Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
When are these problems going to be fixed? Seems like they have been outstanding for quite some time, even before I signed up for Optik Android TV. 1. Recording begins too early and then cuts off the last few minutes of the show.2. Option to add extr...
msedge.exe consumed 8GB of memory while watching a curling event (after 2.5 hours). I killed the msedge.exe browser tab running the telustvplus app process and the memory was immediately released.I cleaned up and started a new edge browser and found ...
I have CORE TV with evolution TV boxes, Whenever I record anything, it records for 8, 24, maybe even up to 45 minutes but it does not record the whole show, It's not OPTIK PVR recordings, it's icloud. There is no solution or troubleshooting steps ava...
Telus TV is stuck on the last channel I was watching with a transparent black rectangle through the middle third of the screen. None of the functions work on the remote. Google assistant button makes the screen go black and brings up the guide moment...
Just got "upgraded" to the new digital TelusTV+ box. Why is the picture so bad? It's hard to watch sports when everything is so fuzzy and the frame rate seems slow.
A week ago my remote would neither turn off or turn on my television set. This is after four successful years of having the two combined. Phone tech-support, nor a live tech-support person was able to help me.each claimed that TCL had changed the cod...
I have a telus tv account. It Works fine at my house. I go to my parents house and while on their wifi, which is telus wifi too, it says log in failed. I turn off my wifi and log into my app and then it works fine..what is going on with their wifi? W...
I have a Telus T3200M router/modem. I have an ethernet cable going to an Access Point (Netgear WNDR3700v3) in another room in the house and a further ethernet cable going to my 2nd Telus Boost at the farthest point in the house. This 2nd Telus Boost ...
How do I arrange a vacation hiatus for Optic alone? I can only see internet + Optic for hiatus. I need to leave my internet connected.
