Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 54852 Views
  • 183 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 41828 Views
  • 43 replies
  • 7 kudos

Resolved! Video and Audio still freezes!

I have had this problem since I moved from Fernie B.C. to Cranbrook B.C. it has been 16 months now! I have phoned in this problem many times and they try to fix it over the phone, which works for a while then goes back to the same problem. I have had...

Calmo2 by Friendly Neighbour
  • 2088 Views
  • 4 replies
  • 0 kudos

Resolved! Difference between pvr box and digital tv box

Just got set up with Telus tv and internet on the weekend and found out that the digital tv box I was sent doesn’t have pvr option. I wasn’t informed that the only way to record tv is to the cloud which is $10 a month and only saves the recording for...

Ashley13 by Neighbour
  • 13596 Views
  • 12 replies
  • 0 kudos

Resolved! Licensing not acquired Error - On Demand

When I try to watch anything On Demand on any of our boxes the error “Licensing not acquired” and code 0-80004005 comes up. I’m still able to watch On Demand through the OptikTV app though. I’ve tried restarting the boxes, modem etc several times and...

Missing Episode

S22 Episode 10 of Hells Kitchen is missing, it aired December 7. When will it be added?

maegan1 by Neighbour
  • 727 Views
  • 1 replies
  • 0 kudos

Resolved! Telus TV+ with the Apple TV version 17.2 not working

I had two of my AppleTV's upgrade to tvOS 17.2 today, and the Telus TV+ app loads the splash screen and then exits back out to the home screen on the Apple TV. Has others seen this? Ive done the usual things. (reboot the AppleTV, and deleted and down...

Stingray Web Player with Telus broken

Anyone else having issues with the Stingray Web Player when logged in with Telus as the provider?https://webplayer.stingray.com When I link the Web player using the mobile app it gives me access but there's no content. I can't see any channels. If I ...

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xray by Hero
  • 4694 Views
  • 10 replies
  • 0 kudos

Resolved! 2023 Toshiba TV code

I bought a new Toshiba TV (43C350KS) & I'm trying to use the TELUS remote to control it & I need a working code.1669 will turn the TV off/on & control the volume but I'd like to do everything from 1 remote. Once I turn the TV on, I need the Toshiba r...

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BWB by Neighbour
  • 1814 Views
  • 2 replies
  • 0 kudos

Resolved! Amazon Firestick

Does anyone know if Telus has any plans for a Amazon Firestick app. Surprised they don't have one already as soo many people have it.

Davnesh by Neighbour
  • 3123 Views
  • 3 replies
  • 1 kudos

Turned on TV and black screen

1st time this has occurred. all was well when turned off last night.Was there an update overnight, don't know. Solution was to unplug power, wait and plug in to reboot.

Rocky3 by All-Star
  • 1610 Views
  • 3 replies
  • 0 kudos
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