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10.2K Posts

Categories

Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

7,113 Posts

TV

Share your expertise or seek help to enhance everyone's TV experience.

10,496 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

452 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,158 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

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Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

3,482 Posts

Latest forum discussions

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Call Forwarding Variable

Hi, I am trying to activate call forward variable. I dial the *72 then get the desired number to forward to. After entering the number it gives busy tone. Doesn't matter what number I try to forward to. Tried to talk to support and they are no help (...

Timmah2 by • Organizer
  • 350 Views
  • 8 replies
  • 0 kudos

Resolved! Updated Telus app won't open

Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it.I have tried re-booting the device, deleting and re-installing th...

Misleading Security Service Sign-up and Cancellation Difficulties

They signed me up for security when i signed up for internet and tv saying it was a promotion and it would lower my overall bill. I didn't need it or want it, and i was told i never needed to use it. 2 years later i'm re-newing internet and tv and wa...

Art_H by • Neighbour
  • 311 Views
  • 5 replies
  • 0 kudos

Price Match Guaranteed Declined with No Reason

I got an iPhone 16 on a Nov 23 with EPP plan and service. On Black friday Bring-It-Back plan was lowered, so I applied for the Price Match Guarantee. It was declined with no reason given .I already submitted the form on the black friday and yesterday...

CAN-US_MEXICO plan

Hi, I'm planning a trip to US and I currently have the "Unlimited 5G+ Premium unlimited CAN-US-Mexico plan. I want to confirm, if I should keep "Mobile Networks" setting as having my Data on or off? I understand that with this plan, I should not be c...

shreeji by • Neighbour
  • 443 Views
  • 11 replies
  • 0 kudos

Security - Email notifications

Hello, I have contacted the Security 5-6 times regarding the ability to get emailed notifications for my bill. My Mobility bill comes through, but not my Security bill. The emails are the same for both accounts. Each time I call I am assured that it ...

Yan92421 by • Neighbour
  • 983 Views
  • 5 replies
  • 0 kudos

Resolved! Optik TV Android Box setting up profiles

Hi,I have 2 Telus Optik TV Android boxes (TelusTV-21T).With my first one, when the TV and box is powered up, I get a "Who is watching what" screen, where I can choose between 2 profiles that I setup. Each profile has a different profile pic.But with ...

gpi by • Organizer
  • 295 Views
  • 7 replies
  • 0 kudos

Telus took me to collections

So we updated our home security through telus with the door camera and garage camera, the door camera stopped working not even 5 days in, my wife called and complained nobody came to fix but we continued to pay our bill. Last month I got a call from ...

Optik ticks me off

Am I the only one who has no problems connecting to optik tv in their house using an iPhone or iPad but it’s hit and miss with the Telus supplied android boxes. The apple devices can be further from the Wifi router but work faithfully. Can’t go back ...

Wkmacd by • Friendly Neighbour
  • 70 Views
  • 2 replies
  • 0 kudos

Telus TV+ App / 4K Apple TV box / bad advice from Telus....now what?

I was getting conflicting information about watching 4K channels via a 4K Apple TV box since before I changed over to Telus services. I found it hard to find the information I needed on this forum and different Telus staff told me no, and also yes.I ...

LS246 by • Neighbour
  • 496 Views
  • 2 replies
  • 0 kudos
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Streaming on TELUS - February 2025

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Holiday Movies - 2024 Edition

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Streaming on TELUS - December 2024

Streaming on TELUS - December 2024 Hey everyone! Hope you're doing well and getting ready for the holiday season! December is right around the corner, and the year's almost over! Another new month mea...

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