TELUS TV+ app records to cloud but I have a PVR

[xray]

I have a PVR and for a month now when I add or update a recording using the TV+ app it doesn't show up on the PVR. The app says it's recording and when it's done it shows up in the list of recorded shows on the app but not on the PVR. All the recorded shows initiated from the PVR show up on the app but not the other way around. It's it possible that my account is messed up now and the app initiated recordings are somewhere on the cloud instead?

[TELUS_Support]

Hi @xray, what kind of troubleshooting steps have you taken so far?

[xray]

I have reinstalled the app. I have rebooted the PVR.

There is nothing wrong with the PVR as everything works as it should for all recordings set on my VIP boxes. All those recordings show up on the app and on the browser interface.

The problem is any recording set from the app or browser interface only show up on the app and the browser interface. The information about the recording is out there somewhere since it's visible on multiple platforms for the TV+ app. It just doesn't end up on my PVR.

This issue started about a month ago. It was working for many years prior to that.

[xray]

As a test I initiated a recording of SportsCentre from the app on my phone. I can see it in the browser on my laptop. But I don't see the recording on my VIP boxes. If I wait for a while (a day maybe) it disappears on it's own from the the app/browser.

[TELUS_Support]

Thanks @xray - I am checking with the dev team what the reason could be

[xray]

The issue seems to be intermittent. I set 3 different recordings from the app today and 1 of them showed up on the PVR.

[TELUS_Support]

Gotcha. Send us a private message so we can gather your info for our dev team, they'd like to investigate. Thanks!

[xray]

I'm not sure if something was done with my account but both recordings set from the app today worked.

[dru · Accepted solution]

I'm not 100% sure myself, but we passed a bulk list of account info to the product/Dev teams to action so it's entirely possible.

[xray]

All testing passed today. Added 2, changed settings and cancel/delete are all working now. Thank you and the dev team. Hopefully they addressed the root cause so the problem doesn't reoccur.