TELUS Neighbourhood

I just moved to Telus Optik TV from Shaw.  I have the digital IPTV box.  The one feature I missed the most is the ability to find categories of shows on the live guide.  For example, find all the movies that's currently playing on the entire guide.   It turns out, there is no live filter in the new digital tv box but it was available in the previous box (according to Telus support articles). ... View more

Anyone know how to redeem Perks codes from Rewards? It just keeps taking me back to the Telus page when I click on how to Redeem your code. ... View more

Is there a way to recover permanently deleted emails   ... View more

On the old Optik TV platform, you could set a recording to end later in 15 minute intervals. It’s especially helpful when shows run up against football and other sports. I love SNL but miss out on parts because the show started late. Would be great to have that on the new platform.  ... View more

I am totally interested in the Stream+ you offer through Telus.   I think it would be an awesome idea if instead of making people have to use a credit card to obtain Stream+ through Telus,  it's be a great idea to just have it tacked onto your monthly bill and be able to pay for your subscriptions through Telus that way.  Not everyone has a credit card for starters, this makes it more accessible, and further people have to use their credit cards to pay for these subscriptions anyways, so there's no difference really, only that it's bundled in one place through Telus.  That doesn't necessarily make it better.  Billing via your Telus bill would be excellent and make it attainable for more users.   ... View more

The scale on the PM is not as good as this idea window or the forum in general. Until you take it from 100% to 50% only a few lines are visible. Can it be expanded to fit the computer screen, again as this page I am typing on fills the screen ... View more

There used to be an option to set a reminder for an upcoming show and a couple of minutes before it would start the reminder would pop up on the screen. Then you would have the option to flip over to it or ignore or delete it. I don't know if Telus ever had this, I know that other company (who's name escapes me at this moment 😏) had it. They removed it for some reason and I really missed it. It was very useful.  ... View more

I would like to make a suggestion for your Telus TV + app. I would like to see a sleep timer incorporated into it. I like to fall asleep at night watching tv on my phone, but I would like to know it would stop by itself after I fall asleep instead of continuing on. ... View more

Can you please remove from the title ''duress code'' for this video? https://www.youtube.com/watch?v=zFHOnNgqL0w cause it gives you impression it will show you how to create a duress code however is never shown during the video. That option has been decommissioned so the ONLY way to do it is trough the panel: https://www.telus.com/en/support/article/use-duress-code ... View more

Why is Telus adding so many Streaming channels to the channel lineup thast available on Pluto TV, Tubi and Plex for free. Noticed that Confuss, Infamous TV, Baywatch, Family Feud Classic, The Price is Right and The Price is Right Barker Era as well as other. If Telus is going to do that why not add other channels like Reuters, CBS News, Bloomberg TV+ and such instead of going Half ass in on streaming channel why not go all in? Maybe add streaming sports channels like. Monster Jam, Bein Sports xtra, FIFA+ DAZN TV the these streaming channels are available on Pluto TV, Tubi and Plex. Also why did Telus Get rid of MSNBC, CNN, Fox News and replaced with channel that people don’t watch like The  Washington post, Ticker and Time…  ... View more

They have removed this for quite some time now. But it is a great idea having it back especially when you watch multiple sport games. We have been in Telus for 12 years and hoping they will bring this back ... View more

My home and workplace are farraday cages with terrible cell signal.  My phone (Pixel 7, Android 14) frequently gets a moment of good signal and switches from Wifi calling to Mobile calling.  I do not want this to happen, at least not when I'm in these specific locations.   Android has a preference to select "wifi calling preferred".  Telus has disabled this preference.  Please enable it! ... View more

Some sports or events, like tennis matches, playoff hockey games, or awards shows, or Olympic ceremonies for example, usually go past the allotted time. Usually the endings of these shows are the best parts, but if you record the show it just shuts off at the end of the time slot and you miss the end of the show. When you set to record a show it should ask you if you want to extend the record time by 15 minutes, 30 minutes or an hour so we never have to curse our boxes ever again. ... View more

PLEASE switch your Smart Home Security decals to interior cling decals.   The current ones have incredibly aggressive adhesive which make them 1) difficult to place squarely (no 2nd try or adjustments), 2) ugly from the inside of our home, and 3) very difficult to remove.   As a result, I've only put up one of my 3 decals and don't plan to put up the rest, which pretty much defeats the point of warning would be trespassers.   I just saw a post from 2021 asking exactly the same thing and Telus' cheery response was to "encourage you to post it as an idea here: www.telus.com/ideas !     3 years later, no change or option for cling decals, makes me wonder if you listen.   Seems like such a no brainer to me.   End of rant.    ... View more

Being able to search for future recordings. Example old system you could search for INDY CAR it would list episodes in the future. You could highlight that program and choose to series record. Also you can’t delete an entire series of recordings like you used to be able to. Frustrated with new Android boxes the old PVR was so much more user friendly. Also not be able to extend times of recordings for live programming like a hockey game that does not always end on time.  ... View more

We have two Telus accounts for two different locations (city and resort).   I would like to be able to have the choice to access either location in this app.   That would allow me to schedule recording at the second location when I am at the other location.  ... View more

Why is it so annoying to delete a show after watching it?  With shaw I could push "exit" and it gave me the option to delete or keep.  And if I pushed delete, it was gone and I was back looking at my other recordings, then 1 more push on exit and I was back on the last channel I was watching.  After I delete a show on Telus, it keeps playing until I go push more buttons to get back to the guide or home page. ... View more

90 days is too short to keep recordings.  Why can't I keep them as long as I want until I've used up all my storage.  I like to PVR shows during the fall etc and watch them in the summer when there's no new shows.  Your on demand isn't very good and don't have the options to watch alot of shows like I did when I was with Shaw. ... View more

Hello,   Does Telus have a cabinet wrapping program to prevent graffiti being tagged on infrastructure? I'm curious if there is an opportunity for partnership.   Thank you!   ... View more