TELUS Neighbourhood

Please demonstrate some compassion before cutting the landline phone service to homes, particularly seniors, who do not have access to online services. A courtesy call is all it would take to determine the reason for not paying their bill. The emails have not been received-they missed the memo at the bottom of the last invoice, they are ill just  to name a few. We are in the middle of a world crisis, we do not need more stress. We do not all live in the virtual world-nor do we wish to. I remember a time when this was a common practice, what has changed? ... View more

Would love to see either the ability to use the Pik TV web app on a chromebook or allow us to install the Pik TV android app on chromebooks. ... View more

Hi, we are already able to set the IPv4 address for both WAN and LAN on our home routers. There is no option to set the IPv6 DNS address for either. If we are allowed to set one, but not the other then it can lead to unstable services and DNS leaks. ... View more

Here's a suggestion for reducing scam calls. If I was able to restrict my incoming calls to a list of 1-10 Canadian area codes provided by me this would eliminate virtually all my unwanted calls. If this was feasible, the idea could be extended to allow me to add perhaps 1-10 additional phone numbers that would be accepted (eg. Uncle Charlie in Washington, DC). Scamming is causing serious damage particularly to senior citizens and our police services are having great difficulty in tracking down the scammers. Hopefully the industry can provide customers with some options that may help reduce or eliminate this problem. ... View more

Just enabled Call Control and particularly like its call log feature.  I would like to access it periodically but have to log in again each time.  Would it be possible to add an option to stay logged in or at least extend the automatic logoff time interval?  Thanks. ... View more

Hi, I would like to ability to customize the scene so I can state which sensors are turned on. I know you can do locks, lights etc. But I want the ability to actually customize which motion, door sensor etc can be turned on.   Currently I can't even tell which sensor is turned on in the build in ones ... View more

Currently the best free dynamic dns service with no configuration required. Please and thanks. ... View more

I'd love to use this service but as best as I can determine blocked calls are simply dropped. This is a problem for me as I've gotten automated calls related to package delivery that would be dropped (not good). It would be nice if the feature simply put blocked callers straight through to voice mail.   ... View more

There's a limitation on the products website.  Why not let customer pick and choose what products they want and then give them a discount accordingly based on it?   Internet + Home phone Internet + Home security Internet + Optik TV Internet + pikTV Internet + Health Internet + Mobility Internet + Home security + Optik TV Internet + Mobility + Optik TV etc.... ... View more

Hello it would wonderful to have these options below 1. Telus Authorization Page 192.168.1.254 - have the option to rename devices that are connected to the Ethernet, WI-FI networks and Guest WI-FI networks. This way you are aware of who is connected to your internet services. Have the option to block unknown devices or past devices that were connected to your wifi network 2. Telus WIFI app - have the option to rename devices that are connected to the Ethernet, WI-FI networks and Guest WI-FI networks. This way you are aware of who is connected to your internet services. Have the option to block unknown devices or past devices that were connected to your wifi network 
 I hope Telus is able to incorporate these 2 features as this will benefit all Telus users in the protection of their personal devices and network. It will always help with cybercrime. Thank you ... View more

I was on hold to Telus tech Support (1-888-811-2323) for 16 minutes to try to solve an Optik TV problem.  The 16 minute wait was not a problem.  And the Telus representative was friendly and helpful.   BUT what IS a problem is the constant advertisements in the hold music.  It is very annoying!     I'm only guessing, but I'm thinking it was the idea of somebody in marketing who thought that people calling into Tech Support were a captive audience [Correct!] and they could be exploited by ramming ads down their throat [NOT correct!]   Let me suggest that the people who are calling in are not in the best of moods.  They are having a problem and they want it solved.     The fact that they have to listen to a barrage of ads is NOT HELPING! They would only GET MORE ANNOYED!     Let me further suggest that they are made LESS interested in buying any of the products or services being advertised as well as being made overall more angry at Telus.     Think of the poor customer service rep who has to answer the call!     Let me tell you about my specific case.  I was on hold for 16 minutes.  There was an ad at least every minute.  So I listened to more than 16 ads in that time.     I am not mad at being on hold for that long.  Tech support people are in limited supply and a bit of a wait is not unexpected.     What I WAS expecting was some unobtrusive music.  I would then put my phone on speakerphone and work on something else.  Computer work, light reading, solving a problem in my head, etc.  There was indeed music but it was repetitive.  But much worse was the incessant interruption every minute with ads.  --ads that I am not interested in.     I ended up lowering the volume of my speakerphone to a bare minimum so that it would be less disturbing.  But doing this comes at the risk of missing the call when the tech support person eventually comes online. At the end of the tech support call, I told the rep about this and the rep completely understood.  The rep mentioned that there were 4 other calls that day where people made the same complaint.  One person was apparently on hold for 2 hours and suffered accordingly.  The first thing the rep heard was the complaint about the ads.  --does anyone in management think this is a good thing?   Maybe a question I should ask is if anyone in management and marketing have been forced to listen to the hold "music-and-advertisement" system for 16 minutes, let alone 2 hours!!!   My request is that Telus stop or drastically reduce the ads during the hold time.  Like I said, it's not doing ANYONE any good.  Nobody is happy and I doubt anyone is buying the things being advertised.   My suggestion is that gentle music be played and then--and at most--every 10 minutes (approx the time of 3 songs on the radio), a short polite message telling the caller that their patience is appreciated is played.   This way, the person on hold can do other things in relative peace but still be able to tell when someone comes online.   A further suggestion is that the person in charge of this ads-in-hold-music initiative be looked at more closely.  The judgment they exhibited is questionable, to say the least.  What other decisions were made by the person? ... View more

I think if Telus was to implement DDoS mitigation measures such as what CloudFlare offers, or simply by just adding the "DDoS Prevention" setting that the Arcadyan modem/router has, but to the T3200M and the other modem/routers that Telus uses for their network, then Telus would not only be the most secure network in Canada, but they could then advertise this fact to get more customers as well.   Personally, I've been the victim of DDoS attacks about 9 times so far in September (this month) due to me simply being above average in a competitive multiplayer game called Rainbow Six: Siege.   It would also be great to have the option to add a personal VPN service such as SurfShark, ExpressVPN, Private Internet Access, and NordVPN to the modem/router combo provided by Telus in order to most simply achieve perfect DDoS defense.   Thank you for your consideration!   - Tanner (lightning4412) ... View more

It would be really nice if Telus had a single web page that documents any recent and upcoming changes affecting home users. If it weren't for the forums I rarely seem to hear about changes that may affect me. For example I just discovered that my personal web site is no longer available:   http://web-fp.telus.net/shutdown/index.html   I'm currently trying to figure out how to get my files from the site.   Also the migration to Gmail could be documented there as well as things like rate increases and changes to Optik bundles. The recent addition of Amazon Prime to Optik would be another example. Links to pertinent resources could also be included.   This page could be referenced on the Telus My Account page with the other categories (Overview, Billing, Optik TV, etc.)   Maybe such a thing already exists already but if it does I haven't seen it. ... View more

My new building is fibre only, which means that I don't have an option for copper. Copper phone has a zero-out option, which fibre doesn't have. ... View more

It would be great to see Pik TV available if you are not using Telus as an Internet provider. I used to have Telus but moved where the PureFibre is not available and have no choice using Shaw, but I’m missing very much a service like Pik TV, to have basic channels streamed in one app.   Theres so many other services available but not as complete... Telus is offering PiK to Telus’s clients for 10$ per month... could easily do it for non Telus client for 15-20$.   I would be happy to use the service again... ... View more

Hello, My name is Amir, and I live in <personal info removed by admin>.   For the past 6 years we've been stuck with the same 5-6Mbit/s Download 0.6Mbit/s Upload DSL service in Dunrobin, despite being so close to a major city. This isn't nearly enough for 4 adults in one household.   This is also despite the fact that LTE coverage here is good with a mobile speed test of 55Mbit/s Download and 18.9Mbit/s Upload.   I recently came across Smart Hub and it would be perfect for us, except despite the fact that there is good Telus 4G/LTE coverage here, I was told that this service was not available here.   This is a shame as the only other realistic option here is XplorNet which advertises 25Mbit/s Downloads via LTE with unlimited data but according to reviews does not even deliver 10% of what they advertise. In fact most of the reviews of XplorNet are terrible.   To provide some context this is where we live with respect to Ottawa; again I think it prudent to mention that internet service here has not improved in the last half decade.       Please bring Telus Smart Hub internet service to our Area, as I'm confident pretty much everyone would opt into the service given how terrible internet here is.   To put some context for re-assurance the majority of these households are in $600K CAD plus range, so they will probably opt for the highest tier service. ... View more

I am currently with telus for my q tv internet worth $115 i think. Then another $30 for home security. So a total of $150/mo. Internet and home security on its own would be $90 + $30, a total of $120 monthly. I currently pay $58 for my unlimited internet and i have no problems. So if just added home security then it would just cost me $90/mo. I was trying to find a reasonable and affordable price for just internet and home security but she didn't even give me something close to what i calculated. A feiend of mine in sw calgary is with telus and he pays $60 for internet, tv and hime security. ... View more