Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
On a periodic basis, we are receiving a "Service Unavailable" message on channel 804. See the picture below:This happens at least once or twice a day for about 10-15 each time. Has anyone else experienced this? Yesterday I had a frustrating call with...
I purchased NHL center ice and the games aren't posted on the channels more than a day ahead. There is a game I want to record for Friday because I'll be at work.My previous provider had games posted weeks in advance on their center ice channels.Is t...
We have been seeing and increase in the frequency of our optik tv and our internet connection "freezing" this started several months ago and was happening every two weeks or so. This "freezing" now happens daily, even though i have been restarting an...
Does NHL on optik(channel 910) lead to free NHL games commentated by professional national networks?
Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...
Getting caught up on some of my favorite shows and to my surprise TV on Demand content for past seasons is gone. Good example is Blue Bloods where there was 12 Seasons in TV on Demand. Now there is ZERO with Season 13 starting tomorrow on Friday Oct ...
I’m having an issue using Optik TV app with Apple TV for last couple days, the picture freezes and the audio keeps playing and the video speeds up to catch up with audio, I have been using the same set up for the last 1.5 years no issues! Any ideas o...
I have just signed on to access Acorn TV and am experiencing difficulties using the site. I would like to be able create a watchlist. While I know I can “click the heart” to add to add it to a watchlist I can see no way to access it. It is a cumberso...
The app hasn't worked on my Google Pixel 6 for the last few days. I get an error message "Playback error 444901". I have tried deleting the app, power cycling my phone and reinstalling the app several times. I use the app a lot more than the average ...
Why are there so many old shows that are shown over and over again, year after year? How many different channels can they show Republic of Doyle on? how many years can you watch ice Road truckers and Yukon gold in an endless loop? Pretty soon one won...
