TELUS Neighbourhood

Eons ago Bell and Telus used the same Microsoft Mediaroom platform to provide their fibre TV service. It was cutting edge at the time, but over the years it seems Bell has moved light years beyond where Telus is. Their current offering has more support for Google services, a cloud based PVR and more flexibility in remote watching of programs. I would love to see Telus offer an upgrade path to these features, as Optik has grown very long in the tooth. Even Shaw is offering these features now.  ... View more

I think that you should be able to add an IPad or Apple watches to your Telus plan without having to add it to your phone plan. ... View more

First, read the ideas Second, match Shaw Blue Wave with Cloud PVR ... View more

I hate this feature when I turn on my Optik TV box. It just slows down performance and I can’t change the channel for like a couple of minutes. Please give us the option to turn off/disable this feature. ... View more

NHK World (channel 2924) should be group with the other international news channels at the 800s. It’s an English language news channel from NHK. ... View more

The sort feature for Scheduled Recordings is messed up chronologically when viewed on a PC.  Under all scheduled it doesn't even give a date or time. It only says "Series recording". I'm assuming this is probably a work in progress, but in the future, maybe work out all the bugs before release.  Note - this is not an issue on the Android app nor on the TV STB/PVR. ... View more

TV Polonia was removed from TELUS TV programming a few years ago, but as the legal dispute with the North American re-seller has been resolved, can TELUS get this and/or other Polish language television in its Optik TV offerings.  Currently, there is only 1 channel, # 2953 TVP Info.   Thank you. #Polish ... View more

Had video home security set up. Lots of hardware issues initially. Now I’ve progressively received more “video upload limits reached” messages. It’s to the point I’ve modified recording rules to limit what videos are saved. When I signed up there was no indication of a video upload cap. I’ve called Telus home security to find out what’s going on. They tried to sell me more upload storage for $6/mo! If I would have known this, I would have just bought a bunch of Blink cameras or even Nest cameras and came out ahead in terms of cost. Very disappointing. ... View more

On July 19, I got a text saying that my account required immediate attention, I called in and sat on "ignore" for an hour and a half before finally getting a person on the line. I said I needed more time to pay, and that I have been out of work for a while now, despite all of my efforts, and that I called immediately after receiving that text. The guy I spoke with was rude, robotic, and appearing to follow a script. He was uncaring, unfeeling, and kept repeating himself. I explained that I was unemployed, and that I had just made a payment, and if my phone is cut off, I will definitely not be able to find work, he repeated that I had until Aug 8 before my service was cut off. I asked him if he had heard anything I said, and he repeated Aug 8. Today, I got another text - thankfully Telus understands my stress and is not adding to it at all - and I responded with the same thing I called about on the 19th, then I got an email too. WTF?! Seriously? Like my $200 is going to close the doors of Telus?!!! In this post covid era, you would think that they would get it, that they would give people a chance to get back on track, but, they don't. I came online today after the follow up text and email, to find that I could make payment arrangements! The customer service agent didn't tell me I could do this myself here, and I am even more pissed that he could have assisted me when I called! ESPECIALLY after sitting on hold for 1hr & 29 mins!!! I thought Telus was a technology company? Even my little out of town credit union offers me priority sequence call back service!!! I have had a Telus account since the 90's, and when this contract is up, I too will be going elsewhere. Screw this. I come from a background of Customer service, A/R, and collections, and I would NEVER treat anyone the way that guy treated me! I'm done. Good luck people! ... View more

It would be very helpful to be able to arm and disarm the Smart Home system on a schedule.  For example, to automatically turn on at 23:00 and turn off at 05:30.  My Vivint system did this and it was incredibly useful. Mainly to not set it off accidentally when leaving early in the morning and to not forget to turn it on in the evening. ... View more

These suggestions will improve the customer experience with the *611 IVR. IVR should state what business hours are in case the caller goes to a queue that isn't open IVR should state "high call volumes at this time" kind of message only when there are actually high call volumes IVR should have an option for a callback without losing position in queue in case a waiting caller gets disconnected. Background: Recently I called *611 needing support. I was immediately greeted with "high call volumes, long wait times" kind of message. I waited and after 10 minutes my call was disconnected. Frustrating, to be sure. A disconnect happened again an hour later too. Undeterred I tried later in the evening at 1845h local time. I went through the IVR choices and prompts only to hear "we are now closed please call back during regular business hours" and the line disconnected. At 0645h I tried again ... still closed. At 0705h again, and now I once again hear "high call volumes" message and am then handled by an agent.   The whole experience left a sour taste due to: There is no indication what the hours of service actually are for a given queue The whole "high call volume" message seems to be false if it is in place but there is a near zero wait time Getting disconnected happens but this is excessive (2 out of 2 tries) ... View more

Been a customer over 20 years. I pay $65 and get 10 gb of data. Meh. If someone signed up today first time they could get 25 gb for $85. Basically a better deal than me and I’ve been with Telus again for 20 years. I see no customer loyalty. No special discount on phones. No deal for my plan. Nothing. I’ve asked forever and still nothing happens. ... View more

So i can reduce the volume of the program and not all the sounds on my PC. Thanks! ... View more

Enable TELUS services in Google Takeout so that users can export their email and calendar data. ... View more

It's likely out of Telus' control but it would be nice if the set top box could have a display for the current channel that is being output.   The scenario is when I might be recording a sports event but I might have left the set top box on the same channel as I'm recording.   When I come back to watch the recorded sports event on the PVR and turn on the TV, the channel is still on and the content is being displayed.  The event could be the subject of what's going on live TV and it could give away or "spoil" the result.   Hypothetical example:  someone must work during the broadcast time of Game 7 of the Stanley Cup finals.  The game is set to record on the PVR and the viewer is careful to avoid any media, news or social media whilst working and coming home.  The viewer turns on the TV but what's on is the celebrations by the winning team, thus spoiling the show for the viewer.     If the viewer knows in advance of turning on the TV that it's on the sports channel in question, the view could get the channel changed beforehand.   I see my current Arris Optik TV set top box has no numeric display.  My previous provider's box (also Arris) had a numeric time display, which is hardly useful when everyone has numerous time-telling devices in the house or at hand (cellphone), but critically, it could not be set to show the channel being output (which is disappointing).     Maybe in future, this feature could be added.   Such a display could also be generally useful to know what channel a particular show being is on.   ... View more

I was on hold to Telus tech Support (1-888-811-2323) for 16 minutes to try to solve an Optik TV problem.  The 16 minute wait was not a problem.  And the Telus representative was friendly and helpful.   BUT what IS a problem is the constant advertisements in the hold music.  It is very annoying!     I'm only guessing, but I'm thinking it was the idea of somebody in marketing who thought that people calling into Tech Support were a captive audience [Correct!] and they could be exploited by ramming ads down their throat [NOT correct!]   Let me suggest that the people who are calling in are not in the best of moods.  They are having a problem and they want it solved.     The fact that they have to listen to a barrage of ads is NOT HELPING! They would only GET MORE ANNOYED!     Let me further suggest that they are made LESS interested in buying any of the products or services being advertised as well as being made overall more angry at Telus.     Think of the poor customer service rep who has to answer the call!     Let me tell you about my specific case.  I was on hold for 16 minutes.  There was an ad at least every minute.  So I listened to more than 16 ads in that time.     I am not mad at being on hold for that long.  Tech support people are in limited supply and a bit of a wait is not unexpected.     What I WAS expecting was some unobtrusive music.  I would then put my phone on speakerphone and work on something else.  Computer work, light reading, solving a problem in my head, etc.  There was indeed music but it was repetitive.  But much worse was the incessant interruption every minute with ads.  --ads that I am not interested in.     I ended up lowering the volume of my speakerphone to a bare minimum so that it would be less disturbing.  But doing this comes at the risk of missing the call when the tech support person eventually comes online. At the end of the tech support call, I told the rep about this and the rep completely understood.  The rep mentioned that there were 4 other calls that day where people made the same complaint.  One person was apparently on hold for 2 hours and suffered accordingly.  The first thing the rep heard was the complaint about the ads.  --does anyone in management think this is a good thing?   Maybe a question I should ask is if anyone in management and marketing have been forced to listen to the hold "music-and-advertisement" system for 16 minutes, let alone 2 hours!!!   My request is that Telus stop or drastically reduce the ads during the hold time.  Like I said, it's not doing ANYONE any good.  Nobody is happy and I doubt anyone is buying the things being advertised.   My suggestion is that gentle music be played and then--and at most--every 10 minutes (approx the time of 3 songs on the radio), a short polite message telling the caller that their patience is appreciated is played.   This way, the person on hold can do other things in relative peace but still be able to tell when someone comes online.   A further suggestion is that the person in charge of this ads-in-hold-music initiative be looked at more closely.  The judgment they exhibited is questionable, to say the least.  What other decisions were made by the person? ... View more

I have a fairly long list of shows I've saved to my PVR Wish List under On Demand. Sadly this doesn't appear to be tied to the Watch Optik's Favourites (web/app). It would be nice if these were the same. ... View more

We got pic tv with this in mind, but are currently casting only from our computer. It would a great improvement and would make it much more user friendly and attractive to others, if we could cast directly out of Pik tv to a Chromecast. ... View more

“mezzo” and “Stingray Classica” are two unique channels dedicated to similar programming — both offering classical music, opera, ballet, concerts and jazz.  There are no other similar channels on Optik TV and are a welcome addition.  Separately they would cost $12 per month.  I would suggest they be offered also as a theme pack, but allowing them still to be subscribed to separately. I suspect the customers who choose one, might appreciate a reduced price to add both.  It would be a “win win” for both Telus Optik and the interested customer.  pbsme  ... View more