Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 110 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 6 kudos

Optik TV from a browser sucks big-time.

Long-time Telus user here: When you fire up a browser (Chrome on MacOS Monterey for me - but it has been going on for a while now) the experience is really, really, really BAD. Firstly, just opening up the page gives an error "Something unexpected ha...

thewils by Just Moved In
  • 3 replies
  • 0 kudos

Missing Episodes

Hello, The most recent episodes of Naked and Afraid XL seem to be missing for viewing On Demand. Thank you

Geli18 by Just Moved In
  • 1 replies
  • 0 kudos

Missing episode

On Demand is missing season 6 episode 23 (part 1 of the series finale) of Fresh Prince of Bel-Air. I tried using the chat to report it but the chat is down for home services. The phone number the chat said to use just rings busy. I'd really like to w...

Hohmnj1 by Just Moved In
  • 3 replies
  • 1 kudos

Cannot watch Telus Optic TV on a Computer

After signing in to Telus Optic (in BC) on my Macbook and selecting a channel the content is shown but is frozen. (Tonight it happened when I wanted to watch a baseball game on channel 911.) If it were a video it is though it is stuck on a single fra...

Cancelling a Telus Home Service Contract Before Installation

Hello, A Sales Agent earlier roamed around my neighborhood for signups and promised that the discounts will be applied in my bill including the 25% multi home discount if I signed up for 2 year TV/Internet contract which I did. He said the bill will ...

Voice Remote which works with Optik?

Wondering if there is any voice remote which will work with Optik? I know Bluesky uses an XR11, but don't know if this (or any other voice remote) will work with Optik. Of note, I do not (and as a cyber security guy, will not) use Alexa or Google Ass...


I can see that you have already been asked this question numerous times but; Telus seems to be avoiding giving any form of an answer. When is Telus going to offer MeTV to there channel line up in Alberta. It is one of the better stations out there, a...

Buzzbee by Just Moved In
  • 2 replies
  • 0 kudos
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