Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Episodes randomly decide to play closed captioning and refuse to turn off regardless of my settings and now they are randomly chosing to provide any audio whatsoever. Everyday the last week has been a different level of stupidity to watch pretty much...
Dose the UIW8001e support Dolby Atmos from Netflix. Amazon Prime Dolby Atmos comes through fine. If not dose any TELUS box support Dolby Atmos from Netflix? According to Netflix the Business TV (TiVo Android TV) dose and no other 4K TELUS boxes are l...
Thought I would watch 2001 - A Space Odyssey since I hadn't seen it for a long time and according to Crave I can watch it on Starz except it isn't listed on my TV, in Crave or Starz. It's really irritating because it's happened too many times to coun...
If I watch a show online, the Closed Captioning works 50% of the time, at best. Sentences are always cut off. It only works as it should through the Optik tv digital boxes, which is ironic as the 'main' box is wireless and my computer has an ethernet...
Star Trek: Prodigy S3 E6 'Kobayashi' is actually S3 E7 'First Con-tact', so there's one episode completely missing and another listed twice instead. Noticed this tends to happen with the listings for the show.
Had an install today promised on numerous occasions that it would be a virtual appointment.This was important to me as I have a reactive dog and Covid.I was assured virtualThe ESL technician comes to the door wants to enter house my dog is freaking o...
I had Telus Optik recently installed. Digital Box (Model UIW8001 TLU) is hardwired and connected to TV via HDMI. The issue is that TV does not switch automatically between HDMI 1 and 2. Works great with Apple TV connected to HDMI 2 and I can see on T...
Can’t access my tv package info,anyone else have this problem?
This is my second box. Both exhibit the same issues. Non 4K ones were fine for years. Freezes 3 times a day. No response to controller input. Hard reset (unpluging the unit) required.Cables are fine. Box resolution has been set to 1080p as I thought ...
Depuis quelques temps, les enregistrements programmés donnent des émissions avec un écran noir sur toute sa longueur, sans sons. Quelqu’un à déjà eu se problème?
