Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 12130 Views
  • 102 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 22287 Views
  • 43 replies
  • 6 kudos

No Audio through HDMI

The box stoped sending any audio signal through HDMI, tried different cables on different systems and even factory reset nothing worked only Bluetooth audio.

LuisA1 by Just Moved In
  • 975 Views
  • 2 replies
  • 0 kudos

Optik Tv and Google Nest Wifi Pro

Hi thereI've been on Telus fibre for a while and also Telus Optik TV. The telus supplied modem and router are generally OK but we get fairly poor wifi coverage. I installed 2 Telus wifi boosters and it's helped but still don't get decent coverage.in ...

Optik TV

I'm a new Telus customer and am hugely disappointed with Optik TV. It is clumsy, awkward, poorly set up. As a Shaw client, I looked forward to turning on the TV. Now with Optik TV, I dread turning it on and am missing favourite programs as a result. ...

HelenD by Just Moved In
  • 3793 Views
  • 7 replies
  • 2 kudos

Resolved! Ir blaster on my smart phone not working on optic TV

I am trying to teach my IR blaster connected to my phone the telus remote. It learns the power and volume buttons but nothing else. Is there some trick to this or will the telus box only work with it's own remote? I have put my other ir devices on th...

Resolved! Suggestions

I would like to suggest that when messages are posted, rather than simply state days of the week (too imprecise) a date be shown. Also an explanation of the meaning of the icons would help. Michael Blayney

Optik TV keeps freezing and playing.

Anyone have any luck resolving a super choppy, freezing then playing then freezing( like every 1 second it will freeze then play) Optik TV Service?

SpeakJ by Just Moved In
  • 2415 Views
  • 1 replies
  • 0 kudos

Resolved! New Optik TV stinks

We just moved to a new home and they sent us the new optik tv boxes with remotes. They are tiny boxes now that use android os.Overall impression, they suck!Can't access recordings easily anymore, hard to set recordings, they always push you to the ho...

CanuckRS by Organizer
  • 6808 Views
  • 15 replies
  • 3 kudos

6 cable-tv box limit

I asked telus technician, how many box can you have per household, and he said 6 box regardless of what internet you have. but if you have like 1Gigabit-internet , shouldn't you able to have more than 6?and if you have only 25mbps internet how can yo...

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