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Forum discussion about TELUS Optik TV Home Services devices, equipment, and solutions.
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CNN NEWS

For the last little bit Telus has offered CNN News as a Free Preview Channel. We are in the middle of a worldwide pandemic and the top news stations should remain free while this is going on. Many of us cannot afford more Telus channel pkgs. Especial...

Heaven by • Just Moved In
  • 1475 Views
  • 2 replies
  • 0 kudos

Wired optik 4K box loses video repeatedly

My two Optik 4K boxes are hardwired to gigabit Ethernet. Great internet speed confirmed. After 5-10 seconds, the video freezes and an error screen pops up “Television Signal Has Been Lost”. If I change the channel the video comes back for a few secon...

Ss_blake by • Connector
  • 1731 Views
  • 6 replies
  • 0 kudos

New 4K WiFi STB - Client Initialization error

I had TELUS send me a 4K wireless STB (VIP5602WT) to add to my home setup. Upon following the instructions, it comes up with the Client Initialization error and won't proceed. After working with TELUS support on this, they sent a tech. He was unable ...

KVos by • Connector
  • 2054 Views
  • 5 replies
  • 0 kudos

IR receiver

VIP 5602 - whereisthenIR receiver?

draeca by • Just Moved In
  • 3694 Views
  • 5 replies
  • 1 kudos

Resolved! 4K HDR Channels

If I have the package that includes the HD channel (e.g. Nature and he Sports channels) do I have to pay extra for the 4K channel?

Minky by • Ambassador
  • 640 Views
  • 1 replies
  • 0 kudos

No 4K on my 4k PVR Netflix app

I have an Ultra HD Netflix account and I get 4K on my Optik TV Netflix app. But all of a sudden there is no 4K content to be found. Anyone else have this problem? My settings on my account are set for ultra HD so I'm not sure what changed. Anyone els...

Wireless Okptik TV Digital Box Not Connecting

My wireless Optik TV Digital Box is asking me to initialize it. When I follow the process of initializing and then paring I still do not get a connection. Are there any other steps to take or do I call a technician?

Carse33 by • Just Moved In
  • 583 Views
  • 1 replies
  • 1 kudos

Request to share program

Was watching a recorded program and a request popped up up on the screen with a persons name request to share the program with them. Has anyone seen this?

bog by • Just Moved In
  • 276 Views
  • 0 replies
  • 0 kudos

Lost programing

Why did my pvr lose all of my saved programing. No power outage and it seam to be working. Should I replace it.

A1 by • Just Moved In
  • 417 Views
  • 1 replies
  • 0 kudos

Optik TV on iOS update

Hey everyone, We have some small, yet exciting news to share. Starting today, May 29th , customers will be able to rent or buy movies On Demand directly through the Optik TV apps on an iPhone, iPad or Apple TV. The old experience, which required the ...

psl by • Neighbourhood Alum
  • 524 Views
  • 0 replies
  • 1 kudos
Friendliest neighbours
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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