Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 12915 Views
  • 102 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 22721 Views
  • 43 replies
  • 6 kudos

Cannot get Telus TV+ App to play On Demand on iPad

Cannot get Telus TV+ to play On Demand on iPad 5th gen. Live TV seems to work, which is odd. Have tried the 'uninstall the TV Carrier' suggestion on other strings, and then logged in manually, have uninstallled an re-installed app several times. Usin...

dbc by Just Moved In
  • 2955 Views
  • 8 replies
  • 0 kudos

TelusTV+ Chromecast App Log-in Error

Hi,After installing the app and attempting to login, I've been getting an error that states, "Your account login has failed, please visit TV support so we can assist you with your issue." And the app won't let me log into my Android phone app or Chro...

Sole21 by Just Moved In
  • 853 Views
  • 2 replies
  • 0 kudos

Optibox and q990b soundbar

Anyone else this setup ? Any tips to get the best set up? I will have a tv with a few 2.1 inputs. Just wanted some thoughts; wont' be connecting any other devices.

thalakar by Organizer
  • 1424 Views
  • 3 replies
  • 0 kudos

Cloud PVR 45 Day Retention / Picture Quality

i am considering a move from Delta Cable (Eastlink) to Telus. I am concerned with picture quality and cloud pvr retention. I have read about unlimited shows for 45 days, but sales is saying that i can use favourites to redownload or stream shows beyo...

sbkeenan by Just Moved In
  • 2172 Views
  • 3 replies
  • 1 kudos

OptikTV and bandwidth usage

Telus internet monitors bandwidth usage. So if you go to youtube on your computer and uses 5GB then your bandwidth usage will go up by 5GB (obviously). now, but what happens to your bandwidth usage if you use optikTV for these 3 things? does it incre...

Pixelized picture/interfeance

We get pixelized video on Knowledge Channel all the time but today we were getting it on most other channels. It's not constant and it happens in different locations on the screen. It's like some kind of interference. Today was windy and rainy but on...

Missing episode

Hi @dru. I saw your post about missing episodes.I've just been watching Agatha Raisin on Acorn and the very last episode is missing.Here's the info:- Show name: Agatha Raisin- Season: 4- Episode number: 7 - There Goes The Bride Part 2- Date of airing...

NQ4567 by Just Moved In
  • 904 Views
  • 1 replies
  • 0 kudos

HD channel spec for OptikTV

what exact spec does telus HD channel use? it should be one of the following 1. 1080p-30fps2. 1080i-30fps3. 1080p-60fps4. 1080i-60fps if the answer is depend on the tv-channel.. i will use "sportsnet HD channel" as example

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