Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hello, I have a two core channels 119 and 121 but I am unable to view our two channels live. I can see the home symbol appears with diagonal line through it. When selected, we see the message. This program can only be viewed on your TELUS home intern...
The latest episode (#4) of “and just like that” came out on Thursday (July 6) but is still not available on Crave!! The other three episodes were released with no issues….what’s going on with this latest episode???
Is the new digital box also serves as cloud PVR? It does not record as I press record. Thanks
When watching a pvr’d program I use to be able to fast forward / rewind at 1,2,3,4 speeds. Now I can only skip 30 sec or go back by 10Sec. I can also hold down the “wheel” and it fast forwards/rewinds but you cannot see the feed move. So you have to ...
Our pvr was setup to record The Voice Season 23 on CTV, but it didn’t record the last 5 episodes & they aren’t on Video on demand or CTV on demand. How can we watch these episodes?
I've been upset here with the high data usage that is being reported since I had the PureFiber installed into my house. My data usage has come close to reaching the soft cap before I start getting over usage charges. I'm not a heavy internet user so ...
I have 167 episodes of a tv show recorded with TELUS tv+. Want to erase them. I can’t see a way to erase the entire series. Looks like I need to erase individually? None of the old Optik instructions work - the menu options they list aren’t available...
When I try to PVR it is telling me to add recordings to my telus subscription?? Pvr worker yesterday. I have to pay for this feature now?!? Series recordings don’t even work. Lots of errors and slow. Seems like a money grab.
This has happened a few times on different channels. Not sure if its a bug or these channels actually had issues… see below“We’ve encountered an issue. If the problem appears on all channels please reboot your telus box or mobile device & try again.E...
I think this question has been asked in the past but I have not noted any recent replies. Is Telus close to implementing the technology that will allow us to view PVR recordings from our laptop, iPhone etc.?
