Problem with xbox browser when using telustvplus

[Elfesse]

I just recently subscribed to a package deal which includes telus tv +.  I only watch tv through ''Edge'' on my xbox, or access other apps like Netflix, Disney or Prime the same way.  Unfortunately when I want to use my telus tv +, I always get an error '' Playback on this browser is not supported'', I can see the guide and everything, but each time I click to run whatever tv show from the guide list, I get that error message. 

Any clue how this can be resolved please?  Thanks in advance.

[TELUS_Support]

It sounds like you're encountering an issue with the Telus TV+ app or service when trying to watch content through your Xbox or browser. Here are some steps to help troubleshoot and resolve the issue:

1. Update Your Browser or App:

• If you're watching through a browser, ensure you're using a supported browser. Telus TV+ may not work properly on outdated browsers. Try using Google Chrome, Mozilla Firefox, or Microsoft Edge (latest version).
• If you're using the Telus TV+ app on your Xbox, check for any app updates in the Xbox store.

2. Clear Cache and Cookies:

• If you're accessing Telus TV+ through a browser, clearing the cache and cookies can help resolve playback issues. Go to the settings of your browser and clear browsing data, including cache and cookies.

3. Check Device and OS Compatibility:

• Ensure your Xbox, browser, or device meets the system requirements for Telus TV+. There may be compatibility issues if you're using older systems or apps.

4. Check Network Connection:

• A slow or unstable internet connection can also cause playback issues. Ensure your Xbox or device is properly connected to the internet and try resetting your router if needed.

5. Reinstall the App (Xbox):

• If you're using Telus TV+ on your Xbox, try uninstalling and then reinstalling the Telus TV+ app to resolve any issues with the app.

6. Use a Different Device:

• Try accessing Telus TV+ through another device, like a mobile phone, tablet, or smart TV. This will help confirm if the issue is specific to your Xbox.

If the above steps don’t resolve the issue, it might be a more specific problem with your account or the service itself. Send us a private message so we can get someone to look into this with you.