Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos


Is there a way to connect to an optic PVR box wirelessly? Want to move a room around and hate all the freaking wires. Can I use an access node or something? Anyone? Please and thanks.

Mike66 by Just Moved In
  • 5 replies
  • 0 kudos

Missing episode - House of the Dragon

Hi,I was using Optik TV box On Demand to access HBO/Crave content. The Third episode of House of the Dragon is missing. Episode 1,2 and 4 are there. Can that be corrected?Thanks.

Daes by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Recordings unavailable; modem & box reset unsuccessful

Recordings unavailable on both Optik tv boxes. Reset both modem and TV boxes per Telus.com instructions but recordings still unavailable. TV’s connected to wifi and we can watch TV. Chat support useless because virtual assistant didn’t understand exp...

Change sort order of recordings

Hello;Wondering if anyone has a way to change the order in which recorded programs are displayed. For example, if I have 60 shows of a series recorded, is there a way to reverse the default (newest at the top) and have the oldest at the top? TIARick

Grindel by Neighbour
  • 2 replies
  • 0 kudos

Optik Tv - using a second hand tv box

Hi all, can anyone confirm if I can buy a secondhand tv box i.e. from kijiji, and hook it up to my Optik tv account? Hoping to avoid renting another tv box from them and I’ve been told both yes and no by Telus when I contacted them. Just seeing if an...

emmawade by Organizer
  • 3 replies
  • 0 kudos

I think my Optik TV boxes are seriously on something….

“Recording not available. Make sure this digital box & the PVR are connected to the network”….if it’s not available, why am I watching it then? Lol honestly, alerts like this one really grind my gears to the next level. This has happened 5 times with...

emmawade by Organizer
  • 2 replies
  • 0 kudos

TV On Demand not Updating

Do you know why Young and Restless episodes have not updated for over a week now?

CarrRes by Just Moved In
  • 0 replies
  • 0 kudos

Mysterious charges

I keep getting charges on my account for rentals that my wife and I never did! There is no possible way my children even know my password and the stuff being rented is nothing anyone would watch! I'm very concerned about the security of my account an...

No sound

This has been happening for a few months, numerous times a week. I will turn on the TV and there will be no sound when trying to watch cable. I have to completely reset the box each time. Since Telus will charge if it is a problem on my end I am wond...

Recording using app

When setting PVR to record using the app on my iPad the PVR does not record. I have checked scheduled recordings on the app which shows the program is scheduled but when I go to watch there is no recording. Any advice?Bruce

BGorle by Organizer
  • 2 replies
  • 0 kudos
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