Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I had my Telus cable box connected to my Denon amp for several years. This fall, I started loosing my audio. I would turn my system on and no audio. To correct this I restarted the cable bad and audio would return. But on my next viewing session I wo...
Not sure if anyone from Telus reads these or not (sure hope so!) but I'm wondering who/how to ask that the Stingray channel "Canadiana" be brought into the lineup. It's an awesome showcase for Canadian-only music. Really missing it since our move to ...
Hi. I've got issues with some series recordings... not sure of a work around, probably setting a manual recording, though that has some issues too. I want to record the PBS series Masterpiece that airs on Sunday evenings (at 9pm on KCTS from Seattle,...
For out TV, we have a Telus set-top box IPV 6015 and Slimline_2 controller. We feed our audio from the set-top box "Audio Out" connectors directly to our audio amplifier and speakers. We have always used the TV remote to Mute and adjust volume. When ...
I have noticed ongoing, periodic (every 1-2 minutes) very short audio dropouts or glitches on both live and recorded content, at this point I think it is only happening on CTV, but haven't done an exhaustive survey of all channels. Has anyone else no...
I'd like to subscribe to Disney+ .I see there is a Disney channel available on Telus OpticTV but is it the same as Disney+ ?
What time is WW84 premiering today? It's Dec 25 and all I see is the trailer searching "on demand" and going to channel 415.
If anyone can help, it would be much appreciated. I do pvr searches for upcoming NFL games on optik tv. Keying in NFL brings me to a series of files covering pre-game, postgame, etc. One of them used to contain a written list of all upcoming games in...
The Slimline2 remote turns the tv and the box off and on, but when I press the OK button at the green screen (to watch TV) the screen goes black. The TV is still on.
After much hunting, I've found a remote code that will work...to a point. I am now able to turn off and on the TV. Unable to do anything else though, as the TV and Optik buttons are the only two that work. What am I missing?
