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mackenzies
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Joined 2 years ago
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TV Box Won't Set Up
I received my Telus Digital Box yesterday in the mail. I grabbed it from the mailbox. I followed all instructions. Plugged the box into the TV via HDMI, plugged the box into the wall. The box has a light on, but is not connecting to the tv or pairing with the remote it was sent with. I tried a different HDMI cable, no luck. I tried a different TV, no luck. Tried a different power outlet, still didn't work. I unplugged the box and plugged it back in, still no. Tried to click the "factory reset" button in the back... still didn't work. I think they sent me a faulty box. Can someone please confirm this? I have been on hold for 20 minutes trying to speak to an agent about them sending me a new box...8.1KViews0likes7Comments