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TurnyTurnz
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Joined 3 years ago
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Re: Recordings and scheduled recordings cleared from all 3 profiles
I feel for you. It's happened to me once again since. Both times I spoke to tech support, heard back once after each time that back end support was reviewing and called loyalty both times after to reduce a bit of the frustration because in the end nothing could be done. Wife and I are now in the habit of keeping a written record of what shows we're recording in case it clears again.6.5KViews0likes0CommentsRe: Recordings and scheduled recordings cleared from all 3 profiles
Unfortunately I have the cloud PVR and so there's nothing I can power cycle. I've checked all 4 of my Google TV devices, the android app, and from the telustvplus.com website. I can make new recording and add stuff to the schedule but nothing that existed prior to 8pm last night is there.7.3KViews0likes0CommentsRe: Recordings and scheduled recordings cleared from all 3 profiles
I hadn't reached out yet. I was kind of hoping when I woke up something might have magically have corrected itself. I use the cloud PVR service with my Google TVs. (I don't use the one Telus box because the one week I had it, it lagged way slower than my Google TVs). I haven't made any changes to my service in the past two months. I'll reach out via chat shortly.7.3KViews0likes2CommentsRecordings and scheduled recordings cleared from all 3 profiles
My wife is incredibly frustrated and I'm feeling at a loss. All of our recordings and scheduled recordings disappeared. We saw our shows, went back to the guide, and back to recordings and it all was gone. I checked from multiple devices and both screens are completely empty on all profiles.7.5KViews0likes9Comments