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azn_girl
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Joined 3 years ago
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Re: Charge for Optik TV remote???
Thx, they ended up sending me a remote that wasn't compatible with the wireless tv box, good thing I was able to exchange it at one of their stores but then the wireless box ended up being faulty so now I have to wait for a replacement for that 😖4.3KViews0likes1CommentCharge for Optik TV remote???
I recently signed up for Optik TV. Just received the installation kit in the mail a couple days ago, went to install it and there was no remote control included in the Wireless Digital Box Kit, even though it shows on the installation guide it should be one of the things included. Called Telus, the agent said there’s not suppose to be one in my kit… Well, how am I suppose to use the digital box without a remote control??? He said oh he can’t give me one because his system can only process one as a replacement so transfers me over to customer care. This agent said no problem, gets me one ordered. Later that evening, I receive the service agreement for the order and it shows a charge of $30 for the remote control… the agent never told me I would have to pay for it and it’s not even something I should have to pay for when it should’ve be included in the kit the in the first place!4.4KViews0likes5CommentsService Agreement
I just renewed my homes services for 2 yrs (good til Nov 2025) for about $100/month before taxes. The service agreement i received shows that the total i would pay is $100/month before taxes but then 2 of the credits they give me would expire in a month and mid 2024. I called back today and the agent i talked to said he has fixed it and that all the credits would be good til Nov 2025. I then receive a service agreement, now showing 2 credits that are expiring next month and 3 mid 2024. The service agreement I received looked worse than before. I then called Telus back and this rep said on their billing system it shows all credits are good til 2025. There's nothing they can provide me as proof other than their word and an email they composed themselves that give the most basic info. Why is it that the service agreement I receive on my account is different than what was agreed on the phone? And why is that allowed? Why couldn't I be issued a service agreement that matches what is promised to reassure me that I'm getting what is agreed on and not have to deal with the hassle of calling in again when it does end up being wrong?1.7KViews0likes1Comment