Terrible Telus experience

I recently got on the phone with Telus in order to renew my internet as I was at the end of the 24 month agreement. I asked them to cancel my tv plan and only move forward with the internet. After a painful 30 minutes on the phone we ended up deciding to go with the upgrade from 1.5gb to 3gb internet as well as the stream plus plan as it came closest to the package I wanted without having to sign up for optic tv. The salesman made the appointment for the technician to arrive January 6th.

Issue 1 - Days before the appointment I received in the mail an optik tv box which was surprising because I canceled my optik tv and had no use for this hardware.

Issue 2 - The technician then came to the house as scheduled on January 6th to perform the upgrade. After about 20 minutes in the basement he told me everything was good to go. About an hour after he left the internet stopped working at all and has not worked since.

I made a call to tech support and was told they would open a support ticket to get it resolved but have heard nothing in the two days since that call. I’ve tried repeatedly to get a hold of someone but have not been able to get through the awful AI support system they have when you make a phone call to the support line. 

Overall it’s been extremely frustrating and at this point I feel like I’d be better off to cancel all my Telus services and just switch to Roger’s after the lack of support received and overall disorganization.