TELUS Neighbourhood

Every week, it seems, I come across another sale to try and bring in new customers. Such as "get a free TV if you sign up!" and so forth. I am not able to take advantage of those offers as an existing and loyal customer, and that irritates me. My contract with Telus has been up for several years and, here I am, waiting for ANY sort of reward or offer. The points system sucks because it takes FOREVER to earn them. Plus, you can only get an Amazon gift card once a month. I don't want crummy points to gamble away on draws that I can never win. I want Telus to say, "You know what? You've been a great customer for decades and we've made tens of thousands of dollars from having you as a customer. We've noticed your contract with us has expired, too, and there's basically zero reason for you to stick with us over the other guys. So, if you sign another two year contract for TV and Internet services, you can get a free TV/laptop/whatever. Thanks for not choosing to move to another service provider! I'm honestly to the point where I'm about ready to move over to Shaw because I'm so cheesed off by the lack of options and rewards long-term customers are given to keep their business. ... View more

Telus Satellite has the option to set reminders to pop up and remind you when your program is starting, and/or auto-tune to the correct channel.  Please bring this to Optik TV as well!! ... View more

Just recently got a boost Wi-Fi starter pack. Works way better then the T3200M and it's quite cheap as well. (I got it for $5 a month for 24 months). Overall I am very satisfied, however for whatever reason there is no option to make a guest Wi-Fi network in the app or web GUI. In fact the system as a whole only lets you have 1 SSID and does not let you split up 2.4GHz and 5GHz bands. Now I don't think that's a big issue as I'm sure most people would rather just have one Wi-Fi network, but for guests there are legitimate reasons to do so. I prefer to keep my network secure by not giving out the password to anyone and I also don't like guests having access to my LAN devices and potentially being able to mess with them.    Of course, you can still use the T3200M to make a secondary guest Wi-Fi network but that would require enabling wireless functionality on the T3200M. I have been keeping wireless off since getting the boost as I feel giving the modem less work can only help to get a better connection. Also the guests would have unusable signal in some parts of my house as the boosts cover it much better.   Why did the TELUS team choose not to have this functionality built in the boost? Will it be coming in a future firmware update? What other features are potentially coming? ... View more

TELUS should implement a Loyalty Pricing program for internet & TV customers that have completed their contractors. Rather than renewing a contract that is designed to attract new customers, low prices in the first term and higher in the second term, a Loyalty contract would be designed to hold their loyal customers. The pricing of the monthly services could be close to, or slightly less than the monthly average price of a 2 year New Customer contract (less is better). As a long term customer, I do not like the low and high terms of the New Customer contract. I would like to see a 2 year contract with a fixed price per month. ... View more

Please TELUS do free  upgrade of 300/300 customers to 750/750 as Holiday gift while honoring 110 price (especially to those who switched 12-72 hours before it was introduced) No need for 95$ offer for 24 months. I don't mind pay  same price I am paying for 300/300. Come on, Santa loves your PureFibre too! P.S. It will also help you see how network will take it, especially  in Alberta. As it was just introduced in Alberta  Time to show Shaw that competition is  is on and you will not back down from commitment to us. I have my faith in you. https://community.shaw.ca/docs/DOC-17572 ... View more

Consider adding the ability to contact Telus via Chat into the My Account app. Also including a section for support / troubleshooting articles etc would also be beneficial. On iOS adding support for Touch ID for security could be good too. ... View more

It would be great if I could get my google home to control my optik tv. Considering there is a wifi app on my smart phone, I don’t see why it couldn’t be possible. That would blow shaw’s BlueSky TV away.  ... View more

Since my encounter with Telus at the end of September on behalf of my mother, I've been meaning to find a way to comment on the incredibly kind person on the other end of the phone.  My mother who has short term memory loss has been struggling with remembering numbers and retrieving messages, and she and other employees have gone to great lengths to figure out a way to help her overcome this challenge in reference to phone use.  This woman was remarkable...and since I'm so vocal about bad service, I have made a mental note to thank her and make sure the company knows how wonderful she was.  Today I decided to embark on this task....but have spent about half an hour trying to figure out how to do it.  I'm not sure this post is enough.  If some-one knows how this feedback can go to the right people, I'd appreciate it.  She deserves knowing what she did for us on that day.  Many thanks. ... View more

Ryder Lake is a bustling little community only minutes away from Sardis (East of Promontory) & we would love to see Optic TV & High speed internet brought to our neighbourhood.  Currently our only options are satellite internet & TV which isn't reliable or as fast as many of us need.  We would really like to see Telus services come to our neighbourhood, there are many residents that would be happy to sign a two year contract for the new service.  We are a diverse community that includes farmers, retirees, business owners, and families.  Please bring High Speed & Optic to us. ... View more

Would love to see either the ability to use the Pik TV web app on a chromebook or allow us to install the Pik TV android app on chromebooks. ... View more

Hello there Just wanted to make a comment after visiting your site and going through a page internet data  allowance over usage mentioning after Mar 30, customers will be charged for over usage and stressing on the point  " you pay for what you use ", and that would be a very bad intention and completely unfair to every customers. There  is no problem for us to pay for what we use but Telus stressed on a point such that all the unused potion will be reset  at the end of the month, that means we cannot use for what we have paid. It is ridiculous to ask the customer to download some rubbish to use up all the unused potion before the month ends. However to make this fair to both  parties, I would suggest there are only a few options.  Option 1. we pay for any over use but what we haven't used Telus should carry forward to the next month, so on and  so forth or Telus is going to refund the unused portion of data.  Option 2, Telus calculates the total actual usage at the year end, if the customer has a plan for 100GB usage per  month and at the year end, the total ACTUAL usage goes to 1300GB, then Telus charges for the extra 100GB usage,  if the total usage is 1100GB, Telus carry forward the unused 100G to next year, so on and so forth or refund the  unused portion.  Option 3, leaving everything as in the past such that customers sometimes overuse and sometimes underuse ,  some customers constantly overuse and some customers constantly underuse and as seen from an ISP, the  average is equalized, no overuse charge will be introduced. I would say apart from the above 3 options, there can't  be another fair terms to both parties. Another most important point to consider is customers actually cannot see the real time usage figure after logging in  the account, let's assume at the last hour of the last day of the service month, the customer just finished downloading  something and overused 100KB of data that small, and Telus will provide the customer the first bucket of 50G extra  data charging $5 but after one hour, Telus will reset the usage allowance since it is the start of next service month,  therefore the customer just paid $5 more for nothing and it would be rather ridiculous for this to happen. And secondly since there is no real time usage figure to be seen by customer, everything is just a guess and if Telus  really charges the customer for an extra $5 for an overuse of only 100KB of data that tiny , then it is totally unfair to  the customer. There must be a fair rule to both parties, hope the management officer who is responsible for introducing this  change will consider all that carefully and exercise the charges in a fair way and not only benefiting Telus. ... View more

Hi, we are already able to set the IPv4 address for both WAN and LAN on our home routers. There is no option to set the IPv6 DNS address for either. If we are allowed to set one, but not the other then it can lead to unstable services and DNS leaks. ... View more

Please demonstrate some compassion before cutting the landline phone service to homes, particularly seniors, who do not have access to online services. A courtesy call is all it would take to determine the reason for not paying their bill. The emails have not been received-they missed the memo at the bottom of the last invoice, they are ill just  to name a few. We are in the middle of a world crisis, we do not need more stress. We do not all live in the virtual world-nor do we wish to. I remember a time when this was a common practice, what has changed? ... View more

As a 72 year old senior who just uses the internet for emailing, checking the weather forecast and the ski report I have never used more than 7.5 GB per month while my internet charge is based on use up to 300 GB. I am not interested in downloading movies or using the internet for other things. I rather be outdoors. I so wish there would be a different rate available for people with minimal use of the internet. Senior ... View more

Put an end to Robo Calls. For several months now I have been receiving daily Robo Calls on my home phone. The calls show up as a local number but are calls supposedly for companies such as Air Canada, WestJet, Hilton Hotels, etc. When you call the number back it belongs to a local person and they did not call your number nor do they know anything about the supposed ad that was sent from their number. These calls are a nuisance and need to be stopped! ... View more

When you have a service outage, post it. Then users do not have to waste their time waiting on hold for tech support. When I finally got through, I find out that Telus has known about the outage for 2 hours. I'm then directed to the Telus.com/outages page where I can find out about the outages but there is nothing posted. The service agent then says that it is not posted because it is so new. ... View more

Here's a suggestion for reducing scam calls. If I was able to restrict my incoming calls to a list of 1-10 Canadian area codes provided by me this would eliminate virtually all my unwanted calls. If this was feasible, the idea could be extended to allow me to add perhaps 1-10 additional phone numbers that would be accepted (eg. Uncle Charlie in Washington, DC). Scamming is causing serious damage particularly to senior citizens and our police services are having great difficulty in tracking down the scammers. Hopefully the industry can provide customers with some options that may help reduce or eliminate this problem. ... View more

Any chance of the following channels being added in the near future? Weather Network HD Time shift channels from Montreal (CBC, CTV, City, Global) Aux TV Pet Network MLB network Univision Canada RDS 2 Anyone else have any suggestions for channels they would like to see added to Optik TV? ... View more

I really appreciate having the Call Control function for my home phone.   I have read that there is a limit of 25 numbers for each of "accepted" and "blocked" call lists.   When you go past that limit and attempt to add another number, you will get the error "Looks like our system is down at the moment.  Please try again later."   Although it might seem that the last request to add another number (the 26th) did not go through, it has in fact displaced one of your other number on that list.   There is a drop down feature at the bottom of each list that allows the user to show from 10 to 100 rows of data.  This deceptively suggests that up to 100 rows, therefore 100 entries, could be in the list.   I have two suggestions to enhance this feature: 1) Increase the total list to 100. 2) Tell the user that when you attempt to add more than 100 numbers to the list, that the list is full.  And do not replace one of the other numbers in the list.   I understand that to go from 25 entries per list (50 in total) that it takes more memory.   Is there a way to allocate the memory dynamically, rather than to assign it permanently and therefore take up a set amount?   Thanks for your consideration on this matter. ... View more