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Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by • Community Manager
  • 828 Views
  • 0 replies
  • 2 kudos

Autoplay pops up 3/4 of way through episode - Telus FX On Demand

We are watching season 3 of Snowfall, and for the past three episodes the autoplay next episode feature has popped up around the 30-minute mark (when one of the FX commercials is on). The only options are to play the next episode, or to dismiss, thus...

wvkate by • Just Moved In
  • 2880 Views
  • 8 replies
  • 1 kudos

4k pvr

My pvr is not connected to my wifi network so other TVs cannot access recordings

Tom_t by • Just Moved In
  • 992 Views
  • 3 replies
  • 0 kudos

Technicolor UIW8001 Optik Box Not Working

So for the past few weeks on and off my Telus Optik TV Box would intermittently cut out both video and audio, and now today all it does is give me green and pink glitching and will not do anything but, I have tried all troubleshooting steps in hopes ...

My PVR and On Demand keep freezing

Watching Optik TV there's zero issue, but while trying to watch shows on my PVR or On Demand is maddening because the audio and video pause ~30 seconds or so for a couple of seconds. All the connections seem okay, and I've rebooted the entire network...

Matt9911 by • Just Moved In
  • 1293 Views
  • 2 replies
  • 0 kudos

Optik TV app issue or IOS issue

A month ago I started to stream Optik TV from my Iphone and Ipad to our Smart TV using a HDMI/Lightning cable. It worked great for the first three weeks but last week I started to get this message on my Iphone/Ipad - Screen recording: Sorry playback ...

Dhelgs by • Just Moved In
  • 2479 Views
  • 4 replies
  • 0 kudos

PVR recording options

Is there a way to make a recurring recording just based on channel, time and day of the week (not by date or series)? (I want to set up a timer to record a certain channel every Sunday at 6pm-8pm for a year+...is there a way to do this?)

Dman99 by • Just Moved In
  • 832 Views
  • 1 replies
  • 0 kudos
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