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Optik TV
Forum discussion about TELUS Optik TV Home Services devices, equipment, and solutions.
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4K Optik TV boxes - No Audio after exiting YouTube

I have 2 different 4K Optik TV boxes. One is an Arris 4K TV box and the other is a Cybertan/Technicolor 4K TV box. When either one of those 4K TV boxes exits YouTube on channel 322, the audio stops working, The only way to resolve this issue is to re...

Exhile by • Ambassador
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TV CUTS OUT

Hi there, My living room TV cuts out every 5 minutes or so. I have a brand new 4k TV and brand new 4k pvr. I'm a new telus customer with the fibre technology. My bedroom tv which has the regular (non 4K) pvr doesn't do this. I have tried restarting t...

Tara1971 by • Neighbour
  • 1145 Views
  • 4 replies
  • 0 kudos

Remote Control

Can I get my remote replaced? the fast forward button does not work.

BC73RS by • Just Moved In
  • 413 Views
  • 1 replies
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ALL OPTIC CHANNELS SCRAMBLED

At 8:10 pm all my Optic channels became scrambled, including recordings, on demand ,etc. I tried re-booting, No change, still scframbled. Not the TV. YouTube app works fine.

Minky by • Ambassador
  • 1129 Views
  • 3 replies
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Wireless TV Box

Is there a way to disable the wireless function of the tv box placed in the garage? Instead I use the existing coaxial cable for connection to my tv in the bed room upstairs?

Skinny by • Just Moved In
  • 948 Views
  • 3 replies
  • 0 kudos

Initializing digital box

My secondary wireless optik box said it needed to initialize so I put it through the paces. Now it's stick on the "this will only take a moment" screen forever and forever. I've tried all the suggested steps. Powering down, unplugging and restarting ...

Optik TV login

Have tried many time on different days to log in to Optik TV on my iPad to watch shows with no success.Any suggestions?!?

Netflix

I cannot link my Netflix account to telus account tried numerous times nothing happens

Arrowma by • Just Moved In
  • 495 Views
  • 1 replies
  • 0 kudos
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