Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 56548 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 42488 Views
  • 43 replies
  • 7 kudos

Succession Finale

The Succession finale episode is missing fromCrave in English but it’s available in French. It’s also available when I log into Crave separately. No one else is having this problem???

tojolaw by Neighbour
  • 1578 Views
  • 1 replies
  • 0 kudos

OPTIK TV

FINALLY telus contractor put in FIBRE....painful to watch!Telus tech put in the latest ONT and it came with the BOOST WIFI6 ...tossed to the side since it has limited function and IS NOT NEEDED for Telus Android TV box. ASUS router Multicasts faster....

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Team Member
  • 42488 Views
  • 43 replies
  • 7 kudos

"Free TV"

I find it pretty sad that all these fancy offers for free stuff are only available if you havn't had those services for 6 months. I've been a loyal customer for 14+ years and they can't even give a girl a TV! I guess I don't need Optik tv. I'll stick...

raeb by Neighbour
  • 1141 Views
  • 1 replies
  • 0 kudos

Disappearing series recordings - Digital Box

Hi @Optik-Kate So I have noticed some previously set series recordings are disappearing from my 'Recording Schedule'.I had several 'series recordings' set which were recording previously aired programs on several different channels. They were working...

MrSL by Leader
  • 4868 Views
  • 11 replies
  • 1 kudos

Latest Telus TV+ for Apple TV update is terrible

After the latest update (may 31 2023) I no longer have my channels on the home screen. I have to go to Live TV and scroll through everything. What is with this app anyway? Audio goes out of sync, channels dissappear and don't reappear until you reboo...

CGBG by Organizer
  • 2177 Views
  • 2 replies
  • 0 kudos

Resolved! TV user interface shortcomings

Having just installed a Telus TV box, I'm startled at how bad the user interface is. Some of these concerns have been raised by others already, but here's my list of issues:- I can't change the startup screen to take me directly to live TV; I'm faced...

WesJD by Neighbour
  • 4915 Views
  • 6 replies
  • 4 kudos

Suggestions for improvement

Switched recently but passed 30days so I am commited at this point. Will be saving considerable money compared to Shaw. My concerns echo a lot of the folks here, but am starting to get used to it.Noticed that we can now go back in the guide a watch a...

Dioptase by Friendly Neighbour
  • 12679 Views
  • 16 replies
  • 6 kudos

Optik TelusTV+ TV Guide - New or Repeat?

Why doesn't the guide show if a program is new or repeat on the listings? Even selecting (clicking the ok button) on the show in the guide and then selecting the + it only shows original air date... Sports often show multiple recordings of the same e...

MrSL by Leader
  • 1672 Views
  • 2 replies
  • 1 kudos
Friendliest neighbours