Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 58058 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43081 Views
  • 43 replies
  • 7 kudos

The Traitors Season 2 US

Hi there, how come Crave On Demand with TELUS does not have The Traitors Season 2 US, yet Crave on its own (when subscribed outside of TELUS) does. The first 3 episodes were supposed to drop today, January 12th at 6pm PST/9pm EST on Crave yet TELUS i...

Resolved! Cannot View Recorded Shows On My PVR Without Optik/Internet Service

Earlier this week some idiots cut a major fibre optik link in St. Albert for the purpose of stealing some of it. We had no phone, internet, or Optik TV for about 24 hours. I was surprised and disappointed that I couldn't watch shows that I had previo...

Norm3 by Friendly Neighbour
  • 2490 Views
  • 3 replies
  • 0 kudos

Disney + on Optik

Can I sign in with my existing account on my Optik box? All I see is “Manage my channels-Subscribe-Monthly charge 15/mo.I already have an existing account. I’d like to add the app and sign in. Please advise.

MattyC by Neighbour
  • 1891 Views
  • 1 replies
  • 0 kudos

Resolved! Recording

I signed on to Telus in September and the recording feature has never worked. I get the error "you are not subscribed" eventhough there is a charge on my monthly bill for $10 for cloud recording! I have called and spoke to customer service 7 times (n...

scsnow by Friendly Neighbour
  • 1872 Views
  • 4 replies
  • 0 kudos

Resolved! Alexa Link to Optik Google TV Box

A new TELUS customer here with PureFiber and Optik TV installed late last week. The Optik TV box is a Google TV operating system. In Alexa, I can add the TELUS Home Assistant Skill but it will not find or link the Optik TV box. In the instructions at...

Rob-YVR by Neighbour
  • 1737 Views
  • 2 replies
  • 0 kudos

Returning Optik TV

I signed up for a home internet package that came with the optik tv but decided to cancel that plan and go with a cheaper one instead. I was supposed to receive an email from Telus customer support with the mailing address for this optik tv box I hav...

Kyler by Neighbour
  • 961 Views
  • 1 replies
  • 0 kudos

Resolved! Telus TV-21T Quality of HD channels

Hey guys,Since Optik-Kate and others are giving timelines on when things are being updated. Just wondering if there is a timeline on fixing the poor bitrate of regular hd channels? Watching sports on the box is unbearable. Quality is way worse than t...

Friendliest neighbours