TELUS Neighbourhood

I recently got Telus and they installed a Technicolor FXA5000 network access hub and Arcadyan Boost 2.0 Wifi modems. The modems do NOT have the functionality to disable 'smart steering' OR enable 2.4Ghz Wifi. (That was tried on the admin portal Login) What that means is that customers cannot use most 'smart' devices as they require 2.4Ghz to be set up. ************** Can TELUS please: 1. update the firmware/software of the Arcadyan Boost 2.0 to allow detection of 2.4Ghz band by 'smart' devices even if just temporarily for set up 2. OR ability to disable of smart steering OR does someone know of an alternative method to connect my smart devices ?! Thanks! ... View more

now that the nvidia shield supports the Pik TV app, please also support it on the Google TV Chromecast.   Bonus Points:  Integration with the Live Channels app on Android. ... View more

Koodo Customers able to add unlimited talk and text while roaming in the USA but TELUS customers can't? Telus customers pay more for their plans and we should be able to have the new features first.   Here are some of Koodo's roaming add ons:   3 Days Unlimited Talk and Text for $20 10 Days Unlimited Talk and Text for $30 30 Days Unlimited Talk and Text for $45   3 Days  Unlimited Talk and Text and 100MB for $30 10 Days Unlimited Talk and Text and 250MB for $40 30 Days Unlimited Talk and Text and 500MB for $75 ... View more

Apple announced the forthcoming release of iOS 8 today, coming this fall. One of the new features is wifi calling – where you can make voice calls and send SMS messages over a wifi connection instead of the cellular network. This would be a great feature to have in areas where cell signal is weak or nonexistent, but wifi is available. For example, at home I am in a weak Telus area (most of the time I cannot sustain a clear call for more than a few seconds at a time), but obviously I have great wifi through my home network.   T-Mobile in the US has already announced support for wifi calling when iOS 8 is publicly released. I suggest Telus consider doing the same. ... View more

Please aquire new channel WWE Network that is currently being offered by Rogers ... View more

The Call Control feature on my home phone is fantastic. I want it on my mobile service!   ... View more

I think you Telus should seriously consider making the Keyone available to personal customers as well as business customers. It seems from twitter that there is an interest in having this happen and that a lot of people are disappointed that it isn't planned. I have been with Telus as my mobile provider for around eight years now with no complaints, but I will definitely be switching providers to one where the Keyone will be available to me if it ends up being unavailable through Telus. I would rather stay with Telus, so please give some thought to making this device available to personal customers. ... View more

It would be great if I could get my google home to control my optik tv. Considering there is a wifi app on my smart phone, I don’t see why it couldn’t be possible. That would blow shaw’s BlueSky TV away.  ... View more

Hi, please release and enable RCS aka chat and also the smart replies within Android messages! I can't believe that all other major carriers did release those 2 features but Telus didn't yet. ... View more

Ryder Lake is a bustling little community only minutes away from Sardis (East of Promontory) & we would love to see Optic TV & High speed internet brought to our neighbourhood.  Currently our only options are satellite internet & TV which isn't reliable or as fast as many of us need.  We would really like to see Telus services come to our neighbourhood, there are many residents that would be happy to sign a two year contract for the new service.  We are a diverse community that includes farmers, retirees, business owners, and families.  Please bring High Speed & Optic to us. ... View more

If you get this message:   New picture or video! View at telusmobility.com/snap. Nouveau message photo ou video! Disponible a telusmobilite.com/snap. From:  nnnnnnnnnn Password:  xxxxx   You're getting it because someone's sent you a picture message but your phone or plan is not enabled to receive it.  The message is misleading because Telus has discontinued the snap service to view such pictures.  Original thread:   http://forum.telus.com/t5/Mobility-Services/Telus-mobility-snap/m-p/44421#M2913   The message should be changed to something like, "You've received a multimedia message but your phone/plan does not let you receive it.  Please contact the sender to retrieve the message in a different format or contact Telus to discuss your options." ... View more

After English and French, Spanish is the most used language in Canada. TLN is offered by Optik TV, with very little Spanish. For TLN, latin programming includes two hours of back to back repeats of I LOVE LUCY but almost no Spanish! Univision Canada, 24 hours in Spanish, is now available and evidently available on Telus satellite service but not Optik TV. It is offered by Telus' competitors such as Rogers and Shaw. I have friends who like my Optik TV but use other services to obtain Univision (previously TLN en Espanol). Telus has a great line up of multicultural channels in various languages but not in Spanish. A good idea would be to correct this discrepancy in service and let me and thousands of others enjoy Spanish language programing. ... View more

Anyone who travels Vancouver > Vancouver Island or the Sunshine Coast well knows the frustration that is the BC Ferries wifi.. they installed it perhaps 5 years ago and I doubt it has had any attention ever since. It is notorious for being unavailable, and not delivering on the promise of wifi during sailing/while waiting at terminals.   Suggestion is to partner with BC Ferries to be the exclusive provider and secure naming rights, perhaps advertising interstitial before joining the network, email-gate for login, timed expiration (ie 30 mins free) and even paid premium options so business travellers can reliably work during travel (following the model of many airports/planes). Perhaps premium is free for folks who have a Telus home internet connection.   Huge opportunity to make many people very happy and put Telus top of mind for consumers - many of whom would be connected to Shaw at the moment.   Thanks! ... View more

Listening to the calling number before each voicemail message that I playback consumes a lot of time and in most cases it is of no interest since the caller is known or identifies themselves and provides their correct callback number in the message. I usually don't pay attention to that part of the playback. Time Received is typically of more interest but also is sometimes not needed and takes considerable time (i.e. robo/marketing calls. Which is 99% of my voicemail!).   How about providing a configuration option to suppress the calling number playback or select when it is played, before or after the message. Similar options could be provided for Time Received, preferably independently of Calling Number. Both are already played back when option 5 is selected after initial message playback and this should continue as a way to manually retrieve Calling Number & Time Received if they have been suppressed. ... View more

VoLTE allows you to place phone calls over LTE with better sound quality. It would be extremely useful during a phone call because of higher call quality and be able to use LTE data during a phone call. The new iPhones have this feature and Verizon has implemented this over their network. ... View more

It would be nice to have an outage Dashboard for the Telus Mobility network, similar to the one you have already for home services: http://web.telus.com/outage-dashboard. I checked with @TELUSsupport on Twitter and they informed me this does not currently exist for mobile network, and referred me here to submit the idea. Thank you for your consideration! ... View more

Can you add YouTube as an app on Optik TV?  ... View more