Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I currently have Optik TV. Can I use a Pik TV modem if I want to add an extra TV in another room?
After I purchase an Ondemand Credit 5-pack, I used to be able to see the available credit balance in my account and, I think, also in On Demand on the TV but now I can't find the balance anywhere! Not even when ordering on demand movies, when I need ...
When I initially got Optik tv, I programmed all of the tv series that I like to watch and all went well. Then the shows end because the season ends. Now the season is beginning again and the series are not showing up in the "scheduled" folder. Do you...
Just called to see if we could upgrade the box in my living room to the new 4K box and was told that it wouldn’t work in my house…then was told it would. But I would be without service for 7 days waiting for the boxes to show up in mail. She was real...
AlJazeera 825 reception has become very choppy and dropping out recently. Is there some sort of issue?
So another in the saga of series recordings issues.Can't seem to consistently get episodes recorded of America Got Talent.Set up series, and they either don't record or the series disappears.Tonight,Jan 17, I saw the series was supposed to be set for...
Recently signed up for Telus, and did self install for 2 optik tv+ digital boxes. Main living room tv had no issues, secondary bedroom tv will not link to remote. Going through the automated setup process, the box recognizes that it is a Sharp TV and...
Like others who have posted here in the past, I cannot log in to TelusTV+ without getting an error.I'm paying for TelusTV+ through the Stream+ bundle, but I haven't been able to access it since day one. When I signed up, it directed me to download th...
I have recently renewed my contract with Telus, with Optik included. When I watch on my laptop I am unable to play from the guide, and get random "user has no rights" when I try to watch programs or in some cases on demand programs.
