08-19-2023 11:59 PM
I just switched to Telus from Shaw and received the new version of the Telus 4K boxes yesterday. I now realize that although you have unlimited recording space, they delete after 45 days. It is pretty much guaranteed that for many people, this will render the cloud service as useless. We PVR all television shows that we watch, including a series that airs 5 days a week. Based on what we record, this would mean for us that there would be many times where we would have no chance of catching up before they delete. As much as I love the new Android based system, I'm seriously debating whether I should request the last generation 4K box or head back to Shaw under the 30 days satisfaction guarantee. Does Telus have any plans to increase this in the immediate future?
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08-21-2023 12:52 PM
08-20-2023 07:28 AM
Telus hasn’t announced a timetable. You could add your request to the suggestions section.
08-21-2023 12:52 PM
08-22-2023 11:00 AM
08-23-2023 01:09 PM
Hi @Q4W , we are working on extending the storage duration from 45 to 90 days in the near future. We also have plans to extend beyond the 90 days in the future.