Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
My Optik TV doesn’t like hockey on CBC. The picture freezes constantly and the sound is terrible. If I switch to Sportsnet it works perfectly. Soccer on FOX does the same, my picture froze but the sound kept pace with the game.Recorded programs have ...
Which extenders are compatible for Telus IPV5050? I've tried a couple different ones with no luck.
Just a quick question based on curiosity. When recording a TV show, does that recording get saved on a local PVR hard drive, or is the recording done over the Telus network and stored on a Telus Server (ie. cloud based)?
Is S6 EP4 - EP6 were free to watch or they're for purchase from airing date? I am not sure if it was just a glitch but it did show they're free to watch until end of June but today they're now showing subscription required.
Optik works great on Chrome only. Spent a lot of time trying to get Edge to work but so far it hasn't. CORS policy error, tried Extensions to eliminate that, disabled Virus and Firewall and VPN all to no avail. Removed and reinstalled Edge but still ...
Our internet has been down all day, it says that it is connected but nothing it working.
While actively watching content the box will revert to a green screen approx. every 15 minutes and we have to click it off, this seems to be a new phenomenon as I don't recall this ever happening before. I tried looking in menus to see if there was s...
It’s happening while watching live tv as well as recordings. Very frustrating. Solutions? Do I need newer equipment? My pvr is not that far away from the router/modem.
Recently various items have disappeared from my continue watching list. Search doesn't find them (or only the French version). I can drill down and find them in TV on Demand. One example would be Yellowjackets. I've noticed the same for various Crave...
Can anyone tell me why I can’t seem to get the Optik app to work on my iPad? I’ve tried all the usual things. I keep getting this:
