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Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by • Community Manager
  • 804 Views
  • 0 replies
  • 2 kudos

BBCFHD

Is BBCFHD off the air? It shows up in my Sudscribed channel guide, but is black when I go there.

65Val by • Coach
  • 4042 Views
  • 13 replies
  • 0 kudos

Taped playback of PVR

Is there a reason I can’t watch my taped shows on the PVR? Is there a way to reboot

Stuball by • Just Moved In
  • 519 Views
  • 1 replies
  • 0 kudos

Streaming Shows and Movies

Hey Everyone! Welcome to the new catch-all thread for all things streaming content. NETFLIX, Amazon Prime Video, Crave, Disney+...you name it, here's where we can discuss it! Our team wants to know what shows and movies you're bingeing on, what you'r...

A-B by • Community Manager
  • 3159 Views
  • 7 replies
  • 3 kudos

Optik TV app

Why is the Optik TV app limited to only two simultaneous users? If my kids don’t have TVs in their rooms there should be a way to allow more than two .

MarnieB by • Just Moved In
  • 644 Views
  • 1 replies
  • 0 kudos

UIW4001 Set Top Box

When the Telus technician was installing my Optik TV Service he mentioned you can buy a small round device that could sit on top of the TV to replace the UIW4001 wireless set top box. What is this device called, brand, and where can they be purchased...

Gord3 by • Just Moved In
  • 532 Views
  • 0 replies
  • 0 kudos

Optik tv app not recording

I can select the “record” button, it says it’s recording and shows up in the list but doesn’t actually record on the pvr. No red light.

Jennedy by • Just Moved In
  • 723 Views
  • 1 replies
  • 0 kudos

4k Optik TV Box no longer connects to T-3200 via NIC

A really strange problem occurred this past week, and I can't seem to figure out why one of my OptikTV boxes just stopped working suddenly. We use two 4k Optik TV boxes connected to a T-3200. One is connected via Coax and one via Ethernet NIC into Po...

OzMosis77 by • Friendly Neighbour
  • 1106 Views
  • 1 replies
  • 0 kudos

My screen ratio is all wonky

Our TV Optik screen ratio is all messed up. I came home one day and turned on the TV and everything was all zoomed and enlarged. We can’t see the guide or anything on the edges. I looked up what the problem could be and tried all the screen ratio opt...

Jammy by • Just Moved In
  • 1209 Views
  • 2 replies
  • 0 kudos

On demand stopping.....

Heres a beauty.Got Optik a week ago, continually losing signal ( error code on screen). Happens on more than 1 TV at the same time, so eliminates interior wiring. Replaced PVR as it showed error codes + Gateway (modem). Problem still exists. Checked ...

Kalidgh by • Advisor
  • 1145 Views
  • 2 replies
  • 1 kudos
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