Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 116 replies
  • 4 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

TELUS Home Assistant - Optik Devices OFFLINE

I want to use my Google Home device to issue voice commands to my Optik TV boxes.I have successfully installed the TELUS Home Assistant in my Google Home device’s app on my iPhone.All my TELUS devices are detected. However, all my TELUS devices show ...

GALAN by Neighbour
  • 4 replies
  • 0 kudos

Resolved! Will wifi booster work with optic tv box distance from main pvr unit?

Hi there, was wanting to know if wifi booster will help with getting a better signal between my pvr and the optic box that has poor signal to the pvr or is wifi booster strictly for other devices added to my network such as cell phones and things? Si...

KMan by Neighbour
  • 3 replies
  • 0 kudos

Scheduling- Can someone explain to me...

Why, on the Golf Channel, there is supposed to be "Live from the US Open" (not on the schedule, but if I wasnt in Canada), but here in Canada all we are getting is a bunch of re-runs of junk programming.Its infuriating. Theres no reason I can see for...

Hogan by Organizer
  • 2 replies
  • 0 kudos

TELUS TV "Update"?

Seems like I'm seeing a lot of lag now, especially on start-up. Used to be just on Stingray music channels but not seems that I'm seeing a lot more of that spinner. Also, seems like every time I press a button on the remote, the sound cuts out.

(Attempting to) Change Theme Packs

Why is dealing with Telus so exasperating? I have to say that Shaw Direct was a much better experience when dealing with issues. So I was able to finally "renew" my "contract" for my multitude of home services. Now I want to change a theme pack. Of c...

Certain Channels freeze

My Optik TV doesn’t like hockey on CBC. The picture freezes constantly and the sound is terrible. If I switch to Sportsnet it works perfectly. Soccer on FOX does the same, my picture froze but the sound kept pace with the game.Recorded programs have ...

Davep1111 by Just Moved In
  • 1 replies
  • 0 kudos

IR extender for IPV5050

Which extenders are compatible for Telus IPV5050? I've tried a couple different ones with no luck.

CW65 by Just Moved In
  • 1 replies
  • 0 kudos

Optik TV PVR recording location

Just a quick question based on curiosity. When recording a TV show, does that recording get saved on a local PVR hard drive, or is the recording done over the Telus network and stored on a Telus Server (ie. cloud based)?

Better Call Saul S6 EP4-EP6 no longer free?

Is S6 EP4 - EP6 were free to watch or they're for purchase from airing date? I am not sure if it was just a glitch but it did show they're free to watch until end of June but today they're now showing subscription required.

x242833 by Just Moved In
  • 1 replies
  • 0 kudos
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