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Showing ideas with status Completed.
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Hi, I was moved over from a Vivint system to a Telus system and I used to have my system automatically alarm at 23:00 and disarm at 07:00. This seems like such a basic feature that I didn't ask if it was going to be available after the switch. Had I known it wasn't offered I would not have switched to Telus home security. Please add this basic feature. Thanks, Ryan
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now that the nvidia shield supports the Pik TV app, please also support it on the Google TV Chromecast. Bonus Points: Integration with the Live Channels app on Android.
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I recently got Telus and they installed a Technicolor FXA5000 network access hub and Arcadyan Boost 2.0 Wifi modems. The modems do NOT have the functionality to disable 'smart steering' OR enable 2.4Ghz Wifi. (That was tried on the admin portal Login) What that means is that customers cannot use most 'smart' devices as they require 2.4Ghz to be set up. ************** Can TELUS please: 1. update the firmware/software of the Arcadyan Boost 2.0 to allow detection of 2.4Ghz band by 'smart' devices even if just temporarily for set up 2. OR ability to disable of smart steering OR does someone know of an alternative method to connect my smart devices ?! Thanks!
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I am unable to link my corporate EPP account with my optiktv account, therefore am unable to view my optiktv account. When I log in to mytelusapp, it only shows my mobility account. This is frustrating and needs to be fixed to make it easy for those with multiple accounts whether personal, corporate or business.
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Status:
Completed
Submitted on
03-22-2020
12:45 AM
Submitted by
Harrylawson
on
03-22-2020
12:45 AM
how to find the channel numbers for your area to make it easier to pick packages you give us the stations but no channel numbers
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I find the virtual assistant chat to be annoying and so far useless. I don't often need agent assistance but in the past 3 months I have. Each time I have contacted Telus for help I am connected to a virtual assistant who doesn't understand my request and continually offers options that have nothing to do with my query. It is incredibly frustrating. I have needed a call back for each issue so far. In the past I could get assistance by live agents via chat who were helpful and available on my schedule. I can't seem to find an option to chat with a live agent and most recently even my telephone call was answered by a virtual operator who continually gave me help options that didn't match my query. Virtual assistants equals poor customer service.
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I got many scam calls that appear as a local TELUS number in the 613 area code. Sometimes I miss the call entirely and there is no voice message, so I will return the call because it is a local exchange. The person always says that they didn't call me. And sometimes I'm the one being called, with the person saying "Hey man, you just called me." and I have to explain to a very skeptical person that I did not. What I have learned is that scammers are using local exchanges when they spoof the call display number for precisely the reason that people are more likely to answer if the number is a local exchange. I know that the origination number and the call display number are signalled separately, and that at some point the real origination number is dropped and only the call display number is retained, for efficiency in the signalling. I also understand that there are legitimate reasons for the origination number and the call display number to be different (e.g. The Ottawa Hospital having a single call display number regardless of where in the hospital system the call originates). Despite all that, it seems to me that TELUS could work with equipment providers to come up with a feature that would allow TELUS to screen calls when they enter the TELUS network if the originating number is in a foreign country, does not match the call display number, and is not registered as a legitimate business with special call display considerations. Even if there are still concerns about blocking the calls automatically, they could still be traced and investigated, and blocked on an individual basis.
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I hate this feature when I turn on my Optik TV box. It just slows down performance and I can’t change the channel for like a couple of minutes. Please give us the option to turn off/disable this feature.
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when ever you launch a new technology like recently wifi-6 , there should be an option given to existing customers to switch, if not all then there should be an limited spots and existing member should have an option to fill a form. as when ever u say that this is only for new customers and not for existing then that put a dent in the loyalty of loyal customers. people who are loyal to Telus from last few years and subscribers of all the services they want some special feeling that they are valued as a customers
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Please can you offer the same mobility plan you offer seniors for $25 with 3mb data to younger disabled? Disability income is lower than senior’s income. Thanks for considering
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We got pic tv with this in mind, but are currently casting only from our computer. It would a great improvement and would make it much more user friendly and attractive to others, if we could cast directly out of Pik tv to a Chromecast.
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Could you give advice on beautifying our utility boxes? Considering image wrap of rhododendrons. Our boxes are in Vancouver and it would be nice if they had images of greenery.
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Status:
Completed
Submitted on
09-21-2020
07:05 PM
Submitted by
BJenkins2020
on
09-21-2020
07:05 PM
I don't understand why AB TELUS Optik TV customers cannot access Knowledge BC channel, yet SHAW TV digital customers can. What's the problem? I lived in BC and am a Knowledge BC partner. I have to view their programs online, yet my friends who subscribe to SHAW can view them on their televisions.
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Greetings, There is no search function, so I apologize if this is a duplicate. Telus landline allows me to set the number of rings before a call goes to voicemail. I wish mobility had the same feature. Shane.
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I have a OnePlus 7Pro running Android 10 and the latest messenger. However when I look to enable RCS it says my phone doesn't support it. A simple google search shows people with this phone on different carriers are using RCS without any issues. If you need testers I have participated in many beta programs and would be happy to help.
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It would be really nice if Telus had a single web page that documents any recent and upcoming changes affecting home users. If it weren't for the forums I rarely seem to hear about changes that may affect me. For example I just discovered that my personal web site is no longer available: http://web-fp.telus.net/shutdown/index.html I'm currently trying to figure out how to get my files from the site. Also the migration to Gmail could be documented there as well as things like rate increases and changes to Optik bundles. The recent addition of Amazon Prime to Optik would be another example. Links to pertinent resources could also be included. This page could be referenced on the Telus My Account page with the other categories (Overview, Billing, Optik TV, etc.) Maybe such a thing already exists already but if it does I haven't seen it.
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This is probably the lightest theme pack with only three channels. Previously, it included IFC but since that channel is now obsolete, it would be a good idea to replace it with at least one other to maintain at least four channels in that pack. Adding MovieTime and/or AMC would be a great choice to enhance the pack to a more substantial number of channels.
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Idea Statuses
- New Idea 0
- Submitted 85
- Requires Clarification 0
- Requires Evaluation 0
- In progress 0
- Completed 21
- Duplicate 21
- Closed 128
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