Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Momentary Audio Dropouts on CTV BC (Channel 101)

I have noticed ongoing, periodic (every 1-2 minutes) very short audio dropouts or glitches on both live and recorded content, at this point I think it is only happening on CTV, but haven't done an exhaustive survey of all channels. Has anyone else no...

Resolved! Is Disney+ available on Telus OptinTV

I'd like to subscribe to Disney+ .I see there is a Disney channel available on Telus OpticTV but is it the same as Disney+ ?

meanon by Just Moved In
  • 2 replies
  • 1 kudos

WW84 is not available on Dec 25?

What time is WW84 premiering today? It's Dec 25 and all I see is the trailer searching "on demand" and going to channel 415.

xl by CPU Alum
  • 2 replies
  • 0 kudos

Change to pvr search function

If anyone can help, it would be much appreciated. I do pvr searches for upcoming NFL games on optik tv. Keying in NFL brings me to a series of files covering pre-game, postgame, etc. One of them used to contain a written list of all upcoming games in...

Janann by Advisor
  • 2 replies
  • 0 kudos

Resolved! When I press OK to watch TV, screen goes black

The Slimline2 remote turns the tv and the box off and on, but when I press the OK button at the green screen (to watch TV) the screen goes black. The TV is still on.

Programming Slimline2 Remote for TCL 5 Series

After much hunting, I've found a remote code that will work...to a point. I am now able to turn off and on the TV. Unable to do anything else though, as the TV and Optik buttons are the only two that work. What am I missing?

Optic TV App Issue

I have recently noticed that my Telus Optic TV app is now not functioning. At first it would play, then the picture would freeze. Not when I start it, I get a blank screen. I have a Samsung E 8 tablet. Let me know what the issue is. Thanks

Tom4 by Just Moved In
  • 3 replies
  • 0 kudos

Wifi issue

I have an internet and tv issue for more than a week.technicians keep saying outage in my area I checked on the map everything is okI don’t know how to pass this holiday without internet

hakim by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Charged for movies I have not watched, PVR recordings are showing up that I have not programmed...

HELP!I am here as a last resort. I signed up with Telus for Optik TV and Internet. The internet has been great, and I actually really like the Optik TV - it is the first time I have ever had a PVR and I love being able to record movies from TCM, as w...