Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 47179 Views
  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 38543 Views
  • 43 replies
  • 7 kudos

Unable to delete PVR recordings

Telustv-21T shows a few programs that appear to have been recorded but there is no content to view nor can they be deleted. When trying to delete, prompt says they cannot be deleted. When selected, all that appears is a red dot with 'cancel', no opti...

Ahhhh by Neighbour
  • 1802 Views
  • 2 replies
  • 0 kudos

I don't have a TV

How can I get Telus to stop sending messages every week about plugging in my digital box? I don't have a TV and won't be getting one. All my viewing is done on a computer.

geoff2 by Neighbour
  • 959 Views
  • 2 replies
  • 0 kudos

telus tv+

Hi, ever since i pay for Stream +, i can’t login the telus tv+app. It says that theres a connection error, that i need to check my internet connection and try again. Its been like that for the last 3-4 months minimum. I mever had the chance to connec...

anypou by Neighbour
  • 960 Views
  • 1 replies
  • 0 kudos

Netflix

When I try to login to my netflix account it says I need a 4K box. I never needed that before so wonder what is going on?

My box

So they came an installed on Saturday. For some reason they were not given my cable box. So I called. Then was told he'd send it out right away and there's be a compensation on my bill. Call today for an update as no other information was given. Then...

Shape420 by Neighbour
  • 751 Views
  • 1 replies
  • 0 kudos

Resolved! Please, oh Please, flag Chek News at 5 (and 6) As a Series

I reported this issue back in April, as have a number of other subscribers. I need to use the guide and go into Channel 121 : Check News at 5 show-details to view upcoming timeslots and then individually flag each day's episode to be recorded. I can ...

Grimmt by Advocate
  • 3167 Views
  • 15 replies
  • 0 kudos

Recording cannot be set... TelusTV-21T

Hi @Optik-Kate Well, I wasn't going to post any new issues, because, well, what's the point, I haven't seen any improvements other than adding 15 days to the recording retention... But here we go, a new issue to add to the list... Tues 21st Nov. CH30...

MrSL by Leader
  • 5608 Views
  • 14 replies
  • 0 kudos

Telus TV Plus App/Website

I started using the Telus TV Plus app/website to stream live tv. It works 50% of the time only. When it doesn't work, it doesn't allow you to login/seems like their website is crashed. Is anyone else having this problem or know a solution?

dudees75 by Neighbour
  • 2998 Views
  • 8 replies
  • 0 kudos

Optik hardware vs Apple TV app

Can anyone comment on the picture quality difference between watching on Telus' hardware versus using the Apple TV app?I'm about to move from PikTV to Optik Core and am wondering if there's an advantage to using their hardware. I'd rather just contin...

rcrh by Organizer
  • 2024 Views
  • 4 replies
  • 0 kudos

Is picture quality better with the new Telus+

I've been subscribing to PikTV for years using an Apple TV and the Telus app (formerly the PikTV app). Since they rolled out the new Telus+ app I've noticed that the picture quality is horrible. This is particularly true of the TSN channels. My contr...

rcrh by Organizer
  • 1423 Views
  • 2 replies
  • 0 kudos
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