Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 18259 Views
  • 43 replies
  • 5 kudos

Telus TV+ shows error randomly while watching TV

The Telus TV+ app on Chromecast with Google TV will randomly show an error while watching live TV. The channel will be streaming fine and then suddenly show an error message saying: "Sorry an error has occurred. Please try again. ERR_PLAYER_P213". Af...

NotGood by Friendly Neighbour
  • 1892 Views
  • 2 replies
  • 0 kudos

Resolved! Can I watch Netflix on channel 422 on a browser?

I can watch Netflix on channel 422 on my TV but that channel does not appear in the guide when I am watching TV on my browser (Google on a Mac). The only subscription I have to Netflix is with Optik.

recording re-runs when set to first run only?

New to Optik and Telus but seems there is something wrong with the system here. Setting my recordings I select First Runs Only,, but I end up with everything.Had similar problem with Shaw, but it was hit and miss. Telus Optik so far is 100% miss.Is t...

RobG3987 by Ambassador
  • 750 Views
  • 1 replies
  • 0 kudos

First run Optik TV Evolution

New to Telus and trying to setup series recordings as first run only. I change it but it doesn’t stay and reverts back to Reruns. Getting lots of extra recordings. Any idea how to fix?

Phoar by Friendly Neighbour
  • 729 Views
  • 1 replies
  • 0 kudos

OptikTV conflicts with WiFi Extender. Help!

Hi. I’m using Telus for my internet, TV and home phone now. My internet service is “TELUS Internet 150” and my Optik TV service is “Essentials”. The technicians came to my home last Thursday (Mar. 2nd, 2023) and installed the latest equipment for the...

abcd1 by Neighbour
  • 1897 Views
  • 5 replies
  • 0 kudos

Resolved! Telus TV+

Tried deleting app to fix missing channels, reinstalled now can’t login at all.

Can’t log in

I was able to cast from iPhone to tv for about five minutes. Now I can’t log in - every time I log in it keeps asking me to log in again… what is with this app??

Resolved! Telus TV+ App HBO

The app keeps asking me to subscribe to HBO even though I already subscribe through Telus, same with Crave. iPad, IPhone Apple TV