Optik TV
Forum discussion about TELUS Optik TV Home Services devices, equipment, and solutions.
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4K Firmware Update in Dec 2019 causing blank screens?

I had a Telus Technician visit in December 2019, and he coordinated a firmware update to all my 4K Optik TV boxes. Since then, the box hooked up to my 2015 Samsung JS8500 seems to have the picture go blank/black after the TV is off for a couple hours...

AWDSOME by Just Moved In
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PVR recording not playable

Two scenrios: 1. Set up recording of one hour show. Started playback a couple of days later, show went halfway through, screen turned black. Still said there was 25 minutes of show remaining in the timer at the bottom of the screen. Was able to watch...

Ev by Neighbour
  • 6 replies
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Chopped out audio

I see our old Nemesis is back in Prince George. Missing chunks of Audio specifically on Channel 104. Same problem happened a little over a year ago and it took Telus almost 8 months to rectify it then. I hope they are a little more serious about reso...

Resolved! Missing On Demand

From CityTV The Lincoln Rhyme: Bone Hunter is missing Episode 5. I don’t really want to watch the new episode 6 missing an episode.When can this be updated?

kkip by Just Moved In
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Telus home assistant

Went through the setup procedure numerous times. I have successfully linked Telus assistant to google home. No tv boxes show up. Can anyone help with this issue.

Rigpig__4 by Just Moved In
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Optik TV App - No Record Option

Hello,Recently the option to record or schedule a series has completely disappeared from my Telus Optik iOS app. Seriously annoying. Any solutions out there? It’s as if the ability to record was removed from the app...

Please get TLN back

Is there way TLN can be brought back to Optik TV? Thank you

ARD by Just Moved In
  • 3 replies
  • 1 kudos

Cannot bypass Telus screen

When I turn on my TV now, despite choosing not to display the homescreen in the options menu, Telus messaging continues to fill the page (record your favourite shows, automatically record every episode etc.). Because I am unable to bypass this screen...

Tron1200 by Neighbour
  • 3 replies
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Back Button Problem

I use the back button with 5 previous channel menu I click back button - select channelI click back button - menu slides straight up out the top of the tvI click back button - nothing happensI click back button - menu reappears readyrinse and repeatr...

Reggie by Connector
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Apps on optik tv shuttiong down lately

Both my Netflix and Youtube apps have been shutting down lately. The Netflix app reboots the box when it shuts down and The Youtube app just goes to the last channel viewed when it crashes. Has there been a firmware update lately? Anyone else have th...