Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Poor TV Service

What's up with the poor tv connection and inadequate follow up? I moved into my own home back in August. Found out the neighborhood isn't setup for high-speed so had to settle for old copper. This forced me to lower my service. Since moving in, I've ...

batty49 by Just Moved In
  • 1 replies
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Crave +

I have the Crave + Movies + HBO package. Wondering why a number of movies still appear to cost $$$? For instance, I see that Crave recently added the entire James Bond collection. Yet when I try to watch one, there appears to be a charge to do so. Di...

Axeman21 by Just Moved In
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Resolved! PVR recordings not accessible on mobile devices

I notice from my own personal experience and from previous posts that PVR recordings are not accessible on mobile devices unless it is VOD recorded programs. Why would a company like Telus not offer something that, in my opinion, is a fairly basic a ...

Resolved! Yellow and green lights flashing from the back of Optik box 24/7

Why does the yellow and green lights on either side of cable from modem flash (very brightly) 24/7, whether the box is on or not. The link light is always on as well. Everything works, but since the box is in a room where people sleep it is very dist...

DebS6 by Neighbour
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Resolved! Slimline 2 Remote won't power on/off both box and TV

Hi there, I have been trying to configure my remote to power on and off both the TV and Optik TV Box at the same time. I am using a Sony Bravia X900H TV and have configured the remote using code 1466.Afterwards I also tried setting the remote to use ...

VIP5602WT can’t handshake with my 4K TV since 3.5.36378.6237

Since the most recent software update, my VIP5602WT will not properly handshake with my 4K HDMI 2.0 HDR TV if the TV has just been turned on or if the TV’s inputs have changed. I just see “snow” at 4:3 ratio. To resolve, I have to have the TV on and ...

TechRider by Friendly Neighbour
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TV without Optik?

The Optik cable runs past us on the other side of the street and the old conduit to our house under the street has been pinched by construction in the street so Telus cannot replace the old analog line with fibre. Is TV service possible without Optik...

HowMy by Just Moved In
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Resolved! Network Choices

Why can't Telus offer more channel/Networks?Like MEtv......

CindyB by Just Moved In
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Resolved! Flash Player Discontinued

Hello ... I logged on to Optik TV today ... for the first time in a while. When I selected a program to watch I got a message that "Flash Player is required to play this content". Flash player is being discontinued effective Dec 31 2020 and Flash Pla...

eddy3216 by Helpful Neighbour
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SWAT - Global missing episode

Season 4 episode 1 is missing off Demand. Can this get fixed so I can watch the second part and before new episodes come out

kkip by Just Moved In
  • 0 replies
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