Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hello,When I use the Optik TV App on my iPhone, I can log in with myTelus and filter by "my subscribed channels", and it plays fine. When I try to access it on my tv, it does not show up on the guide, and channel 313 gives me a popup, saying I am not...
I've noticed lately that a few, definitely not all, shows that I have set to record first run only on the PVR are recording re-runs randomly and inconsistently. The air dates on the shows are well in the past (years back) but somehow the PVR is consi...
I asked a question on this forum the other day. The topic was PVR needs a daily reboot or recordings are not available. And someone named FuzzyLogic appears to have answered it. But when I try to access that answer by clicking on the topic, I get a w...
There's three Optik boxes in the house, a PVR and two "remotes". The PVR is connected via Ethernet, the other two boxes are connected wirelessly. For about a year, everything has been working perfectly. But starting about three weeks ago, the recordi...
I'm only watching two of my 6-packs. How can I save money?
I just purchased a VIP5602W wireless 4k box used. It setup just fine, but will not show all the channels I'm subscribed to. Any thoughts? Thx.
The new episode for Rick and Morty (season 5 episode is missing from the on demand. All other episodes came out right after the episode aired, but this one hasn't been added in almost a week.
Hey all, question regarding one of the Premium Theme Packs. When reviewing the Premium theme packs HERE , I only see a premium sports pack of "Sportsnet World Pack". However, when scrolling to the bottom of the page and reviewing the Channel Selectio...
Recordings are on the PVR boxes but show as unavailable on the satellite TV boxes. Rebooted all components but no change and the Link LED is illuminated.
I just recently moved and had my telus boxes set up by a technician, my recordings that were on the PVR from my previous home will not play, the timer moves but the screen is black.When I unplugged and reset my PVR box it came up with a message that ...
