Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Pvr list not working

Reset pvr many times according to telus online troubleshooting and still not working. Anybody have a solution? Phoning is useless with a wait time of over an hour and they don't appear to have a call back option like Shaw cable.

Resolved! Sportsnet and Tour De France 2020 on Optik TV (BC)

We are Telus Optik TV subscribers in Delta BC. We plan on watching the Tour de France 2020 beginning August 29, 2020.Can anyone confirm that Optik Sportsnet will be carrying the 2020 Tour so that we can sign up for the Optik channel package.Thank you...


When I switch on my TV, I get a message saying: Your Optik TV digital box is initializing. This will only take a moment". But I've been trying for 3 days! I've pulled and reinserted all cables both on the STB and my Actiontec modem, waiting the presc...

Re: Router Inefficiency

Recently, I moved from one condo to another and the person setting up the new service informed me that my boxes were outdated and Telus would provide new updated boxes. When my new service was started, I had kept one box for a week or so in the old h...

naillig59 by Just Moved In
  • 1 replies
  • 0 kudos

No audio on one channel

A couple of weeks now, no sound on channel 102, CTV2? All other channels have audio??

Dennis5 by Neighbour
  • 3 replies
  • 0 kudos

Switching from premium to regular theme pack - would my recordings be kept?

I have some recordings on a channel that is currently part of a premium pack. I see that channel is now available as part of a regular theme pack. I would like to obtain that channel via the regular theme pack instead of the premium pack. If I make t...

mfmfmf by Friendly Neighbour
  • 4 replies
  • 0 kudos

Resolved! Optik TV Freezing/Buffering w/third party R7000

Hey guys,As the title states my optik tv doesn’t work well at all anymore with my R7000 router.I ditched the T3200M a while back since the wifi range was very bad on it, and saw some other threads here that suggested the Netgear R7000 as a good alter...

Remote optic box

Where in the MyTelus website can I order another remote Optik box? I can find where to change channels and theme packs etc but not hardware! Feeling stupid now.lol

Jimmyj by Neighbour
  • 2 replies
  • 0 kudos

channel added glitch

I've had channels added to my account three times that I did not add, is this an issue with anyone else?

efirth by Just Moved In
  • 1 replies
  • 0 kudos