Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 118 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Resolved! Err_Player_001

Latest problem:Got err_player_001 on all tv boxes on most channels (eg 101 works, 102 doesn't).Reviewed all channels and random throughout, some work some don't.Same on multiple boxes thru home.Resets didn't affect any change.Even tried factory reset...

RobG3987 by Ambassador
  • 3 replies
  • 1 kudos

Resolved! Upgrade to optic 4K tv box and now my Apple TV box doesn't work

I recently upgraded my telus optic tv to a 4K only because Netflix won't be supported anymore. I've completed installing the box and paring the remote but now my Apple TV won't work. If I plug the ethernet cable directly into the Apple box I can watc...

glennao1 by Neighbour
  • 5 replies
  • 0 kudos

Telus TV plus user has no rights

Hello, I recently renewed my service agreement and my TV plan was changed to a grandfathered plan. Ever since then, I have been unable to watch on the Telus TV Plus app. I was told that my grandfathered plan does not support the Telus TV Plus app and...

Resolved! Recordings Show Asset Expired

Something new over the last week: We've been receiving the following on some recordings:Asset ExpiredYour rental has expired or this program is not included in your subscription. Please repurchase the rental or subscribe tothe content by visiting tel...

grimmt1 by Organizer
  • 2 replies
  • 0 kudos

loosing all my recordings

hi,it is the third time when I reboot my optik TV or it reboots on its own I lose all my recordings. Anyone else this happened? Thanks

Core channels 119 & 121 unavailable to view

Hello, I have a two core channels 119 and 121 but I am unable to view our two channels live. I can see the home symbol appears with diagonal line through it. When selected, we see the message. This program can only be viewed on your TELUS home intern...

Crave episodes not uploaded

The latest episode (#4) of “and just like that” came out on Thursday (July 6) but is still not available on Crave!! The other three episodes were released with no issues….what’s going on with this latest episode???

Resolved! New Digital Box

Is the new digital box also serves as cloud PVR? It does not record as I press record. Thanks

xmldba by Organizer
  • 10 replies
  • 0 kudos

The Voice Season 23

Our pvr was setup to record The Voice Season 23 on CTV, but it didn’t record the last 5 episodes & they aren’t on Video on demand or CTV on demand. How can we watch these episodes?

Friendliest neighbours