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Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by • Community Manager
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  • 0 replies
  • 1 kudos

Crave and issue with acquiring license?

0x80004005?I tried one show...got error code. Tried a different show...no problem. Tried a third show, same error code.Any ideas what's going on?

Fenster by • Just Moved In
  • 3845 Views
  • 3 replies
  • 1 kudos

Amazon Prime TV

I have been a member of Amazon Prime for some time but how do I get Prime TV424 connected?

Bob84 by • Just Moved In
  • 1208 Views
  • 2 replies
  • 0 kudos

How to report incorrect channel information?

Channel guide information on Optik TV is incorrect for Channel 968 - REV3L TV. The information for this channel has been incorrect since it first appeared back in December. I have no idea what program is airing as the programs on this channel rarely ...

YLWGuy by • Just Moved In
  • 770 Views
  • 1 replies
  • 0 kudos

Optik pvr freezes then loses audio

Hi I’m new to the forum and have had the same optik system for 10 years. I am using a Denon AVR From pvr to tv. In September the audio would not come on unless the pvr was unplugged then plugged back in on every start up the tech said due to the age ...

BGorle by • Organizer
  • 1301 Views
  • 2 replies
  • 1 kudos

TV displays "No Signal"

I turned off the TV last night and it was working perfectly but when I turned it on this morning, I see a message "No Signal". The green light on the box was off, so I turned the power on and it went through a host of tasks, but in the end I still ha...

Di444 by • Organizer
  • 1097 Views
  • 2 replies
  • 0 kudos

Connect Optik tv to my tv

Is there another way to connect Optik tv my tv without some sort of cable box?

Eldiablo by • Just Moved In
  • 1341 Views
  • 2 replies
  • 0 kudos

Resolved! NHL blackouts?

How will the new Canadian division be shown will they make us buy centre ice and block out games? Or will they be shown on tsn and sports net?

Resolved! Live 4K Picture/Audio Choppy Live - Fine When Recorded

Has anyone had this same experience? Any ideas what the cause / fix might be? 4K content plays fine via Telus box apps / smart TV apps (Netflix / YouTube etc.). But live channels are choppy (fireplace channel, music videos channel, TSN hockey etc.) F...

nype by • Friendly Neighbour
  • 3036 Views
  • 6 replies
  • 0 kudos

Optik TV & Internet at vacation home

I’ve just bought a vacation home in a neighbourhood that has Optik available. I was wondering if I can enable Optik service at that location at a discount if I already have Optik at home?

JayA by • Just Moved In
  • 2025 Views
  • 4 replies
  • 0 kudos
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