Hello,
I have contacted the Security 5-6 times regarding the ability to get emailed notifications for my bill. My Mobility bill comes through, but not my Security bill. The emails are the same for both accounts. Each time I call I am assured that it is resolved and that the next billing cycle will include a notification. It never happens. The last time I called, I was assured that a "backend ticket" was opened in order to resolve this -- again, it hasn't been fixed. The time wasted with Customer Service is extremely frustrating not to mention the occasional service charge when it slips my mind to check my bill amount online. Does anyone have a solution that has worked for them? My next phone call will be to cancel and switch providers.
Thank you.
