Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos


When is Telus going to catch up the Shaw on the ability to watch recordings remotely? This would be my only reason for switching to Shaw come 2022 when Slingbox will be ending. We have been long time Telus subscribers and hate to make this move but i...

cniels by Just Moved In
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Optik 4K PVR Aspect Ratio

I'm hoping someone can shed a light on this issue. Seems my Optik 4K PVR randomly switches aspect ratio, changing from the 2160p 60Hz setting to the 1080p HD option. I have a Yamaha RX-V385 receiver, an Apple TV 4K, Optik 4K PVR and the LG 55" UK6090...

cpd by Just Moved In
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  • 0 kudos

NHL hockey

What channels do I need to watch the NHL hockey games

DKP by Just Moved In
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Bluetooth headphones or DIN to RCA cables

Bluetooth option doesnt seem to work. Arris 4k video box. Push button at back of box, it flashes blue then headphones to flash blur/red. Nothing over and over. No DIN plug to RCA plugs for my old headphones. Need hockey, not a miserable wife.

CharlieS by Just Moved In
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  • 0 kudos

Cloud PVR on Telus

I see that Shaw has Cloud PVR which allows one to ability to stream recordings to mobile devices and computers. When is telus going to produce something similar? As slingbox is going to be dead in a year it would be nice for Telus produce something s...

Optik TV Program Reminders

Sorry if this is a beaten-to-death topic, but the last update I can find seems to be from 2015, so: is there any further word on making program reminders on Optik available? The lack of them might have been a dealbreaker had I known before bailing on...

Resolved! PVR Not Recording

In recent days our wireless PVR has quit recording scheduled recordings and roust trying to record a show one is currently watching.I have rebooted the modem and the digital box a number of times and it has not resolved the issues.Anyone have any oth...

Shadow1 by Just Moved In
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Resolved! Slimline 2 remote and LG TV

I have a problem with a LG TV, all remote functions (Slimline 2) work, but the volume control doesn't, not with the soundbar or with just the speakers on the TV.I went through the set-up procedure a few times, but there is no change.The set-up code t...

Reymond by Just Moved In
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data usage

My data usage has taken a huge leap. Even on days when we are gone all day. We don't use netflix, (roku about 3 hours per week) so wonderfing if "stingray" music uses data??

gardener by Just Moved In
  • 2 replies
  • 0 kudos