Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Can not add channels on TV or on MyTelus

I am a new subscriber to Telus. I was installed on the 1st of August. I was recently trying to add the History Channel to my Optik TV line up, but when I go to the channel on Telus TV+ there is a message that I have to go telus.com/mytelus to add the...

Chris008 by Neighbour
  • 2 replies
  • 0 kudos

4k PVR box

Visiting my parents, I noticed that their 4k PVR box won’t record a show, unless it is left turned on. I thought this was weird and shouldn’t be like that, as my (apparently) now ancient Telus PVR box is not like that. It will still record shows even...

Recording list is unavailable

After installing an upgraded optik box we lost all recordings on the other two older boxes. How can we get them back or access them?

Chu by Neighbour
  • 3 replies
  • 0 kudos

Resolved! upgrading optik pvr box

HI,I Was slow to react to upgrade my PVR box and now i am having a hard time finding a place to do so online? i went to this link telus.com/tvhardwareupgrades but it seems to end there? any suggestions? Thanks

mapp6868 by Friendly Neighbour
  • 4 replies
  • 0 kudos

Resolved! VOD episode missed

Big Brother Season 25 Episode 2 should be available today but is not showing on demand

Nmk86 by Neighbour
  • 3 replies
  • 0 kudos

Finally Recording in New Digital Box Solved

Ok. In another post I had expressed my inability to record . @kate said, I need to have a cloud subscription. Finally after talking extensively with customer loyalty rep and technical services, the problem had been resolved. The problem appeared to b...

xmldba by Organizer
  • 6 replies
  • 2 kudos

Resolved! How do I enable surround sound?

I just switched to Telus from Shaw and got the TV Digital Box. The picture is great but the sound is only stereo. I think I am overlooking a setting.How do I fix this? Thanks

Resolved! Using VGA monitor with VIP5602W no output

I have a old dell monitor with vga only and i wanted to use an unused telus 4k box to make a small cozy entertainment area. So i got a hdmi to vga male to male cord and plugged it in and with no output. I went through all sources on the monitor (whic...

Using the new android tv box with the 4k boxes

Hi all,Just switched back to Telus after a couple years and we still had the old 4k pvr and receiver boxes back from 2020.Now when the technician installed our service last week we set up the new TV box and asked if we can use those 4k boxes as well....

Friendliest neighbours