Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

I can't watch Starz channels

It says I must be on Telus home network to watch Starz channels. Why is that????? Seems pointlessMy network is hard wired with Ethernet from the outlet. I custom-built a new home and I have fibre in all my outlets. So why am I getting this?

Crave + US Superstations. Missing KTLA Los Angeles

I had the US Superstations theme package but I just upgraded to Crave. Rep told me I don't need the package because it's included with Crave.However that's not the case. I'm only getting the WSBK Boston, WPIX NY, WGN Chicago and Mytv NY.I'm missing P...

New Telus Subscriber - Optik box issues

I'm a new PureFibre Telus customer since April . From the beginning, the fast forward and rewind functions on recordings and live TV have not worked. I have four boxes, and have the same issue with all of them. I have been on many chats with Telus an...

Optik tv+

Why am I being penalized for being a loyal customer? I want to upgrade to Optik tv evolution but because I’m a current customer I can’t upgrade. That just seems like a big F you for being a loyal customer.

Superman77 by Friendly Neighbour
  • 7 replies
  • 0 kudos

New digital box quality and color issue

Noticed the quality is horrible unless manually switched to 1080p ot 1080i. The color space always use bt2020 instead of rec709 no matter what settings are changed to from the box and on the tv itself. Happened on every tv I owned , 2 oleds amd 2 Led...

imix by Friendly Neighbour
  • 8 replies
  • 0 kudos

Missing episode

On demand , history channel , Alone season 10, episode 6 missing @dru @A-B @Fabylous

merkley4 by Neighbour
  • 5 replies
  • 0 kudos


Episodes 206 to 210 are missing and have been for 2 weeks. I have contacted someone but nothing has been done.

BrendaNQ by Neighbour
  • 2 replies
  • 0 kudos
Friendliest neighbours