Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 118 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Advertising on Telus TV

We are new subscribers to Telus Optik TV and have two locations: one in the Cariboo and one in Metro Vancouver. When watching local TV news (i.e. Global news) some of the ads are for Kamloops businesses which makes no sense for our location in Metro ...

Joey123 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Telus tv+ Local Radio Stations

I've had the new Telus TV+ STB with the Core package for a couple of days now. For the life of me I can't find the local radio stations. Telus's website claims the radio stations are available through the Stingray Music app which isn't true. They're ...

Day 1 Impressions - Optic TV to Telus TV+

First Impressions after moving from classic Optik TV to the new Telus TV+. Pros:Interface is way nicerApp options are nice to limit extra equipmentRemote is highly functionalChannels haven't changed (my mother-in-law had the opposite experience with ...

Missing Episodes on Crave/HBO

Telus worker I need your help! Episode 3 season 7 of Rupaul’s Drag Rave ALLSTARs is missing.And season 2 episode 3 of And Just Like That, is episode 2 again, like the same exact episode for S2:E2 as S2:E3.Telus help me watch my favourite shows!

JannyB by Just Moved In
  • 5 replies
  • 0 kudos

Anyone else having major issues with new 4k Optik TV Box?

Our experience has been beyond awful. At this point we're thinking of moving to Shaw if they can't fix it ASAP. This new box is RIDDLED with issues from day 1, it clearly hasn't been tested properly. They just bought them and rolled them out to new c...

Kitsune by Friendly Neighbour
  • 12 replies
  • 5 kudos

Resolved! Channel 26

Same as back in April. Channel 26 is not working. Can see it from the Channel Guide preview box, but when you access the channel itself you just get static. Or, if you try to go to channel 26 from another channel, you just get a frozen frame from the...

Kirstenn by Friendly Neighbour
  • 5 replies
  • 0 kudos

Law and Order SVU and Organized Crime

I noticed the other day the follow seasons for Law and Order have been removed from on-demand:SVU: season 24Organized Crime: season 3Are they gone permanently or will be available again at a later date?

Optik price increases while under a Service Agreement

Is anyone else under a Telus Service Agreement experiencing price increases for their Optik TV? I have a 2 year service agreement that expires in November 2024. On last month's bill I started getting charged an extra $4 for Netflix Premium, when Netf...

Marc56 by Organizer
  • 5 replies
  • 0 kudos

Alone episodes missing

I noticed episode 2 and three of the latest Alone series is missing from in demand.

BB114 by Friendly Neighbour
  • 21 replies
  • 0 kudos
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