Has anyone encountered "Error_code_player_P210" in Optik TV channels?
This error code presents itself only before 9:30am and for channels 127, 131, 133, 135, 137, and 143. These are mainly major American network channels out of Seattle.
The oddity is that after 9:30am, the channels work.
I have talked to technical support (4x) indicating that this has to be a software bug because it is time stamped. They have said they have talked to the "back office" and that it should be resolved. Nope. Rebooting the router and modem and digital player box do not do anything. I have done this many times. The error code still shows.
Any insight to this would be helpful.
Hello, thanks for flagging! This error is normally resolved with rebooting the STB (Power off STB, unplug power source, replug in after a min). We've also seen this error occur when users are rapidly changing channels. @SL2323 , not sure if that might help?
We also have a firmware update coming soon to try to address this error in general. I will update this thread once that update is released! Thank you for your patience while we work on developing a fix for this error.
Hello @Optik-Kate, Yes, power off and and on does resolve the issue though not 100% of the time. Sometimes the error does occur on other channels but is resolved switching to another channel then switching back. For the channels citied on this ticket, the error does not resolve itself when channels are changed and then switching back to the channels at issues.
I guess the only thing at this time is to wait until the firmware is updated. Hopefully this is soon so the P210 error is resolved.
Hi @SL2323 Thanks for investigating further! We suspect it has something to do with the fact that some of these channels have surround audio track (AC3), which I think can explain the timestamped error. If specific content on a certain channel uses AC3, it will result in playback failure when bluetooth audio is connected.