TELUS Neighbourhood

Please do as your competitors do and enable wifi calling for all devices that support it rather than only for devices on the Telus provisioning list. It's frustrating that other providers allow this, yet Telus only supports a small list of brands. Sony phones, for example, are not currently permitted. ... View more

As of iOS 13.1, there is now a mechanism to transfer an eSIM from an older iPhone to a new one. When I tried this after upgrading my iPhone this year I found that Telus does not yet support this, and I had to get a new physical eSIM card. This increases waste that ends up in a landfill and I think Telus should look into supporting this kind of eSIM transfer. https://support.apple.com/en-ca/HT210655 ... View more

Just signed up for TELUS coming from another carrier and can’t help but to find the lack of IPv6 support kind of concerning. Not sure why in 2021 this hasn’t been implement yet. ... View more

When Telus contacts us, they should provide the customer with a pin to let the customer know it's really Telus. This pin would be different than the pin the customer provides to Telus when the customer reaches out to Telus.   Too many scams has me thinking it's way to easy to extract info from people that spoof their calls.  ... View more

In a work from anywhere kind of world The fact TELUS does not allow WI-FI calling outside Canada is truly bizarre. I have read hundreds of comments on Twitter, Reddit, and on this Forum dating back to 2017 and yet no action from TELUS. If you are ever outside Canada in a concrete building that has great Wi-Fi but poor cell signal. (Much of the Caribbean and other areas of the world). This function will simply never work with TELUS. I ended up having to switch my primary work line away from TELUS in order to address this scenario after 6 years of *hoping*.    Every North American carrier Rogers, Sprint, Verizon etc. all allow this functionality. TELUS loves to compare itself as only "Second to South Korea" - Well in SK They give all their users a dedicated app that allows texting and calling from anywhere in the world!  it is simply inexcusable in our current world. ... View more

Several of us Telus customers showed up an hour early for work on Sunday because our cell phones were set to "Use network-provided time", so we showed up at 6 instead of 7. Around 0730 MST, our phones corrected themselves, but it was a little late. Would be nice to get this corrected for November so Saskatchewanians won't be late for work, as we do not observe DST in this province. ... View more

Dear Telus, Please remove the 1Gbps speed cap on your 5G+ plans. With your new 5G bands (3500 MHz), we are able to achieve speeds well over 1Gbps, but we are limited by the 1Gbps speed cap of the plan for no technical reason. It is not fair that with Bell that uses your network infrastructure, I am able to achieve speeds of 1.6Gbps on the 3500MHz band because they have no such speed cap, but with Telus that owns the network infrastructure, I am limited to 1Gbps for no apparent reason other than greedy business practices. How can you possibly call yourselves the "fastest network" when your competitor is allowed to reach faster speeds than you using your own network infrastructure? This is a mockery of your slogan. Please consider uncapping the speed on the 5G+ plans as soon as possible so we can finally enjoy the full potential of your 5G network, and you can live up to your promise of being the "fastest network". Thank you, A loyal customer. ... View more

I'd love to use this service but as best as I can determine blocked calls are simply dropped. This is a problem for me as I've gotten automated calls related to package delivery that would be dropped (not good). It would be nice if the feature simply put blocked callers straight through to voice mail.   ... View more

If I decline a call on my business cell I want it forwarded to my office.  Currently if I decline a call it goes to VM.  I disabled VM and now when I decline a call it goes to a busy signal.  I have it set up to forward a call after three rings but want more options.  Seems simple but Telus doesn't offer this service.  I got iphone support with this but they don't offer that feature either. ... View more

There's a limitation on the products website.  Why not let customer pick and choose what products they want and then give them a discount accordingly based on it?   Internet + Home phone Internet + Home security Internet + Optik TV Internet + pikTV Internet + Health Internet + Mobility Internet + Home security + Optik TV Internet + Mobility + Optik TV etc.... ... View more

I think if Telus was to implement DDoS mitigation measures such as what CloudFlare offers, or simply by just adding the "DDoS Prevention" setting that the Arcadyan modem/router has, but to the T3200M and the other modem/routers that Telus uses for their network, then Telus would not only be the most secure network in Canada, but they could then advertise this fact to get more customers as well.   Personally, I've been the victim of DDoS attacks about 9 times so far in September (this month) due to me simply being above average in a competitive multiplayer game called Rainbow Six: Siege.   It would also be great to have the option to add a personal VPN service such as SurfShark, ExpressVPN, Private Internet Access, and NordVPN to the modem/router combo provided by Telus in order to most simply achieve perfect DDoS defense.   Thank you for your consideration!   - Tanner (lightning4412) ... View more

Greetings,   There is no search function, so I apologize if this is a duplicate.   Telus landline allows me to set the number of rings before a call goes to voicemail. I wish mobility had the same feature.   Shane. ... View more

Back in years BYOD talk and text 50 was an amazing way to share data with an other family members who has a share data plan without access to family discount and only to BYOD and people who don’t have a contact of year pending. Now you’re offering BYOD talk and text 35, however you cannot add it to a share data plan. Why not anymore? People are always looking for a better way for them and family to be able to get best price plan. I have been a loyal customer BYOD since 2004. But why being a BYOD customers? Because we have the opportunity to move at any moment towards your competitors with best deals. So from 16 years Telus Mobility give me more great deals than competition. The peace of mind plan is great but I believe the Simple Share plan is better for family wise. I propose this idea. BYOD customers from Telus Mobility or from competitors who switch with Telus Mobility for a 30days promo Talk and Text Plan 35 and be add to a Simple Share Data Plan of choice for link line of same family at same address but not accessible for other family discounts or multiple lines discounts. For example: 1 BYOD Simple Share 50, could share with 2 other family members same address link lines at least 2 times or 5 times BYOD Talk and Text 35. 3 lines minimum Canada talk and Text unlimited with 50G shareable for 185$+Tx. Let see how much BYOD clients from competitors will move with Telus Mobility and how happy your own Telus Mobility family clients will be happy for this promo. To vote for this Idea click on like. ... View more

I have had several occassions where someone has tried to contact me (some very important calls) and my phone did not ring at all. They leave a voicemail, but since the phone did not ring and there is no notification, the last thing I check is if there is a voicemail.    How about an automated text notifying of a missed call where the phone did not ring or at least a text notifying of a voicemail being left?   Missed out on 2 interviews as a result of this...   Thanks ... View more

Hello, My name is Amir, and I live in <personal info removed by admin>.   For the past 6 years we've been stuck with the same 5-6Mbit/s Download 0.6Mbit/s Upload DSL service in Dunrobin, despite being so close to a major city. This isn't nearly enough for 4 adults in one household.   This is also despite the fact that LTE coverage here is good with a mobile speed test of 55Mbit/s Download and 18.9Mbit/s Upload.   I recently came across Smart Hub and it would be perfect for us, except despite the fact that there is good Telus 4G/LTE coverage here, I was told that this service was not available here.   This is a shame as the only other realistic option here is XplorNet which advertises 25Mbit/s Downloads via LTE with unlimited data but according to reviews does not even deliver 10% of what they advertise. In fact most of the reviews of XplorNet are terrible.   To provide some context this is where we live with respect to Ottawa; again I think it prudent to mention that internet service here has not improved in the last half decade.       Please bring Telus Smart Hub internet service to our Area, as I'm confident pretty much everyone would opt into the service given how terrible internet here is.   To put some context for re-assurance the majority of these households are in $600K CAD plus range, so they will probably opt for the highest tier service. ... View more