Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Resolved! Pik TV, cannot select program on AppleTV

Even if I press the button on a program currently on, it doesn't play. Global, CBC, CTV etc, I tried them all, but it doesn't run. Other apps on my Apple TV works just fine. Only Pik TV is misbehaving.I already done re-booting, turn on/off and resett...

midorik by Neighbour
  • 6 replies
  • 2 kudos

PVR wont record.

PVR wont record. Just a short bit of completely black. Happens on different channels from time to time not all the time.

Kimmik by Organizer
  • 10 replies
  • 0 kudos

New JVC tv LT-55EC3508 Remote programming codes dont work

Just bought brand new JVC TV and Telus remote codes for JVC don't work. Seems the list is very outdated. I finally found a code that works after much research! On a different thread in the community form here a user mentioned that Jasco has taken ove...

Nickiedd by Neighbour
  • 1 replies
  • 1 kudos

Can't watch my PVR Recorded shows unless i am at home??

Ok - the last month or so we keep having issues with our boxes.....I have to keep resetting them....... On Monday I could not access any of my pvr shows at all from any of my boxes..........The next morning, my main box was frozen on the last show we...

On demand

Hi, The Amazing Race Canada finale is not on the Amazing Race Canada section. Says it has 10 Eps not 11, that's 48 hours after airing and still not available.

Andyt by Neighbour
  • 2 replies
  • 0 kudos

Crave (Legacy) Issues

I currently have Crave (Legacy) as one of my Theme packs. This is the service that provided Crave before they upgraded to their new service that includes HBO. When this first occured, I was able to still watch Crave in HD on my TV by logging in. Now,...


Wed Sept 21Hi - My Optik service did a major upgrade itself tonight - and I am wondering what the upgrades are. I can't find info anywhere on the Telus site. Any ideas? Thanks in advance!

Poor install

1. Telus knocked at my door and said they could drop my monthly costs by $100/m from Shaw. It turns out this wasn’t accurate. The difference is more like $70/m2. My land line wasn’t transferred over as promised. It was dead for several days. We have ...


Is there a way to connect to an optic PVR box wirelessly? Want to move a room around and hate all the freaking wires. Can I use an access node or something? Anyone? Please and thanks.

Mike66 by Neighbour
  • 5 replies
  • 0 kudos

Missing episode - House of the Dragon

Hi,I was using Optik TV box On Demand to access HBO/Crave content. The Third episode of House of the Dragon is missing. Episode 1,2 and 4 are there. Can that be corrected?Thanks.

Daes by Neighbour
  • 2 replies
  • 0 kudos
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