Security - Email notifications

[Yan92421]

Hello,

I have contacted the Security 5-6 times regarding the ability to get emailed notifications for my bill.  My Mobility bill comes through, but not my Security bill.  The emails are the same for both accounts.  Each time I call I am assured that it is resolved and that the next billing cycle will include a notification.  It never happens.  The last time I called, I was assured that a "backend ticket" was opened in order to resolve this -- again, it hasn't been fixed.   The time wasted with Customer Service is extremely frustrating not to mention the occasional service charge when it slips my mind to check my bill amount online.  Does anyone have a solution that has worked for them?  My next phone call will be to cancel and switch providers.

Thank you.

[TELUS_Support]

Hello! Feel free to send us a private message if you'd like to discuss this further and we'll be here!

[Yan92421]

Hello, contacting you as instructed.

[Yan92421]

After 4 months my issue is still not resolved -- even when dealing with private messages.  Now the private messaging system is giving me account verification errors.  This is sooooo frustrating.

Account Verification Error
We weren't able to verify your account but you're still in line for a response.

Please return to the social channel and wait for a Representative to respond.

You have reached the limit for number of private messages that you can send for now. Please try again later.