Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I have a personal NETFLIX account that works on my computer and did for years on my TV. Now the TV says "Available on Optik 4K digital boxes". Does this mean I can no longer watch NETFLIX on my TV?
Hi @Optik-Kate It appears that the post padding for sports on live streaming sport events running for the first time which increased recording length by 60 minutes no longer works? My recordings this weekend on the Golf Channel for the LPGA golf tour...
I have recently upgraded to the new Telus TV+ service. I was sent a single Google digital box, which I don’t need, since the TVs in my household have an AppleTV attached to them. Is there a way I can send the Google box back to Telus? Calling support...
My kids are always sneaking onto YouTube. I tried "disabling" but all they have to do is click the app and re-enable it and it's back up and running withing moments. My children do not need unfettered access to the cess pool of the internet. How do I...
The logo for channel 143 still shows The CW. This channel is now an independent channel. Confusing when looking for a program on the CW.
I am having a heck of a time trying to keep the TV settings. TV tends to turn off by itself at inconsisten intervals; closed caption comes on and goes off frequently. This morning I tried to turn the TV on but when i powered up the set top box the TV...
My remote just stopped working so I changed the batteries. Put the remote down for 1/2 hr and when I picked it up it was hot to the touch around the battery compartment. I removed the batteries, and they were red hot, so hot I burnt my hand on them. ...
Telus recently published The Traitors, Australia, Season 2 on Crave. Episode 9 is missing. The season is 9 episodes. 8 are showing and the final episode (9) is missing.
The Colbert Show is finally back on the air but it's not on until 12:00 AM now which sucks. Other than recording the show and watching it the next day which also sucks, is there a way to watch it early with some sort of TIME SHIFT from a channel from...
Just wondering why the show “Last Week Tonight with John Oliver” is not showing up in the guide. It should be on Sundays at 11 PM. I would like to record this show as the newest episode is not showing up in the On Demand section either.
