June
June
@BB114 Can you clarify which season episode 2 is missing from?
June
June
Thanks! I've flagged it to our content team 🙂
June
June - last edited June
This request is being looked at as we speak. I'll follow up with our content team to see if they can get them posted asap. Appreciate your patience!
edit: Hey @BB114 - just spoke with the content team who advised the episodes are being loaded as I type this and that they should be ready to roll at some point later today. Keep checking in on them!
July
July
Hello. I've flagged this again to our Optik content team for investigation.
July
Hello again. Just got word from our Optik content team that we're all caught up with uploading episodes that have aired. Please note that E09 airs on August 3. Let me know if you still can't see everything up to E08, thanks.
August
Hello. Now Episode 9 from season 10 is missing. The crazy thing is that I recorded it on my system and was in the middle of watching it when it errored out and now won't play, but still shows up in my recorded list. I went to try to find it on demand and it is just completely gone despite it being August 7th now. Very frustrating.
August
Thanks, @Jenni1313. We've flagged this!
August
August
I've flagged this to our content team, thanks for flagging!
August
July
August
August
August
There's already an existing discussion on this issue: https://forum.telus.com/t5/Optik-TV/Alone-episodes-missing/td-p/137583
August
Hello. I've reached out to our team once again to ask what's up with these last 2 episodes, so someone should be looking into it asap.
August
@Brightidea66 @Candraza @BB114 I've been advised by our team that there was a delay in us receiving the episode files from the provider, but that they've now been uploaded. They should appear within a few hours at most.
August
Thanks very much for the update and yes looks like they are now available.
Appreciated!