NHL Hub Channel Not Working Correctly

[BobArthur]

The NHL Hub channel ( channel 910 in Vancouver ) has not been working correctly since the NHL returned from the All-Star break. For example - right now all 3 of the games on the schedule tonight just show " Pre-Game " even though 2 of the games have already been completed and the 3rd game is about half way through the 3rd period.

[BobArthur]

Can anybody from Telus please respond. As of last night all the games were still showing " Pre-Game " even after they were all completed.

[Steve7]

I am seeing the same problem. Reported it to Telus tech support 9 Feb. No change so far.
A-B from the Telus Neighbourhood has been the most helpful so far:
Subject: Re: NHL on Optik app is broken
From: A-B
Date: 02-14-2024 03:41 PM

I'm reaching out to a few contacts on our Optik team to see if they've got anything usable in terms of workarounds or fixes. I will advise when/if I hear anything concrete!

[Optik-Kate · Accepted solution]

Hi @BobArthur @Steve7 , we have a fix from our third-party vendor to adjust the guide scheduling. The fix should be released within this week. Thank you for flagging. 

[BobArthur]

Kate - thank you very much for looking into this.

Steve7 - I agree that A-B ( as well as Kate ) are the most helpful reps on this forum and usually are able to find a solution to any problem.

[BobArthur]

Hi again Kate and Steve7 - it looks like the problem with the NHL Hub channel has now been fixed. Right now I can see the scores and stats from last night's game which I could not do yesterday. Thanks again Kate for looking into the problem and bringing it to the attention of the right people.

[Optik-Kate]

Perfect! Glad the fix went through so quickly. Thanks again for flagging!

[Eleonoragodwin]

Fixed where ?it has not worked here in Edmonton for over two months!!!!

[Nighthawk]

I'm in Edmonton and it works fine for me. It's got current stats and schedules. Which teams are you following? Which set model of top box are you using?

@A-B 

[Eleonoragodwin]

It has not worked  for over two months.i thought it might be the tv , unplugged it and reset the box etc , nothing . Called Telus  and reported it to a tech , he did a check while I was on the phone with him .he said that it was a problem with the provider . I have since made 4-5 reports on here and it is still not addressed.. I follow the same team as always , no changes on my end , but it always show the games <but not the scores/updates.

[BobArthur]

Yup - it's definitely fixed. Thanks Kate. 👍