Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
We have two optik boxes on Pure Fibre gig speed. One of them is stuck in a boot cycle and the other will work for a while, then the image and sound freezes and it reboots. This happens multiple times per day and I have no idea why.Any thoughts, or do...
Hi @Optik-Kate so my original posting is now locked - why?Original Series Recording disappeared. Unable to set a new Series Recording for: CH313 "Bobby's Triple Threat", next airing CH313, Sept 08, 6pm S2:E2. Able to set as an individual recording. I...
Our PVR is wired to the 3200 in the basement.We have the Wifi extenders upstairs and I'm able to connect to them in my shop out front with my cameras. When I tried wifi Optik STB in the shop (about 100ft from the house) it could not connect. This STB...
On September 1st KSTW became an independent station dropping it's affiliation with the CW Network. More information can be found here: https://deadline.com/2023/05/cbs-stations-eight-drop-cw-go-independent-this-fall-1235357388/ Fortunately Telus carr...
Missing episodes on demand for Jersey Shore: Family Vacation Season 6, Episodes 21 and 22.Aired on MTV 561 aired Aug 24 and Aug 31.@dru@A-B@Fabylous
My system is now just over 2 years old and I cannot record any new shows. I also cannot delete any of the old recordings. Only 7% of the disk is currently used. I have reset all equipment (PVR, boxes and router) several times. Next step will be to ca...
Hi, when will season 2 episode 12 and 13 be uploaded for Below Deck Down Under? They aired last Monday and still are not uploaded to watch. Very frustrating when this happens, we pay for a service that isn’t providing what it should be providing.
After a couple of weeks with the new Telus Evolution, I noticed that I was getting little to no surround sound and even having to change my receiver to simulated surround mode just to get my sub amps to output. Using the Netflix app on the Telus box,...
PVR constantly freezing on recorded shows. During a half hour recorded show recordings will freeze 3 times for a duration of about 6 seconds each time. This has happened for some time now have been in touch with TELUS technicians, the modem has been ...
The new android boxes are getting even more frustrating. On the old optik system most channels properly outputted dolby digital 5.1. On the new android boxes only the 4k channels outputted proper dolby digital 5.1 Now recently even they dont output p...
