Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 54875 Views
  • 183 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 41832 Views
  • 43 replies
  • 7 kudos

Purchasing OptikTV on its own

I’m a current Shaw customer who will be leaving them next month. My roommate took an offer from Telus and signed us up for Gigabit Fibre Internet from Telus, but decided not to add on any TV service since we tend to mostly watch streaming services. T...

Tv & Internet.

I’m currently locked in a two year contract with Roger’s/Shaw. I recently signed up for cellphone service with Tellus and was very pleased with the service. Is Tellus able to get me out of my Roger’s TV and internet contract for a switch over?

Keep getting charged for things I don't use

Why the hell do I keep getting charged for services I don't use? I switched from Shaw a few months ago and it seems to have been a huge mistake. I was charged $110 for on-demand back in October which nobody in the house used, we called and were told ...

Revoked by Neighbour
  • 1223 Views
  • 1 replies
  • 0 kudos

TELUS Recording issues since June (Arris PVR box)

Been having an issue with the Arris Telus PVR Box for an issue that began earlier this year in June 2023 and has been continuing up to this point, There has been a recording issue where sometimes a recording that you press fast forward on stops and s...

KJaswal by Organizer
  • 1798 Views
  • 3 replies
  • 1 kudos

Telus TV remote

I just received two boxes and after unpacking each I discovered I have no remotes. Is it run by my phone or integrates with the existing TV remote? also I have a Samsung model that displays art work, can’t remember the name. It uses a special adaptor...

273789 by Neighbour
  • 1931 Views
  • 1 replies
  • 0 kudos

Guide display adjust

When I view the guide I see 6 rows, with the 6th row partially cut off.I press the Channel Up/Down button to scroll to the next 6, since the previous last line was cut off,, I have to press the Up button to go up/down in order to see what the previou...

RobG3987 by Ambassador
  • 1903 Views
  • 3 replies
  • 0 kudos

Recording Tips remove message pop up

Can someone please remove the "recording Tips" pop up that occurs now when I go into my recordings.This never was present there before, so I'm assuming it came with the recent update to version 11.It's just another annoying and unnecessary step to ge...

RobG3987 by Ambassador
  • 1226 Views
  • 1 replies
  • 0 kudos

All of a sudden series won't record properly

All of a sudden, if I schedule a series to record every night when it runs two times- it will not record. Other programs recorded just fine when set up as "series record". However this one will not- i can record specific episodes with no issues. Howe...

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