TELUS Neighbourhood

Hi Telus,   One feature that it looks like Bell is offering on the same STB HW (Arris VIP5662W) is to allow blocking of the 'built-in' TV Apps.  In our family's case, this is Youtube, but it may be Netflix or other apps for other families.  While I know we can block the Youtube Channel (322 I think and we've done this), not allowing the blocking of the TV Apps means our kids are exposed to something we can't control. Please update this feature ASAP as we're leaning towards 'cutting the cord' and this is another reason to do so.   Thanks! -Paul ... View more

Could you add channel 845 Global News Bc One to PikTv. That is my favoritenews channel you offer on Telus. ... View more

With both CBC and CTV being offered in all time zones, it would be appreciated that Global have the same status. Global Winnipeg would fill a gap in your offering for national coverage. Thank you. ... View more

I’m happy you’ve added Disney + but you’ve made it unnecessarily complicated for those of us that already have a subscription, I think you need to make it so one can just sign into it like we can with Prime, I’m not going to switch & cancel an already paid for subscription. Just make it easy for us please. ... View more

When applied iOS updated to 17, the notification sound for home security was changed/overided and is now shares the sound of stock alerts on the iPhone. Can we change the sound when the home armed, disarmed, and when a door or window is opened? If that is too much, then just an overall unique sound for the home security app. Similar to when the alarm is triggered, the sound is unique and easily identified that there is an issue ... View more

There is a latest new topic list. How about a latest new post so you do not have to scroll to the bottom to find out no new entries in the topics of interest ... View more

Can Telus develop an action button where we can manually record our doorbell camera? I go live when I hear something suspicious outside and my doorbell camera and recording cannot be turned on. It also cannot be configured to trigger zones for recording. I would feel safe that I can record something that is happening and use it as evidence when filing police reports. FYI found a similar post here from 2020 and still no answer. Where are the experts? ... View more

I have just switched over from shaw and I am blown away at how horrible your tv experience is. The remote only turns on both the tv and box half the time. the pop up to the home screen initially then have to back twoce to get to the tv is annoying. Still onnthe fence about choosing a profile to start, I may just delete those. The android voice features are mostly useless, I get the idea but bluesky is so much better. Having to pay $10 a month to pause and rewind is a cheap trick that was hidden during purchase. So far the only thing telus tv has over bluesky is the video games. It is such a bad experience and the customer service is so much worse. I am used to talking to someone within minutes, not hours. If shaw were still around I would have switched back and paid extra just to not have to use telus tv. ... View more

TelusTV-21T STB.   When selecting the 'Options' button where it shows 'Jump To Date' add the ability to 'Forward 24 Hours' from whatever point you are currently viewing in the guide...   Now, if I am say viewing the guide and want to record a program at 9am which also airs tomorrow. When you select the 'Options' button and go to the 'Next Day', it defaults to 7p.m. time slot and I have to manually rewind to go back to 9am.   A much easier solution would be to jump 'Forward 24 Hours' where it displays Jump to Date in the options 🤔 ... View more

I am frustrated that I can record a show, either on the app or at home, but can only watch that recording from my optik tv box.  With Shaw (which we had previously), I could watch my recorded shows on my devices wherever I was (in Canada) once logged in.  I travel a lot and have shows I want to see but have to wait until I return home and binge watch.  This is not my preference!  If Shaw can do it, I'm sure Telus can!!!!   ... View more

It would be helpful to be able to set up automatic recording of all future games of a single sports team, such as the Canucks.  Right now this needs to be done every game manually, and the PVR duration needs to be extended every time as well to account for potential overtime.  This is very tedious and needs to be done continuously (can only select a game to record 1.5 weeks in advance).  The TelusTV apps (in browser and on phone) are also very slow, making the process even more frustrating.  Shaw has had this capability for over a decade, its time Telus implemented an easier way for sports fans to follow their teams. ... View more

Honestly,   get with the program.    You will loose customers because of this.   Wi-Fi Calling Service | Mobility | Videotron    Look around, see your competition. Don't wait for news media to embarrass you all.     ... View more

Shaw Cable had a spot called “Recently Deleted” in the PVR Recordings where you could retrieve something accidentally deleted.  I used this many times.  It would be a great feature to have with Optik TV ... View more

Telus is blocking outbound access to Azure Managed File Shares via outbound port 445.  I understand why they would block inbound Port 445 but I see 0 reason for blocking outbound Port 445.    https://azure.microsoft.com/en-ca/products/storage/files   This is impacting remote workers within our company and their ability to effectively do their jobs when they are out of the office.  I can understand why this may have been done 20 years ago, But Telus the internet has evolved in the last 20 years. You are impacting the use of major legitimate services.     Please update your policy.   Your competitors don't block this traffic.   ... View more

When a business account has at least one device on a static IPv4 (registered MAC addr), IPv6 is disabled on the WAN interface at the headend. To all relevant engineers at Telus: This provisioning limitation doesn’t make any sense from a customer stand point. You may have customers (like me), who require both a router with a static IPv4 (no IPv6) and a router with both dynamic IPv4 and IPv6 configs. Please accept this post as a feature request. Cheers! ... View more

On the PVR guide, the "new episode" tags are really valuable and a welcome addition. However, there are errors. This week, for example, Strays on CBC and Shelved on CTV2 have new episode tags, but the details show original airing in 2022. Please add the tags to the online guide and the app guide. ... View more

The system settings menu on the Optik box needs an option to set the volume to Fixed output at maximum or variable volume.   The fixed volume at max should be the default setting. Most customers use the TV to control volume so this would eliminate the issues where the Optik volume is adjusted accidentally prior to programming the remote for the TV.   The setting would also give customers a quick way to correct the issue without having to reprogram the remote back to the Optik box and then program it again for the TV. ... View more