...

2 ssid's with same password

Hi all. We recently upgraded to fiber now we have two ssid's with the same password on our LAN - ie TELUSnnnn (the original) and TELUSnnnn-2.4G. The computers in the house can handle this, connecting only to the 2.4G SSID but it seems to have confuse...

phil_n by Friendly Neighbour
  • 11 replies
  • 0 kudos

wi-fi modem admin password is incorrect

Telus just changed my router from the Actiontec to a new round white thing for which I cannot find a name. My problem is that the admin password on the sticker is rejected as incorrect in the MyTelus app. If I try to log in on my pc using

Friendliest neighbours