Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
So i started recording a series and it would record all of the episodes throughtout the day/week that i didnt have recorded. Now it only records the new episodes when before it recorded new/old. Is their any way to fix this?
When I click the “prev” button - I can view my 4 previous channels. Previously when I scrolled over each of the channel it would show a live feed of that channel or show what is on. Now it just shows the channel logo but no live feed. Live feed was v...
I have been trying to change my Legacy You Pick 8, to You Pick 15. I figure that since it's showing as an option, I should be able to do it. I pick what I want, click Continue, and keep getting an error message. "Looks like something went wrong, plea...
I’ve just switched to the new telus optik tv digital boxes. Pvr’ing works for individual shows/programs. If i try to set up a “series recording” i get the error “Series recordings can’t be set”. I’ve tried this with multiple shows & channels same iss...
why do my pvr scheduled shows record something else, go to the guide to check and sure enough another show is recording, had a couple this last weekend and the odd taping stopped and kept repeating the last bit every second, like a vinyl record skipp...
I mostly watch Knowledge, CBC, MeTV and CTV. How do I find out which TV packages include these in my area?
Hello. My second tv has original digital box that I think is from around when Optik TV first started. It's currently not working. All the lights are on, but nothing happens. I unplug it for a while to initiate a restart, same thing. The lights immedi...
So, this is ANOTHER frustrating issue.I called into technical support today about another problem with Scheduled Recordings.I went in to play a recording tonight and they are all gone. Deleted. As well as All scheduled recordings.The whole thing has ...
I have a consistent issue, every few days when I start watching my optik 4k android box, I will often tune to sportsnet 4k or tsn 4k channels and the box eventually seems to be overwhelmed and I have to reboot the box or the 4k feeds will constantly ...
We are new subscribers to Telus Optik TV and have two locations: one in the Cariboo and one in Metro Vancouver. When watching local TV news (i.e. Global news) some of the ads are for Kamloops businesses which makes no sense for our location in Metro ...
