Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 56569 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 42519 Views
  • 43 replies
  • 7 kudos

After moving to a new address recordings do not play anymore

Hello all, Everything was working as expected after moving our services to our new place. I carried the equipment with me and had no issues with my 4K PVR (UIW8001). One day Telus removed my old address from my account profile, as I was still seeing ...

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gcamargo by Friendly Neighbour
  • 1514 Views
  • 1 replies
  • 0 kudos

TELUS 4K Content

So, what is the state of TElus 4K content at this point. Asking this because a week ago I had access to Travel XP 4K, Love and Nature 4K, NASA 4K, Revel and Inultra, and today July 14th I have zero access to these channels. Hello all, I'm using the 4...

gcamargo by Friendly Neighbour
  • 1803 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrade to optic 4K tv box and now my Apple TV box doesn't work

I recently upgraded my telus optic tv to a 4K only because Netflix won't be supported anymore. I've completed installing the box and paring the remote but now my Apple TV won't work. If I plug the ethernet cable directly into the Apple box I can watc...

glennao1 by Neighbour
  • 3503 Views
  • 5 replies
  • 0 kudos

Telus TV plus user has no rights

Hello, I recently renewed my service agreement and my TV plan was changed to a grandfathered plan. Ever since then, I have been unable to watch on the Telus TV Plus app. I was told that my grandfathered plan does not support the Telus TV Plus app and...

Resolved! Recordings Show Asset Expired

Something new over the last week: We've been receiving the following on some recordings:Asset ExpiredYour rental has expired or this program is not included in your subscription. Please repurchase the rental or subscribe tothe content by visiting tel...

grimmt1 by Organizer
  • 2152 Views
  • 2 replies
  • 0 kudos

loosing all my recordings

hi,it is the third time when I reboot my optik TV or it reboots on its own I lose all my recordings. Anyone else this happened? Thanks

Core channels 119 & 121 unavailable to view

Hello, I have a two core channels 119 and 121 but I am unable to view our two channels live. I can see the home symbol appears with diagonal line through it. When selected, we see the message. This program can only be viewed on your TELUS home intern...

Crave episodes not uploaded

The latest episode (#4) of “and just like that” came out on Thursday (July 6) but is still not available on Crave!! The other three episodes were released with no issues….what’s going on with this latest episode???

Resolved! New Digital Box

Is the new digital box also serves as cloud PVR? It does not record as I press record. Thanks

xmldba by Organizer
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  • 10 replies
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Resolved! New Optik Andriod tv box - Need Fast forward/Rewind & skip ahead on guide….

When watching a pvr’d program I use to be able to fast forward / rewind at 1,2,3,4 speeds. Now I can only skip 30 sec or go back by 10Sec. I can also hold down the “wheel” and it fast forwards/rewinds but you cannot see the feed move. So you have to ...

Rh555 by Friendly Neighbour
  • 3750 Views
  • 2 replies
  • 2 kudos
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