Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
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NCIS Hawaii on demand

This program seems to have disappeared from my On Demand selections? And on the web site, only the first 4 episodes are available. Is this a case where a show has been moved to Netflix or something?

Amazing Race season 8 episode 5

How come Season 8 episode 5 is not “On Demand”? It goes from episode 1-4 and then 6-7. Anyone know? Thank you.

jannab19 by Just Moved In
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  • 1 replies
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Cannot record MUCH channel 557

When I try to record something on this channel it says "THIS PROGRAM CANNOT BE RECORDED". Any other channel I have tried to record works fine.

Missing episodes WWE Rivals

HiYou are missing 3 A&E WWE rivals on on demand. They have already aired. Our pvr was not working, so we are unable to watch them until they are on there.

elemarie by Just Moved In
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Missing Episode

Hello. I'm watching the 2022 season of Love Island USA through the Optik TV app. Episode 15 is missing from the list. Is it possible to add this episode?

J_OC_2022 by Just Moved In
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  • 2 replies
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PVR shutting down frequently

We have two TVs. The main one has the Optik TV box attached. The second TV, which is seldom used, has the PVR attached. A few months ago, the PVR began shutting down every couple of days. We get a message on the main TV saying the PVR is offline. Som...

PVR shipment

Hello.I recently registered for Optic TV. I was told that I would receive 2 devices (one PVR recorder and one wireless device)I received my PVR recorder a few days ago, which got me excited and I set it up immediately, but then the wireless device ne...

Billing after contract end

I noticed a $90+ increase in my bill last month. My 2 year contract ended and Telus rewarded me with no notification and a nice increase with questionable extra charges. No service change.Has anyone received a courtesy notification of contract end an...

Tony26 by Just Moved In
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  • 0 kudos

new wireless box

Just got a new wireless box. How do I sync it up with my PVR box to watched PRV'd shows that were recorded? My PVR box records but I cannot watch a recorded show on my TV with the new wireless box.