TELUS Neighbourhood

Marc56

Is anyone else under a Telus Service Agreement experiencing price increases for their Optik TV? I have a 2 year service agreement that expires in November 2024. On last month's bill I started getting charged an extra $4 for Netflix Premium, when Ne...

Marc56 · 08-28-2020

Hello. Over the last month we've had problems with our Internet 50 and Optik Television service and was wondering if anyone can help provide some insight on what might be the problem. We've had five site visits by Telus over the last three weeks to t...

Marc56

Looks like the issue is now worse than it ever was. I just received my monthly Telus bill and now my bill is $152 more than it was the previous month. There is something seriously wrong with the Telus billing system. It appears I am paying the new...

Marc56

Hopefully, this issue is resolved for me. I had to threaten to cancel my service for the customer service rep to transfer me to the Loyalty department. Apparently the regular billing customer service reps are only able to apply one time credits. The ...

Marc56 · 08-29-2020

Yes, they've been random techs. Only one of the techs left his card, and he seemed like the most knowledgeable. Unfortunately, he went on vacation for a week the day after his visit. I was able to get a hold of him yesterday, and he said he would ...

Marc56 · 08-28-2020

DSL statistics are below... Line 1 StatusConnection StatusTelus Broadband: ConnectedInternet Service Provider: ConnectedPPP Parameter StatusUser Name: N/APPP Type: N/ALCP State: DOWNIPCP State: DOWNAuthentication Fa...

TELUS Neighbourhood

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Optik price increases while under a Service Agreement

Problems with Internet 50 and DSL

Re: Optik price increases while under a Service Agreement

Re: Optik price increases while under a Service Agreement

Re: Problems with Internet 50 and DSL

Re: Problems with Internet 50 and DSL