Optik TV
Forum discussion about TELUS Optik TV Home Services devices, equipment, and solutions.
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Video data in upper left corner on Netflix

I am watching Netflix through my telus box and did something on my remote and now I have video data In the upper left corner. Any idea how to get rid of it?

Stax by Just Moved In
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Resolved! Another T.V. box

I would like to rent another T.V. box I am a boardwalk resident and was told it was $7.00 a month , is this correct if so please let me know where to pick up another box. Thanks

Diesel1 by Neighbour
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  • 2 replies
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AMC Channel

Hi, I used to have AMC channel included in my Essential package, then suddenly one day it dissapeared and now has an extra fee... why? I didn't receive a notification about this change....

Randy2 by Just Moved In
  • 1392 Views
  • 2 replies
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Missing episodes

Hello, flying tiger 2 from fairchild are missing episodes, on-demand. Please help!

Paul2020 by Just Moved In
  • 280 Views
  • 0 replies
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FX Canada channel

I’ve subscribed to the Blockbuster theme pack - so that I can access FX Canada. But when I find the show I want to watch it only gives me subscription options ... then tells me I’m already subscribed.Help please.!!

JC16 by Just Moved In
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  • 1 replies
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Sleep mode

Where the setting to adjust the sleep mode on the box? Seems to be set at four hours, but I want to change it.

Jaycee7ca by Just Moved In
  • 3428 Views
  • 4 replies
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CNN NEWS

For the last little bit Telus has offered CNN News as a Free Preview Channel. We are in the middle of a worldwide pandemic and the top news stations should remain free while this is going on. Many of us cannot afford more Telus channel pkgs. Especial...

Heaven by Just Moved In
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  • 2 replies
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Wired optik 4K box loses video repeatedly

My two Optik 4K boxes are hardwired to gigabit Ethernet. Great internet speed confirmed. After 5-10 seconds, the video freezes and an error screen pops up “Television Signal Has Been Lost”. If I change the channel the video comes back for a few secon...

Ss_blake by Connector
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  • 6 replies
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New 4K WiFi STB - Client Initialization error

I had TELUS send me a 4K wireless STB (VIP5602WT) to add to my home setup. Upon following the instructions, it comes up with the Client Initialization error and won't proceed. After working with TELUS support on this, they sent a tech. He was unable ...

KVos by Connector
  • 2173 Views
  • 5 replies
  • 0 kudos