TELUS Neighbourhood

Please do as your competitors do and enable wifi calling for all devices that support it rather than only for devices on the Telus provisioning list. It's frustrating that other providers allow this, yet Telus only supports a small list of brands. Sony phones, for example, are not currently permitted. ... View more

Koodo Customers able to add unlimited talk and text while roaming in the USA but TELUS customers can't? Telus customers pay more for their plans and we should be able to have the new features first.   Here are some of Koodo's roaming add ons:   3 Days Unlimited Talk and Text for $20 10 Days Unlimited Talk and Text for $30 30 Days Unlimited Talk and Text for $45   3 Days  Unlimited Talk and Text and 100MB for $30 10 Days Unlimited Talk and Text and 250MB for $40 30 Days Unlimited Talk and Text and 500MB for $75 ... View more

Apple announced the forthcoming release of iOS 8 today, coming this fall. One of the new features is wifi calling – where you can make voice calls and send SMS messages over a wifi connection instead of the cellular network. This would be a great feature to have in areas where cell signal is weak or nonexistent, but wifi is available. For example, at home I am in a weak Telus area (most of the time I cannot sustain a clear call for more than a few seconds at a time), but obviously I have great wifi through my home network.   T-Mobile in the US has already announced support for wifi calling when iOS 8 is publicly released. I suggest Telus consider doing the same. ... View more

Consider adding the ability to contact Telus via Chat into the My Account app. Also including a section for support / troubleshooting articles etc would also be beneficial. On iOS adding support for Touch ID for security could be good too. ... View more

As of iOS 13.1, there is now a mechanism to transfer an eSIM from an older iPhone to a new one. When I tried this after upgrading my iPhone this year I found that Telus does not yet support this, and I had to get a new physical eSIM card. This increases waste that ends up in a landfill and I think Telus should look into supporting this kind of eSIM transfer. https://support.apple.com/en-ca/HT210655 ... View more

When Telus contacts us, they should provide the customer with a pin to let the customer know it's really Telus. This pin would be different than the pin the customer provides to Telus when the customer reaches out to Telus.   Too many scams has me thinking it's way to easy to extract info from people that spoof their calls.  ... View more

It would be nice if telus mobility could offer name call display like rogers and fido does. ... View more

If you get this message:   New picture or video! View at telusmobility.com/snap. Nouveau message photo ou video! Disponible a telusmobilite.com/snap. From:  nnnnnnnnnn Password:  xxxxx   You're getting it because someone's sent you a picture message but your phone or plan is not enabled to receive it.  The message is misleading because Telus has discontinued the snap service to view such pictures.  Original thread:   http://forum.telus.com/t5/Mobility-Services/Telus-mobility-snap/m-p/44421#M2913   The message should be changed to something like, "You've received a multimedia message but your phone/plan does not let you receive it.  Please contact the sender to retrieve the message in a different format or contact Telus to discuss your options." ... View more

Just signed up for TELUS coming from another carrier and can’t help but to find the lack of IPv6 support kind of concerning. Not sure why in 2021 this hasn’t been implement yet. ... View more

PLEASE HELP US!!  Many of us in Ontario are being held hostage by rural "high speed" internet companies like Xplornet!!  We are paying crazy high prices for VERY poor service (I rarely get more than 2 Mbps download!)  Many of us would love to switch to a Mobile Hub like the one offered by Telus but our plans in Ontario make this option too expensive.   PLEASE can you expand the mobile hub plans that you offer in the prairies to Ontario - I have been told that in Alberta Telus clients can add an unlimited package for an extra $15 per month!!  If this program was available in Ontario I am SURE you would pick up many "rural" customers.  I am part of a facebook group called Explornet enough is enough and all of us are looking for a decent replacement for the very poor, expensive service we currently have!!  I have always be happy with my Telus mobile phone and the service I have been provided by Telus! ... View more

Several of us Telus customers showed up an hour early for work on Sunday because our cell phones were set to "Use network-provided time", so we showed up at 6 instead of 7. Around 0730 MST, our phones corrected themselves, but it was a little late. Would be nice to get this corrected for November so Saskatchewanians won't be late for work, as we do not observe DST in this province. ... View more

17years for me as a client Id like to see a rewards or discount program..5/10/15 year service ... View more

Telus needs to offer unlimited calling and text while roaming in Europe.Rogers has this feature for 10 dollars a day.Please telus come out with this. Everyone please show your support. Click the like!! ... View more

VoLTE allows you to place phone calls over LTE with better sound quality. It would be extremely useful during a phone call because of higher call quality and be able to use LTE data during a phone call. The new iPhones have this feature and Verizon has implemented this over their network. ... View more

I saw a tweet on the @telus account back in July to come here and post if I had a suggestion on 'how you can do better'. You have a quite a few data management features available in my account, however, there is one that would be very client focused yet it is not available: 'Block when data limit reached'. I am rather disappointed that you've chosen to see me owe you $50 before you start blocking data. Clearly you have the technological capabilities to do this if (a) you can detect when I am at 100% and will warn me with a notification; and (b) can block my data (at $50), so please combine the two features and add 'Block when data limit reached/100%'. ... View more

I check my data usage frequently on my device through the My Account app. Now that iOS 8 is in Beta stages and announced that they are supporting 3rd party wedgets for Notification Centre, as a request, It would be cool to see Telus take advantage of that and include it in their next release once iOS 8 is released. This of course would requre the user to be automatically logged in (this could also requre authentification through a password or take advantage again of Touch ID. Curious to know your thoughts.  ... View more

TELUS should be looking at getting the Samsung Galaxy S6  & S6 EDGE in Emerald Green . Green is the number one sought after color and also that color stands for TELUS.  TELUS should asks Samsung to have the Emerald Green exclusive to TELUS. This would be an amazing Marketing Strategy for TELUS and would increase sales a the Emerald Green is the color that most people want and are searching for.  ... View more

Hi .Just joined and think have great Idea.We the Telus costumers who have been with the company should get a small discount for years with company.Ive been with Telus for 8 or 9 years.and when mentioned at there shop ,I could get beter deal with another provider they told me they could,nt match the competition..I was flabbergasted..lol.I thought here I am been with these guy,s for years and there willing to allow me to leave over 8 bucks...Come on guys, look after your long term customers little better then that..I don't want leave ,have had great success with Telus.Just thought they,d do me a better deal the let me be stole away for few dollars.My girlfriend left ..I don't want to ..So thought rebates for years...just thought ..from loyal customer. ... View more