Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 600 Views
  • 0 replies
  • 1 kudos

data usage

My data usage has taken a huge leap. Even on days when we are gone all day. We don't use netflix, (roku about 3 hours per week) so wonderfing if "stingray" music uses data??

gardener by Just Moved In
  • 1516 Views
  • 2 replies
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Resolved! 3 out of 4 PVRs not working after bridging modem

We added the Nighthawk to our network (plugged into port 1 of the modem) and we bridged our Telus Modem. Everything seems to be working except the PVR option on our Optik TV. We have 4 boxes: the main box is still showing the list of recorded items, ...

hdhanley by Neighbour
  • 1596 Views
  • 4 replies
  • 0 kudos

Resolved! Registration for Optik TV App Through Box

Hi everyone, I am not able to confirm my Optik TV account. To make a long story short, my landlord pays the bill for the Optik box. However, the box has an option where you can enter an email address and have access to that box to use the Optik app. ...

nieder by Friendly Neighbour
  • 1974 Views
  • 4 replies
  • 0 kudos

2nd TV, wireless, bad connection/signal = Freezing

Our 2nd main TV is on a wireless PVR and the signal seems really bad. The TV shows, live or recorded on the PVR constantly freezes making watching anything pretty frustrating and unwatchable. The downstairs TV is not that far away from the main Route...

BigBadger by Friendly Neighbour
  • 1379 Views
  • 2 replies
  • 0 kudos

Optic wifi

How do you change wi-fi networks on telus optik 4k box

SheldonM by Just Moved In
  • 444 Views
  • 0 replies
  • 0 kudos

Pairing remote with sound bar

I need the code for Samsung Soundbar so I can pair it with telus remote. Also, the steps to pair would be great.

tstack by Just Moved In
  • 1188 Views
  • 1 replies
  • 0 kudos

NHL Center Ice

When I go into my guide, the NHL Center Ice channels are missing. In the settings I selected "check all", go back to the guide. Still not there. I can't even enter the channel manually

MichelleL by Just Moved In
  • 522 Views
  • 0 replies
  • 0 kudos