Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 118 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Missing on demand episode for The Resort

@AmyjPlease note the season finale for The Resort has not been added to Optik on demand. Details below:Show name: The ResortSeason 1Episode 8September 1, 2022Showcase

Internet 25 account speed increased?

I have had the internet 25 account for about 18 months on Telus fibre to my house (internet 16 on Telus VDSL before that). Until now I was getting about 28 Mbit/sec download rate and 28 to 56 Mbit upload rate. My account is supposed to be good for 25...

frankw by Organizer
  • 2 replies
  • 0 kudos

Resolved! Missing episodes

When will season 6 episode 6 of station 19 be on demand?Also, greys anatomy season 19, episode 6 ? I just switched to telus and lost all my recorded shows. Does it usually have a delay on getting shows from a few days ago on demand?

Telus TV+

Received email to update Telus Optic TV app to Telus TV+, now I cannot watch anything from On Demand or from my pvr. Whereas last night I could on the previous version of this app. I'm so upset as I'm in the US for 2 months and enjoy being able to ke...

new 4k pvr with my fiber connection.

Ok so I just got fiber put in yesterday and as a little bonus cause I have to put the router in my office and the PVR has to stay connected at all times I now have a receiver in my office. my monitor has a second HDMI but no speakers of course. But I...

Star Trek: Prodigy missing episodes

Show name: Prodigy- Season: 1- Episode number: 12 (though it’s the 11th listed as the first two episodes aired as a single one)- Date of airing: November 3rd- Channel name: Crave

Fiber install in my area

Just wanted to ask if this is standard? See the attached pictures. Just wanted to thank you for the work and completely frozen shut garage door today. Looking forward to your perpetual never ending circus in front of my house and in my neighborhood. ...

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p90 by Just Moved In
  • 3 replies
  • 0 kudos


Why hasn’t there been any recent uploads of the new Goldrush Season 13? Last episode was Oct 14th.

Brad100 by Just Moved In
  • 2 replies
  • 0 kudos

PVR programs sometimes

Some of my programs will record properly. Some will record half the program, even though it looks as though it programmed the whole hour. Others look like they are programmed, but I get an unavailable message when I try to play them back. Plugging an...

Cannot "Manage" Optik TV or Home Phone?

For the last week I have been unable to access Optik TV via MyTeuls account? When I attempt to "Manage" my Optik TV I get an error message. "Looks like something went wrong. Please try again." I have tried to access this feature from Windows (Firefox...

Rick81 by Coach
  • 4 replies
  • 0 kudos
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